JMU SCOM Exam 1 Questions With Complete Solutions
19. Describe the three dimensions related to communicating
"empathy." Correct Answers 1. Cognitive empathy: you try to
perceive as they perceive, understand it
2. Emotional Empathy: you participate in the feelings
3. Compassionate Empathy: you care about others, try to feel
what they feel
A circumstance that forms a setting so an idea or statement can
be easily understood Correct Answers Context
A citation that is used correctly and states the origin of that point
Correct Answers Appropriate Oral Citation
A concise, precise infinitive phrase composed of simple, clear
language that encompasses both the general purpose and the
central idea and indicates what the speaker hopes to accomplish
with the speech Correct Answers Specific Purpose in Public
Speaking
A generalization about a group based characteristics commonly
held Correct Answers Stereotype
A learned predisposition to respond favorably or unfavorably
toward some attitude object Correct Answers Attitude of
Audience
A predictable sequence of events that indicates what we are
expected to do in a given situation Correct Answers Script
,A predisposition to defend a fixed geographic area, or territory,
as one's domain
(Ex: Keep out sign on yard) Correct Answers Territoriality
A social movement that promotes the value of diversity as a core
principle and insists that all cultural group be treated with
respect and as equals Correct Answers Multiculturalism
Able to rotate/switch and recognize the speaker Correct Answers
Regulation
Adding emphasis to the situation, using emotion, which
enhances the power and seriousness of the verbal message
Correct Answers Accentuation
Any expectation about circumstances, events, or people that may
affect a person's behavior toward them in a manner that causes
those expectations to be fulfilled. Correct Answers Self-
Fulfilling Prophecy
Author, date it was said or written, and article/book it was
published in.
A citation that makes it clear to people exactly where you got
the information from. Correct Answers Effective Oral Citation
Characteristics such as age, gender, culture and ethnicity, and
group affiliations Correct Answers Demographics of Audience
Conclusions about the unknown based on the known like
guesses or already known language Correct Answers Inference
, Define the basic communication elements contained in the
communication models Correct Answers channel
sender
receiver
message
encode
decode
context
fields of experience noise, feedback
Describe how self-concept is formed Correct Answers - By
what others say about you
- How you feel about yourself
Describe the listening response styles associated with empathic
listening Correct Answers Includes supporting and
understanding... Focus is put on the speaker which enhances a
person's self-esteem and confidence
Describe the listening response styles associated with non-
empathic listening Correct Answers Includes evaluating,
advising, interpreting, and content-only... Tend to be
disconfirming, so they diminish the person and reduce
confidence
Explain Collectivistic Culture Correct Answers - Focused on
groups
- Not "me" but "we"
- Personal goals are downplayed in favor of the group
19. Describe the three dimensions related to communicating
"empathy." Correct Answers 1. Cognitive empathy: you try to
perceive as they perceive, understand it
2. Emotional Empathy: you participate in the feelings
3. Compassionate Empathy: you care about others, try to feel
what they feel
A circumstance that forms a setting so an idea or statement can
be easily understood Correct Answers Context
A citation that is used correctly and states the origin of that point
Correct Answers Appropriate Oral Citation
A concise, precise infinitive phrase composed of simple, clear
language that encompasses both the general purpose and the
central idea and indicates what the speaker hopes to accomplish
with the speech Correct Answers Specific Purpose in Public
Speaking
A generalization about a group based characteristics commonly
held Correct Answers Stereotype
A learned predisposition to respond favorably or unfavorably
toward some attitude object Correct Answers Attitude of
Audience
A predictable sequence of events that indicates what we are
expected to do in a given situation Correct Answers Script
,A predisposition to defend a fixed geographic area, or territory,
as one's domain
(Ex: Keep out sign on yard) Correct Answers Territoriality
A social movement that promotes the value of diversity as a core
principle and insists that all cultural group be treated with
respect and as equals Correct Answers Multiculturalism
Able to rotate/switch and recognize the speaker Correct Answers
Regulation
Adding emphasis to the situation, using emotion, which
enhances the power and seriousness of the verbal message
Correct Answers Accentuation
Any expectation about circumstances, events, or people that may
affect a person's behavior toward them in a manner that causes
those expectations to be fulfilled. Correct Answers Self-
Fulfilling Prophecy
Author, date it was said or written, and article/book it was
published in.
A citation that makes it clear to people exactly where you got
the information from. Correct Answers Effective Oral Citation
Characteristics such as age, gender, culture and ethnicity, and
group affiliations Correct Answers Demographics of Audience
Conclusions about the unknown based on the known like
guesses or already known language Correct Answers Inference
, Define the basic communication elements contained in the
communication models Correct Answers channel
sender
receiver
message
encode
decode
context
fields of experience noise, feedback
Describe how self-concept is formed Correct Answers - By
what others say about you
- How you feel about yourself
Describe the listening response styles associated with empathic
listening Correct Answers Includes supporting and
understanding... Focus is put on the speaker which enhances a
person's self-esteem and confidence
Describe the listening response styles associated with non-
empathic listening Correct Answers Includes evaluating,
advising, interpreting, and content-only... Tend to be
disconfirming, so they diminish the person and reduce
confidence
Explain Collectivistic Culture Correct Answers - Focused on
groups
- Not "me" but "we"
- Personal goals are downplayed in favor of the group
