d.Add a kinesthetic component.
Correct: BABOK 9.1.3.2 Kinesthetic (learning by doing) is the only learning technique Sallie
doesn't appear to be using at this time. Combining techniques helps people learn faster and
retain information longer. correct answers Sallie the BA was in the process of conducting
training and noticed that members of the class were having difficulty retaining the
information. She is currently using PowerPoint slides supported by written material. What
might you suggest she try?
a.Include more graphics.
b.More frequent review of the material.
c.Assessments; they would pay better attention if they knew they were going to be tested.
d.Add a kinesthetic component.
c.Prototyping.
Prototypes assist stakeholders in visualizing the appearance and capabilities of a planned
solution. This will help the stakeholders understand the complex requirements and provide
feedback. BABOK 7.1.6 and 10.36
b.User stories. Incorrect User stories are used to specify requirements as a brief statement
about what people do or need to do when using the solution. BABOK 7.1.6 correct answers
Thomas is the lead business analyst on a project that has complex requirements. To ensure
stakeholders understand the requirements and provide input and feedback early in the design
process, Thomas recommends to use which of the following techniques?
a.Organizational modeling.
b.User stories.IncorrectUser stories are used to specify requirements as a brief statement
about what people do or need to do when using the solution. BABOK 7.1.6
c.Prototyping.CorrectPrototypes assist stakeholders in visualizing the appearance and
capabilities of a planned solution. This will help the stakeholders understand the complex
requirements and provide feedback. BABOK 7.1.6 and 10.36
d.Acceptance and Evaluation Criteria.
b.Functional prototyping.
Also known as "evolutionary", this is a prototyping approach and not method. BABOK
10.36.3.3 correct answers Which of the following is NOT a commonly used method for
prototyping?
a.Workflow modeling.
b.Functional prototyping.
c.Paper prototyping.
d.Storyboarding.
a.A ratio of the benefits of a solution to be realized compared with the cost to obtain them. It
provides a relative value of a change and can be compared with other potential investments.
correct answers Josh was assigned to build a business case for the viable alternatives for
replacing a legacy insurance application with a web-based solution. He narrowed his list
down to two viable options and has summarized the expected costs and benefits into the two
tables below. He will use the tables to calculate their Return on Investment (ROI) so he can
recommend the option providing the most potential value.
What is ROI and why would Josh use it to justify his recommendation?
,a.A ratio of the benefits of a solution to be realized compared with the cost to obtain them. It
provides a relative value of a change and can be compared with other potential investments.
b.The rate which an investment breaks even. It tells whether the proposed solution is worth
investing in.
c.It is an assumed rate used in present value calculations. It projects a rate the organization
could earn compared to what it could earn on other investments.
d.A ratio of the present value of the benefits minus the original cost of the investment. It
represents whether the project would yield a higher return than investments elsewhere.
c.Mind mapping correct answers Perry is generating ideas on new ways to increase sales in
the coming quarter. However, he finds it difficult to share his unstructured thoughts with the
project team. What technique would be helpful in articulating his ideas?
a.A thought matrix
b.A presentation
c.Mind mapping
d.Fishbone diagram
b.Option B, since it has a higher ROI than A correct answers Josh was assigned to build a
business case for the viable alternatives for replacing a legacy insurance application with a
web-based solution. He narrowed his list down to two viable options and has summarized the
expected costs and benefits into the two tables below. He will use the tables to calculate their
Return on Investment (ROI) so he can recommend the option providing the most potential
value.
Which of the two choices should Josh recommend based on the Return on Investment (ROI)
potential of the two alternatives?
a.Neither, since both have a negative ROI
b.Option B, since it has a higher ROI than A
c.Option A, since it has a higher ROI than B
d.Either, since they have the same ROI
a.To document the decisions in the format determined prior to the workshop and keep track
of any items or issues that are deferred during the session. correct answers What is the role of
the scribe in workshops?
a.To document the decisions in the format determined prior to the workshop and keep track
of any items or issues that are deferred during the session.
b.To take minutes.
c.Documents decisions in the format determined prior to the workshop, keeps track of items
in the parking lot, and tracks the time spent on each agenda item.
d.Documents decisions in the format determined prior to the workshop, keeps track of items
in the parking lot, and ensures all discussions stay on track.
b.Value attributes represent the value proposition of a solution at the solution level. correct
answers Value attributes are the characteristics of a solution that determine or substantially
influence its value for stakeholders. Three of the following statements are true about value
attributes. Which one is NOT true?
a.Business analysts ensure that the definition of all value attributes are agreed upon by all
stakeholders.
b.Value attributes represent the value proposition of a solution at the solution level.
