Certified Parks and Recreation Professional (CPRP) Exam ||
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Benchmarking correct answers the process of comparing an organization's practices and
technologies with those of other companies
Rules correct answers Specific; direct participants and employees to act in a prescribed
manner
Policies correct answers broad and open to interpretation. Based on circumstances, set
direction.
Anti-discrimination is an example of a correct answers policy
Procedures correct answers Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: correct
answers Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) correct
answers 1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that
facilities are effective and safe
Evaluations correct answers Explain the value of the expenditures of the services and explain
that services are meeting community needs
Needs assessment correct answers provides feedback on community attitudes, opinions, and
perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and Recreation
between these two things: correct answers Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are
examples of: correct answers Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation
Director" is an example of a: correct answers Policy
"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and
submit application" is an example of a correct answers Procedure
Comprehensive Plan correct answers Identifies short and long-term priorities for P&R
department, includes agency's goals and policies, identification of deficiencies, inventories,
and developed standards for Parks
Master Plan correct answers Subsets of comprehensive plan; focuses on physical resources
and development. Typically updated every 10 years. Driven by data.
,Strategic Plan correct answers Development or revision of mission and vision; action plan for
achieving goals and objectives. Based on data analysis that provides insight to trends in
agency's internal & external environments
ADA act of 1992 requires... correct answers - that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the maximum
extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department of
Justice? correct answers 1. Access for those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations correct answers Based on the image/reputation of the agency, prior
experiences with the agency, marketing/promotional material related to the agency, and
word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) correct answers 1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? correct answers Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
Routine Maintenance correct answers Preserve or improve the appearance of a facility or
equipment. Less frequent than housekeeping activities, vary by season and user preference.
May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... correct answers Stripping/waxing floors, painting
walls, cleaning fixtures, adjusting doors
Work order correct answers a form memorandum requesting that specific maintenance
services be performed. Usually initiated by the PRP, on-site maintenance workers, or facility
users.
Landscaping maintenance can...W correct answers enhance attractiveness, invite users,
channel traffic, contribute to safety, and disguise unattractive areas. Landscaping should
support, not dictate program efforts.
RFP (Request for Proposal) correct answers A document that is sent out to potential vendors
requesting them to provide a proposal on a product or service. Develop a scope of the project,
obtain bids, identify a contractor, supervise project to agency standards.
,Preventative Maintenance correct answers a program of regular inspections and care to avert
potential problems. Prolongs the life of equipment and improves organizational efficiency by
avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? correct answers Credit cards can
carry over a balance, P-cards must be paid off at the end of the month. Monthly use fees and
interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? correct answers Standard P.O.s
are used for a one-time delivery of goods and/or services and are paid-in-full once purchase is
complete. Blanket P.O.s are used for small, continuous purchases, and the agency is billed
once per month (ex: maintenance staff would use one at a hardware store).
Market correct answers the set of actual and potential buyers of a product or service who
have similar characteristics and are wiling and able to spend money or exchange other
resources to obtain a product.
Marketing Mix (4 P's) correct answers Product, Price, Place, Promotion
Collaboration correct answers short-term relationship, lasts until a problem is solved
Alliance correct answers Requires a high level of commitment between organizations, as well
as the sharing of authority and decision making. Ex: Two neighboring park depts planning
and implementing a combined Halloween event
Partnership correct answers Strongest relationship between organizations. Formed when two
or more partners come together to create an entirely new entity.
Marketing Mix: Product correct answers Services and facilities offered to the public. Product
is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch softball for
teens, Slow-pitch softball for adults
Marketing Mix: Price correct answers Can have major impact on participation. Too high of
price may not be affordable for most people, too low creates a low perceived value.
Marketing Mix: Place correct answers Distribution of products. Includes accessibility of
programs and the facilities where they are offered, including how close the place is to where
people live and work, atmosphere, geographic area, population density. Also includes day of
week, time, and format of program.
Marketing Mix: Promotion correct answers Means of communicating the value of a product.
Done through the promotions mix.
Market Segmentation correct answers The process of subdividing a larger heterogeneous
market into small homogeneous markets that are more similar in the media they are exposed
to, their product wants, and how they will respond to the marketing mix.
Four variables for market segmentation correct answers 1. Demographics (income, age, race,
sexual orientation),
, 2. Geography (travel time and proximity),
3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class),
4. Behaviors (skill level and product loyalty).
Target Marketing correct answers Markets the agency chooses to focus on for a particular
product (ex: story time = families with elementary-age children).
Theme correct answers The concept that drives a program's design and marketing
Job analysis correct answers provides a foundation for the job description.
