Certified Building Official MM Management
Module Study Guide questions and answers
2025\2026 A+ Grade
Regardless of the high degree of professionalism attained by members of the building department in its
conduct of things scientific and technical, it will be judged more critically on ____________.
- correct answer its ability to relate to those they come in contact with
One attribute that a field inspector should possess is problem solving skills. Both the IBC and IRC contain
sections that allow for the approval of alternatives to gain code compliance. One of the best tools
available to an inspector in approving alternative materials and methods is _____________.
- correct answer utilizing ICC Evaluation Service Reports
Holding pre-construction meetings with all stakeholders is an important part of a __________ in the
construction process and in achieving safe buildings.
- correct answer collaborative effort
One indication of poor time management on the part of an inspector is that the ___________.
- correct answer inspector's efficiency is less than peers
When making ethical decisions, one measure consists of asking yourself how you feel inside about the
decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried someone will find out?
This type of questioning is called ____________.
- correct answer the Butterfly test
Television, radio, newspapers and the internet all help shape ___________.
- correct answer public opinion
Whose responsibility is it to acquaint the political body with the purpose of the building department and
the need to refrain from becoming involved in the daily operations of the building department?
- correct answer the building official
, Coordination between departments is often inadequate. _________ is a method that provides solutions
to a fractured process.
- correct answer The one-stop-shop process
What agency is charged with the marketing of the municipality and the recruitment of viable companies
that make up the tax base such as owners of commercial real estate?
- correct answer The chamber of commerce
Performance measures and indicators are used to determine the __________ and __________ of the
staff's work activities.
- correct answer quality, quantity
The challenge in any department seems to be managing _________, such as personal appearance,
manners and communication skills.
- correct answer intangible qualities
Education of the general public in the need for and validity of codes is the greatest weapon against
________ the code enforcement process
- correct answer ignorance of
The best attitude for members of the building safety department to adopt when dealing with a member
of the public is _________.
- correct answer patience
Code education begins at the highest levels of the organization through policies and __________ of the
building department, which may include public presentations to interested groups.
- correct answer outreach efforts
CRM software systems are one of the most popular forms of receiving public feedback. What does CRM
stand for?
- correct answer Customer Relationship Management
One method of receiving feedback is working with local newspaper outlets to create a regular
_________ allowing the building official to respond to questions posed by the public
- correct answer column
Module Study Guide questions and answers
2025\2026 A+ Grade
Regardless of the high degree of professionalism attained by members of the building department in its
conduct of things scientific and technical, it will be judged more critically on ____________.
- correct answer its ability to relate to those they come in contact with
One attribute that a field inspector should possess is problem solving skills. Both the IBC and IRC contain
sections that allow for the approval of alternatives to gain code compliance. One of the best tools
available to an inspector in approving alternative materials and methods is _____________.
- correct answer utilizing ICC Evaluation Service Reports
Holding pre-construction meetings with all stakeholders is an important part of a __________ in the
construction process and in achieving safe buildings.
- correct answer collaborative effort
One indication of poor time management on the part of an inspector is that the ___________.
- correct answer inspector's efficiency is less than peers
When making ethical decisions, one measure consists of asking yourself how you feel inside about the
decision, i.e., Am I nervous? Am I losing sleep over this decision? Am I worried someone will find out?
This type of questioning is called ____________.
- correct answer the Butterfly test
Television, radio, newspapers and the internet all help shape ___________.
- correct answer public opinion
Whose responsibility is it to acquaint the political body with the purpose of the building department and
the need to refrain from becoming involved in the daily operations of the building department?
- correct answer the building official
, Coordination between departments is often inadequate. _________ is a method that provides solutions
to a fractured process.
- correct answer The one-stop-shop process
What agency is charged with the marketing of the municipality and the recruitment of viable companies
that make up the tax base such as owners of commercial real estate?
- correct answer The chamber of commerce
Performance measures and indicators are used to determine the __________ and __________ of the
staff's work activities.
- correct answer quality, quantity
The challenge in any department seems to be managing _________, such as personal appearance,
manners and communication skills.
- correct answer intangible qualities
Education of the general public in the need for and validity of codes is the greatest weapon against
________ the code enforcement process
- correct answer ignorance of
The best attitude for members of the building safety department to adopt when dealing with a member
of the public is _________.
- correct answer patience
Code education begins at the highest levels of the organization through policies and __________ of the
building department, which may include public presentations to interested groups.
- correct answer outreach efforts
CRM software systems are one of the most popular forms of receiving public feedback. What does CRM
stand for?
- correct answer Customer Relationship Management
One method of receiving feedback is working with local newspaper outlets to create a regular
_________ allowing the building official to respond to questions posed by the public
- correct answer column