,c.Basing acceptance and evaluation criteria on value attributes ensures that they are valid and
relevant to stakeholder needs and should be considered when accepting and evaluating the
solution.
d.Business analysts may design tools and instructions for performing the assessment as well
as for recording and processing its results.
b.To standardize a definition of a data element, thus enabling a common interpretation among
stakeholders correct answers A senior business analyst was providing advice to a new
business analyst and recommended using a data dictionary for their documentation. What is
the purpose of this type of documentation?
a.To create a meta data repository that can be accessed by all relevant stakeholders
b.To standardize a definition of a data element, thus enabling a common interpretation among
stakeholders
c.To perform data mining and advanced analytics
d.To document the attributes of entities or classes in data models
b.Data modeling correct answers As a business analyst, you are working to identify a data
structure that may be similar across the enterprise in order to facilitate requirements reuse.
Which technique would be helpful?
a.Data flow diagrams
b.Data modeling
c.Document analysis
d.Structural design
a.Decision table correct answers Jax is a BA interviewing a client regarding business rules
related to discounts for car insurance. The customer started relating several "If, then"
scenarios. For example, "If their age is 16-25, no discount. If their age is 26-35 and they have
been accident free for a minimum of 3 years, they will receive a 5% discount. But, if they
have other policies with us, they will receive an 8% discount. If they are from 36-50 years old
and...." Jax was writing furiously trying to keep up! What would be an effective way to
document this set of business rules?
a.Decision table
b.Decision model
c.Decision requirements diagram
d.Decision analysis
c.Process modeling correct answers Anna is a junior business analyst who has just been
engaged in a process improvement project. She is in the planning stage, defining and
documenting her business analysis approach and categorizing stakeholders by the systems
that support their business processes. Which technique would you advise her to use for these
activities?
a.Stakeholder analysis
b.Flowcharts
c.Process modeling
d.Stakeholder List, Map, or Personas
b.Stakeholder maps correct answers Declan has just completed requirements analysis and
design. A stakeholder who has not been involved in the requirements elicitation process
appears and presents his concerns about the proposed solution. Which technique would have
prevented this scenario?
, a.Risk analysis and management
b.Stakeholder maps
c.Brainstorming
d.Organizational modeling
a.Jesse wanted to bolster the response rates. correct answers Jesse decided to administer a
survey to stakeholder groups in person vs. email. What is the most likely rationale for this
decision?
a.Jesse wanted to bolster the response rates.
b.Jesse didn't want to rely on statistical sampling.
c.Jesse wanted to be present in case the respondents had questions about the survey items.
d.Jesse could also elicit requirements informally while he was there.
d.Create and enforce ground rules dealing with difficult behavior. correct answers Which of
these facilitation practices is an effective way to deal with most types of difficult people
situations?
a.Use a "time out" and remove the disruptive person from the group.
b.Take control of the group when disruptive behavior occurs.
c.Ignore the difficult person.
d.Create and enforce ground rules dealing with difficult behavior.
a.Time saved by reducing errors when entering new claims. correct answers Which of the
following is the best example of a business benefit in a business case?
a.Time saved by reducing errors when entering new claims.
b.Increased confidence that claims are accurately entered.
c.Increased morale across the claims division.
d.Improved usability of the claims entry application.
d.Problem statement definition. correct answers A variety of decision analysis approaches are
available. Which of the following is NOT a determinant of the appropriate approach to
apply?
a.Risk.
b.Evaluation criteria available.
c.Level of uncertainty.
d.Problem statement definition.
d.A logical or physical entity-relationship diagram correct answers Becca is developing a
data model that will be used to implement a relational database. What data model would
Becca choose?
a.A logical or physical class diagram
b.A conceptual class diagram
c.A conceptual entity-relationship diagram
d.A logical or physical entity-relationship diagram
b.Focus group correct answers This elicitation technique is composed of pre-qualified
individuals whose purpose is to discuss and comment on a topic under the guidance of a
trained moderator. These sessions can be conducted using a homogeneous or heterogeneous
audience. What is this technique called?
a.Workshop
b.Focus group