What aspects of parks and recreation provide the most community-wide benefits? correct
answers Parks and natural areas, followed by facilities and programs
Individual benefits of parks correct answers experienced by those who directly participate in
an activity
Community benefits of parks correct answers betterment of the community at large, not just
those who participate in programs. Ex: Living near a park increases property values
What aspects of parks and recreation provide the most individual benefits? correct answers
Programs and facilities
Positioning correct answers the process of establishing and maintaining a positive image of
the agency in the minds of the community and elected officials.
What are the 7 approaches to educating the public about the benefits of Parks and Recreation
services? correct answers 1. Formulate a position statement
2. Listen to elected officials as they talk about the city and its problems
3. Find research/scientific evidence that supports what parks and recreation does
4. Select no more than 3 issues to help you demonstrate the value of P&R
5. Be consistent and persistent about getting the message out.
6. Offer testimonial evidence that P&R services help the community and its members.
7. Use cost/benefit analyses. Ex: Use cost per resident vs. total cost ($1.25 per person vs. 1
million dollars total)
What is the purpose of a Friends group? correct answers To solicit public support on the
agency's behalf. Support parks & rec agencies through activities such as fundraising,
providing volunteers, working on projects, and supporting the agency in achieving its mission
and goals.
Most Friends groups are what type of organization (tax-wise)? correct answers 501(c)3 tax-
exempt nonprofit
What are 5 ways to collect public input regarding policies? correct answers Public meetings,
focus groups, Citizen Advisory Groups, Surveys, and Referendums
What are the three purposes of public meetings? correct answers 1. Inform the public of
specific items or changes
2. Consult the public on issues or to garner reactions to items such as policy changes
A+ Graded Already.
Benchmarking correct answers the process of comparing an organization's practices and
technologies with those of other companies
Rules correct answers Specific; direct participants and employees to act in a prescribed
manner
Policies correct answers broad and open to interpretation. Based on circumstances, set
direction.
Anti-discrimination is an example of a correct answers policy
Procedures correct answers Chronological sequence of activities; define steps for
implementation. Outlined in operations manuals. A process for completing a task.
A public Parks and Recreation agency's services are divided into three categories: correct
answers Parks, programs, and facilities
It is the PRP's responsibility to ensure that the public has the opportunity to (3 things) correct
answers 1. Participate in quality rec programs, 2. enjoy attractive parks, 3. Ensure that
facilities are effective and safe
Evaluations correct answers Explain the value of the expenditures of the services and explain
that services are meeting community needs
Needs assessment correct answers provides feedback on community attitudes, opinions, and
perceptions of P&R department & its resources
Conflicting management strategies: There is an ongoing struggle in Parks and Recreation
between these two things: correct answers Conservation and development
"No flying of model aircrafts behind zero line, no aerobatics or high-speed passes" are
examples of: correct answers Rules
"Model aircrafts/boats shall be allowed only by permit issued by Parks and Recreation
Director" is an example of a: correct answers Policy
"To obtain a permit, first call the Parks and Recreation Director, then pay permit fees and
submit application" is an example of a correct answers Procedure
Comprehensive Plan correct answers Identifies short and long-term priorities for P&R
department, includes agency's goals and policies, identification of deficiencies, inventories,
and developed standards for Parks
Master Plan correct answers Subsets of comprehensive plan; focuses on physical resources
and development. Typically updated every 10 years. Driven by data.
,Strategic Plan correct answers Development or revision of mission and vision; action plan for
achieving goals and objectives. Based on data analysis that provides insight to trends in
agency's internal & external environments
ADA act of 1992 requires... correct answers - that physical alterations to public
accommodations must be made to accommodate people w/ disabilities to the maximum
extent feasible
-Facilities built or modified after 1992 must be compliant
-Remove architectural barriers
-Communication barriers must be removed (braille signs, visually impaired)
What is the order of priorities for ADA barrier removal recommended by the Department of
Justice? correct answers 1. Access for those with disabilities ("get through the door")
2. Access to areas where programs and services are offered
3. Access to restrooms, drinking fountains, & telephone when facilities are open
4. Every individual should have the ability to benefit from services
Customer expectations correct answers Based on the image/reputation of the agency, prior
experiences with the agency, marketing/promotional material related to the agency, and
word-of-mouth feedback from others
PRP must be aware of regulatory policies affecting the agency from the following
organizations (5) correct answers 1. OSHA
2. EPA
3. EEOC (Equal Employment Opportunity Commission)
4. FDA
5. NLRB (National Labor Relations Board)
What are the minimum and maximum levels of maintenance standards for Parks and
Recreation? correct answers Minimum level: Maintain area so it is safe
Maximum level: Maximum occupant safety and comfort & a sensation of well-being
Routine Maintenance correct answers Preserve or improve the appearance of a facility or
equipment. Less frequent than housekeeping activities, vary by season and user preference.
May be completed on a fixed time schedule- not urgent.
