SCOM 123 JMU FINAL EXAM QUESTIONS AND CORRE
CH. c1 cWhat care cthe cmost ccommon cmyths cabout ccommunication? c- cCORRECT cANS✔✔1. cCo
2. cCommunicating cis cjust ccommon csense
3. cCommunication cquantity cequals cquality
CH. c1 cExplain cthe cdifferences cbetween cthe cthree cmodels cof ccommunication: clinear, cinteractive
cCORRECT cANS✔✔>Linear: cOne cway
>Interactive: cBack cand cForth
>Transactional: cEveryone cis ca csender cand ca creciever
CH. c1 cDefine cthe cbasic ccommunication celements ccontained cin cthe ccommunication cmodels c(ch
cmessage, cencode, cdecode, ccontext, cfields cof cexperience, cnoise, cand cfeedback) c- cCORRECT c
cmessage cis csent
>Sender: cPerson csending cmessage
>Receiver: cPerson cgetting cthe cmessage
>Message: cWhat cthe csenders cwant cthe creceivers cto cget c
>Encode: cPutting cideas cinto cspoken clanguage
>Decode: cTranslating cthe cspoken cideas
>Context: cSetting
>Fields cof cExperience: cPersonal cexperiences c
>Noise: cInterference cwith ceffective ctransmission cand creception cof ca cmessage.
>Feedback: cThe creceiver's cverbal cand cnonverbal cresponse cto cthe cmessage
CH. c1 cExplain cthe ctwo caspects cof cevery cmessage: cContent cand crelationship. c- cCORRECT cAN
cactually cbeing csaid cor cdone
>Relationship: cHow cthe cmessage cdefines cor credefines cthe cassociation cbetween cindividuals
CH. c1 cHow cdo cconstructive cversus cdestructive ccommunication cclimates cinfluence crelationships
cANS✔✔>Constructive: cOpen cand csupportive
>Destructive: cClosed coff cand cDefensive
CH. c1 cDefine ccommunication ccompetence cand cdescribe cthe cskills cneeded cto cbe can ceffective c
c- cCORRECT cANS✔✔>Communication cCompetence: cEngaging cin ccommunication cwith cothers c
ceffective cand cappropriate c
Skills cNeeded:
1. cProgress ctowards cthe cachievement cof ctheir cgoal c
2. cKnow cthat ceven cthe cbest ccommunicators cmake cerrors
3. cCommunication cfocuses con cthe c"we" caspect cinstead cof cthe c"me"
, >Significant cOthers:
>Society:
CH. c2 cWhat care csome cof cthe cinfluences con cperception c(gender, cculture, cpast cexperiences, cm
cCORRECT cANS✔✔Gender, cculture, cpast cexperiences, cmood, cand ccontext.
CH. c2 cWhat cis cself-disclosure? c- cCORRECT cANS✔✔Self-Disclosure: cProcess cof cpurposefully c
cinfo cabout cyourself cthat cis csignificant cand cothers cwould cnot cknow cunless cyou ctold cthem
CH. c2 cHow cdo cdepth cand cbreadth cof cself-disclosure cinfluence cthe cbuilding cof crelationships? c-
cRefers cto chow cpersonal cyou cbecome
>Breadth: cRange cof csubjects cdiscussed cbetween cpersons
CH. c2 cWhat care cthe crules cfor cconstructively cand cappropriately cself-disclosing cand cresponding
cCORRECT cANS✔✔1. cTrust cto cavoid cbeing churt cor cdamaged
2. cReciprocity cthat crisk cand ctrust cis cshared
3. cUnderstand cthat csome ccultures care cnot cas copen cas cothers
4. cMake csure cappropriate cfor cthe csituation
5. cDo cincremental cdisclose cto cavoid can coverload cof cinformation
CH. c2 cWhy cis creciprocal csharing cimportant? c- cCORRECT cANS✔✔You cwant cto cbe ccomfortabl
csame ctrust cand crisk cas cthe cperson csharing
CH. c2 cExplain cwhat ca cself-serving cbias cis cand chow cit cinfluences cour cinteractions c(personal ctra
cANS✔✔Self cserving cbias: cattribute cour csuccessful cbehavior cto courselves cand cassign cexternal
cunsuccessful cbehavior
CH. c2 cExplain chow cour cperceptions cof cothers ccan cinfluence cour ccommunication cwith cthem c(fir
cnegativity cbias, cattribution cerror, cstereotyping, cself-fulfilling cprophecy) c- cCORRECT cANS✔✔>F
cinfluence cbut caccurate
>Primacy cEffect: cTendency cto cbe cmore cinfluenced cby cinitial cinfo cabout ca cperson cthan cby cthe
>Negativity cBias: cAdds cto cthe cprimacy ceffect cwhich ccan cdistort cyour cview cof cothers
>Attribution cError: cTendency cto coveremphasize cpersonal ctraits cand cunder cemphasize csituations
cbehavior
>Stereotyping: cUsing crapid cjudgement cwhen cinstant cdecisions care crequired
>Self-fulfilling cProphecy: cActing con can cwrong cexpectations cthat cproduces cexpected cbehavior ca
cimpression.
