Salesforce Business Analyst Certification
Exam Questions With 100% Verified
Answers
What's a proven way to help executives understand how new
processes or products can enable change?
A. Thoroughly describe the system configuration details.
B. Keep the conversation strictly focused on what the existing
system can do.
C. Describe how the system can enable business innovation and
help customers. -
correct answer ✅c. Describe how the system can enable business
innovation and help customers. (Framing the discussion around
innovation and helping customers is the most likely way to motivate
executives to enable change.
When a business analyst is creating a journey map, what
assumptions are needed to get started?
A. Why you're doing it and who you're focusing on
B. What the project specifications are and who will use it
C. What you want and what the business needs -
correct answer ✅A. Why you're doing it and who you're focusing
on (These assumptions help a BA focus and ensure that the journey
map is relevant)
,Salesforce Business Analyst Certification
Exam Questions With 100% Verified
Answers
What is an effective way for a business analyst to learn about a
customer's challenges?
A. Review the customer's tax statement from the last 10 years
B. Read recent industry reports in trade publications
C. Survey brand fans on social media -
correct answer ✅B. Read recent industry reports in trade
publications (The customer's industry challenges may give insight
into current and future trends)
Salesforce Optimizer -
correct answer ✅A tool that takes a snapshot of a Salesforce Org
and looks for potential problems in the implementation
Personas -
correct answer ✅Fictionalized characters in which primarily
demographic characteristics are represented
Salesforce Customer 360 -
correct answer ✅An integrated CRM platform that unites
marketing, sales, commerce, service, and IT teams with a single
shared customer view
,Salesforce Business Analyst Certification
Exam Questions With 100% Verified
Answers
Storyboarding -
correct answer ✅A process for mapping out the connection
between a customer's current challenges and goals for the future
with realistic next steps
To ensure effective collaboration with stakeholders, which
technique would help a business analyst maintain their trust?
A. Facilitate workshops to gauge priorities
B. Be transparent and truthful
C. Point out lessons learned and mistakes that should be avoided -
correct answer ✅B. Be transparent and truthful
Why is the scope statement specification the most fundamental
deliverable on any project?
A. It clearly defines the roles and responsibilities of every member
of the project team
B. It is the document with the most details
C. It clearly defines what needs to be achieved and the work that
must be done to deliver the project -
, Salesforce Business Analyst Certification
Exam Questions With 100% Verified
Answers
correct answer ✅C. It clearly defines what needs to be achieved
and the work that must be done to deliver the project
Stakeholders want to enhance the organization's security by
requiring users to identify themselves with additional information
besides username and password. Which capability should a
business analyst add to the project backlog?
A. Multi-factor authentication
B. Real-Time event monitoring
C. Shield platform encryption -
correct answer ✅A. Multi-factor authentication
What does a business analyst hope to learn from documenting the
current state processes?
A. How the sales process may differ from other organizations
B. Where the process needs improvement
C. Which personnel are involved in the sales process -
correct answer ✅B. Where the process needs improvement
Exam Questions With 100% Verified
Answers
What's a proven way to help executives understand how new
processes or products can enable change?
A. Thoroughly describe the system configuration details.
B. Keep the conversation strictly focused on what the existing
system can do.
C. Describe how the system can enable business innovation and
help customers. -
correct answer ✅c. Describe how the system can enable business
innovation and help customers. (Framing the discussion around
innovation and helping customers is the most likely way to motivate
executives to enable change.
When a business analyst is creating a journey map, what
assumptions are needed to get started?
A. Why you're doing it and who you're focusing on
B. What the project specifications are and who will use it
C. What you want and what the business needs -
correct answer ✅A. Why you're doing it and who you're focusing
on (These assumptions help a BA focus and ensure that the journey
map is relevant)
,Salesforce Business Analyst Certification
Exam Questions With 100% Verified
Answers
What is an effective way for a business analyst to learn about a
customer's challenges?
A. Review the customer's tax statement from the last 10 years
B. Read recent industry reports in trade publications
C. Survey brand fans on social media -
correct answer ✅B. Read recent industry reports in trade
publications (The customer's industry challenges may give insight
into current and future trends)
Salesforce Optimizer -
correct answer ✅A tool that takes a snapshot of a Salesforce Org
and looks for potential problems in the implementation
Personas -
correct answer ✅Fictionalized characters in which primarily
demographic characteristics are represented
Salesforce Customer 360 -
correct answer ✅An integrated CRM platform that unites
marketing, sales, commerce, service, and IT teams with a single
shared customer view
,Salesforce Business Analyst Certification
Exam Questions With 100% Verified
Answers
Storyboarding -
correct answer ✅A process for mapping out the connection
between a customer's current challenges and goals for the future
with realistic next steps
To ensure effective collaboration with stakeholders, which
technique would help a business analyst maintain their trust?
A. Facilitate workshops to gauge priorities
B. Be transparent and truthful
C. Point out lessons learned and mistakes that should be avoided -
correct answer ✅B. Be transparent and truthful
Why is the scope statement specification the most fundamental
deliverable on any project?
A. It clearly defines the roles and responsibilities of every member
of the project team
B. It is the document with the most details
C. It clearly defines what needs to be achieved and the work that
must be done to deliver the project -
, Salesforce Business Analyst Certification
Exam Questions With 100% Verified
Answers
correct answer ✅C. It clearly defines what needs to be achieved
and the work that must be done to deliver the project
Stakeholders want to enhance the organization's security by
requiring users to identify themselves with additional information
besides username and password. Which capability should a
business analyst add to the project backlog?
A. Multi-factor authentication
B. Real-Time event monitoring
C. Shield platform encryption -
correct answer ✅A. Multi-factor authentication
What does a business analyst hope to learn from documenting the
current state processes?
A. How the sales process may differ from other organizations
B. Where the process needs improvement
C. Which personnel are involved in the sales process -
correct answer ✅B. Where the process needs improvement