Examples of routine maintenance include... correct answers Stripping/waxing floors, painting
walls, cleaning fixtures, adjusting doors
Work order correct answers a form memorandum requesting that specific maintenance
services be performed. Usually initiated by the PRP, on-site maintenance workers, or facility
users.
Landscaping maintenance can...W correct answers enhance attractiveness, invite users,
channel traffic, contribute to safety, and disguise unattractive areas. Landscaping should
support, not dictate program efforts.
RFP (Request for Proposal) correct answers A document that is sent out to potential vendors
requesting them to provide a proposal on a product or service. Develop a scope of the project,
obtain bids, identify a contractor, supervise project to agency standards.
,Preventative Maintenance correct answers a program of regular inspections and care to avert
potential problems. Prolongs the life of equipment and improves organizational efficiency by
avoiding downtime due to inoperable equipment.
What is the difference between a credit card and a P-card? correct answers Credit cards can
carry over a balance, P-cards must be paid off at the end of the month. Monthly use fees and
interest charges are higher on credit cards.
What is the difference between a standard and blanket P.O.? correct answers Standard P.O.s
are used for a one-time delivery of goods and/or services and are paid-in-full once purchase is
complete. Blanket P.O.s are used for small, continuous purchases, and the agency is billed
once per month (ex: maintenance staff would use one at a hardware store).
Market correct answers the set of actual and potential buyers of a product or service who
have similar characteristics and are wiling and able to spend money or exchange other
resources to obtain a product.
Marketing Mix (4 P's) correct answers Product, Price, Place, Promotion
Collaboration correct answers short-term relationship, lasts until a problem is solved
Alliance correct answers Requires a high level of commitment between organizations, as well
as the sharing of authority and decision making. Ex: Two neighboring park depts planning
and implementing a combined Halloween event
Partnership correct answers Strongest relationship between organizations. Formed when two
or more partners come together to create an entirely new entity.
Marketing Mix: Product correct answers Services and facilities offered to the public. Product
is adapted to meet the needs of specific groups. Ex: Tee ball for kids, Fast-pitch softball for
teens, Slow-pitch softball for adults
Marketing Mix: Price correct answers Can have major impact on participation. Too high of
price may not be affordable for most people, too low creates a low perceived value.
Marketing Mix: Place correct answers Distribution of products. Includes accessibility of
programs and the facilities where they are offered, including how close the place is to where
people live and work, atmosphere, geographic area, population density. Also includes day of
week, time, and format of program.
Marketing Mix: Promotion correct answers Means of communicating the value of a product.
Done through the promotions mix.
Market Segmentation correct answers The process of subdividing a larger heterogeneous
market into small homogeneous markets that are more similar in the media they are exposed
to, their product wants, and how they will respond to the marketing mix.
Four variables for market segmentation correct answers 1. Demographics (income, age, race,
sexual orientation),
, 2. Geography (travel time and proximity),
3. Psychographics (values, attitudes, and beliefs such as lifestyle or social class),
4. Behaviors (skill level and product loyalty).
Target Marketing correct answers Markets the agency chooses to focus on for a particular
product (ex: story time = families with elementary-age children).
Theme correct answers The concept that drives a program's design and marketing
Job analysis correct answers provides a foundation for the job description.
What aspects of parks and recreation provide the most community-wide benefits? correct
answers Parks and natural areas, followed by facilities and programs
Individual benefits of parks correct answers experienced by those who directly participate in
an activity
Community benefits of parks correct answers betterment of the community at large, not just
those who participate in programs. Ex: Living near a park increases property values
What aspects of parks and recreation provide the most individual benefits? correct answers
Programs and facilities
Positioning correct answers the process of establishing and maintaining a positive image of
the agency in the minds of the community and elected officials.
What are the 7 approaches to educating the public about the benefits of Parks and Recreation
services? correct answers 1. Formulate a position statement
2. Listen to elected officials as they talk about the city and its problems
3. Find research/scientific evidence that supports what parks and recreation does
4. Select no more than 3 issues to help you demonstrate the value of P&R
5. Be consistent and persistent about getting the message out.
6. Offer testimonial evidence that P&R services help the community and its members.
7. Use cost/benefit analyses. Ex: Use cost per resident vs. total cost ($1.25 per person vs. 1
million dollars total)
What is the purpose of a Friends group? correct answers To solicit public support on the
agency's behalf. Support parks & rec agencies through activities such as fundraising,
providing volunteers, working on projects, and supporting the agency in achieving its mission
and goals.
Most Friends groups are what type of organization (tax-wise)? correct answers 501(c)3 tax-
exempt nonprofit
What are 5 ways to collect public input regarding policies? correct answers Public meetings,
focus groups, Citizen Advisory Groups, Surveys, and Referendums
What are the three purposes of public meetings? correct answers 1. Inform the public of
specific items or changes
2. Consult the public on issues or to garner reactions to items such as policy changes