CH. c2 cDescribe cthe cthree cdimensions crelated cto ccommunicating c"empathy." c- cCORRECT cANS
csee cas cothers csee
2. cEmotional cUnderstanding: cParticipate cin cthe cfeelings cof cothers
3. cConcerns cfor cothers: cyou ccare cwhat chappens cto cthem
CH. c3 cDefine cwhat cculture cis. c- cCORRECT cANS✔✔Learned cset cof cenduring cvalues, cbeliefs, c
CH. c3 cExplain chow cculture cinfluences ccommunication. c- cCORRECT cANS✔✔Different ccultures c
cbeliefs, cand cpractices call chave cthe cthings cthat cmean csomething cdifferent
CH. c3 cDefine cethnocentrism, ccultural crelativism, cand cmulticulturalism. c- cCORRECT cANS✔✔>E
cculture cis csuperior cto cothers
>Cultural cRelativism: cViews ccultures cas cdifferent cnot cdeficient
>Multiculturalism: cSocial cintellectual cmovement cthat cpromotes cthe cvalue cof cdiversity
CH. c3 cExplain cthe cmajor cdifferences cbetween clow-context cand chigh-context ccommunication csty
cANS✔✔>Low-Context: cStraightforward, cexplicit, cdirect, cexpression cof cpoint cof cview
CH. c1 cWhat care cthe cmost ccommon cmyths cabout ccommunication? c- cCORRECT cANS✔✔1. cCo
2. cCommunicating cis cjust ccommon csense
3. cCommunication cquantity cequals cquality
CH. c1 cExplain cthe cdifferences cbetween cthe cthree cmodels cof ccommunication: clinear, cinteractive
cCORRECT cANS✔✔>Linear: cOne cway
>Interactive: cBack cand cForth
>Transactional: cEveryone cis ca csender cand ca creciever
CH. c1 cDefine cthe cbasic ccommunication celements ccontained cin cthe ccommunication cmodels c(ch
cmessage, cencode, cdecode, ccontext, cfields cof cexperience, cnoise, cand cfeedback) c- cCORRECT c
cmessage cis csent
>Sender: cPerson csending cmessage
>Receiver: cPerson cgetting cthe cmessage
>Message: cWhat cthe csenders cwant cthe creceivers cto cget c
>Encode: cPutting cideas cinto cspoken clanguage
>Decode: cTranslating cthe cspoken cideas
>Context: cSetting
>Fields cof cExperience: cPersonal cexperiences c
>Noise: cInterference cwith ceffective ctransmission cand creception cof ca cmessage.
>Feedback: cThe creceiver's cverbal cand cnonverbal cresponse cto cthe cmessage
CH. c1 cExplain cthe ctwo caspects cof cevery cmessage: cContent cand crelationship. c- cCORRECT cAN
cactually cbeing csaid cor cdone
>Relationship: cHow cthe cmessage cdefines cor credefines cthe cassociation cbetween cindividuals
CH. c1 cHow cdo cconstructive cversus cdestructive ccommunication cclimates cinfluence crelationships
cANS✔✔>Constructive: cOpen cand csupportive
>Destructive: cClosed coff cand cDefensive
CH. c1 cDefine ccommunication ccompetence cand cdescribe cthe cskills cneeded cto cbe can ceffective c
c- cCORRECT cANS✔✔>Communication cCompetence: cEngaging cin ccommunication cwith cothers c
ceffective cand cappropriate c
Skills cNeeded:
1. cProgress ctowards cthe cachievement cof ctheir cgoal c
2. cKnow cthat ceven cthe cbest ccommunicators cmake cerrors
3. cCommunication cfocuses con cthe c"we" caspect cinstead cof cthe c"me"
, >Significant cOthers:
>Society:
CH. c2 cWhat care csome cof cthe cinfluences con cperception c(gender, cculture, cpast cexperiences, cm
cCORRECT cANS✔✔Gender, cculture, cpast cexperiences, cmood, cand ccontext.
CH. c2 cWhat cis cself-disclosure? c- cCORRECT cANS✔✔Self-Disclosure: cProcess cof cpurposefully c
cinfo cabout cyourself cthat cis csignificant cand cothers cwould cnot cknow cunless cyou ctold cthem
CH. c2 cHow cdo cdepth cand cbreadth cof cself-disclosure cinfluence cthe cbuilding cof crelationships? c-
cRefers cto chow cpersonal cyou cbecome
>Breadth: cRange cof csubjects cdiscussed cbetween cpersons
CH. c2 cWhat care cthe crules cfor cconstructively cand cappropriately cself-disclosing cand cresponding
cCORRECT cANS✔✔1. cTrust cto cavoid cbeing churt cor cdamaged
2. cReciprocity cthat crisk cand ctrust cis cshared
3. cUnderstand cthat csome ccultures care cnot cas copen cas cothers
4. cMake csure cappropriate cfor cthe csituation
5. cDo cincremental cdisclose cto cavoid can coverload cof cinformation
CH. c2 cWhy cis creciprocal csharing cimportant? c- cCORRECT cANS✔✔You cwant cto cbe ccomfortabl
csame ctrust cand crisk cas cthe cperson csharing
CH. c2 cExplain cwhat ca cself-serving cbias cis cand chow cit cinfluences cour cinteractions c(personal ctra
cANS✔✔Self cserving cbias: cattribute cour csuccessful cbehavior cto courselves cand cassign cexternal
cunsuccessful cbehavior
CH. c2 cExplain chow cour cperceptions cof cothers ccan cinfluence cour ccommunication cwith cthem c(fir
cnegativity cbias, cattribution cerror, cstereotyping, cself-fulfilling cprophecy) c- cCORRECT cANS✔✔>F
cinfluence cbut caccurate
>Primacy cEffect: cTendency cto cbe cmore cinfluenced cby cinitial cinfo cabout ca cperson cthan cby cthe
>Negativity cBias: cAdds cto cthe cprimacy ceffect cwhich ccan cdistort cyour cview cof cothers
>Attribution cError: cTendency cto coveremphasize cpersonal ctraits cand cunder cemphasize csituations
cbehavior
>Stereotyping: cUsing crapid cjudgement cwhen cinstant cdecisions care crequired
>Self-fulfilling cProphecy: cActing con can cwrong cexpectations cthat cproduces cexpected cbehavior ca
cimpression.
CH. c2 cDescribe cthe cthree cdimensions crelated cto ccommunicating c"empathy." c- cCORRECT cANS
csee cas cothers csee
2. cEmotional cUnderstanding: cParticipate cin cthe cfeelings cof cothers
3. cConcerns cfor cothers: cyou ccare cwhat chappens cto cthem
CH. c3 cDefine cwhat cculture cis. c- cCORRECT cANS✔✔Learned cset cof cenduring cvalues, cbeliefs, c
CH. c3 cExplain chow cculture cinfluences ccommunication. c- cCORRECT cANS✔✔Different ccultures c
cbeliefs, cand cpractices call chave cthe cthings cthat cmean csomething cdifferent
CH. c3 cDefine cethnocentrism, ccultural crelativism, cand cmulticulturalism. c- cCORRECT cANS✔✔>E
cculture cis csuperior cto cothers
>Cultural cRelativism: cViews ccultures cas cdifferent cnot cdeficient
>Multiculturalism: cSocial cintellectual cmovement cthat cpromotes cthe cvalue cof cdiversity
CH. c3 cExplain cthe cmajor cdifferences cbetween clow-context cand chigh-context ccommunication csty
cANS✔✔>Low-Context: cStraightforward, cexplicit, cdirect, cexpression cof cpoint cof cview
