CH.9 ON THE JOB MILADY CIMA EXAM QUESTIONS
AND ANSWERS WITH COMPLETE SOLUTIONS
VERIFIED LATEST UPDATE F
1. What is the primary purpose of a resume?
A) To guarantee a job
B) To get an interview
C) To list all your hobbies
D) To replace the application
2. Which of these should NOT be included on a resume?
A) Your professional skills
B) Your work history
C) Your salary requirements
D) Your education
3. A portfolio is a collection of photographs and documents that showcase your skills and...
A) Financial history
B) Creative style
C) Personal relationships
D) Favorite products
4. What is the most important factor in preparing for a successful job interview?
A) Wearing the latest fashion
B) Researching the potential employer
C) Bringing a friend for support
D) Knowing the owner's name
5. During an interview, your nonverbal communication should include:
A) Slouching in the chair
B) Avoiding eye contact
C) A firm handshake and good posture
D) Folding your arms
6. A legal document that outlines the services an employee will perform and the terms of
employment is called a/an:
A) Resume
B) W-4 form
,C) Employment contract
D) Portfolio
7. What is the term for money received from clients for services rendered?
A) Salary
B) Commission
C) Revenue
D) Gratuity
8. An employee who is paid a percentage of the money they generate from their services is
paid on:
A) Salary
B) Hourly wage
C) Commission
D) Salary plus gratuity
9. A common industry practice where an employee's weekly salary is guaranteed, regardless
of how much commission is earned, is called:
A) Salary plus commission
B) Commission only
C) Draw against commission
D) Hourly wage plus tips
10. Which of these is a common employee benefit?
A) Service revenue
B) Paid vacation
C) Client tips
D) Product sales
11. The act of recommending and selling additional services to clients is known as:
A) Retailing
B) Suggestive selling
C) Service upgrading
D) Client counseling
12. The key to effective suggestive selling is to:
A) Be pushy and persistent
B) Recommend services that truly benefit the client
C) Only sell the most expensive services
D) Wait for the client to ask
,13. What should you do if a client is unhappy with a service?
A) Argue with them
B) Blame the products used
C) Listen and offer a sincere apology and solution
D) Ignore the complaint
14. Building a loyal clientele is primarily dependent on:
A) Low prices
B) A convenient location
C) Excellent customer service and relationships
D) Extensive advertising
15. What is the most effective form of advertising for a salon?
A) Newspaper ads
B) Satisfied clients
C) Billboards
D) Radio commercials
16. When dealing with a difficult client, the professional should always:
A) Remain calm and professional
B) Tell the client they are wrong
C) Refuse service immediately
D) Raise their voice to be heard
17. A client's record of services, products used, and preferences is often kept in a:
A) Resume
B) Client intake form
C) Employment contract
D) Retail log
18. The best way to handle a scheduling conflict is to:
A) Hope the client doesn't show up
B) Call the client as soon as possible to reschedule
C) Tell the client you are too busy when they arrive
D) Have another stylist do the service without consulting the client
19. Effective time management in the salon involves:
A) Booking as many clients as possible
B) Scheduling adequate time for each service
, C) Always running 15 minutes behind
D) Taking long, unscheduled breaks
20. Continuing education is important for a cosmetologist to:
A) Get more vacation days
B) Stay current with trends and techniques
C) Avoid paying license renewal fees
D) Meet new friends
21. What is the primary goal of the "10-Step Consultation Method"?
A) To sell the most expensive service
B) To build rapport and ensure client satisfaction
C) To speed up the service time
D) To criticize the client's current style
22. Which of these is a crucial step in the consultation process?
A) Talking about your personal life
B) Active listening
C) Making assumptions
D) Rushing the client
23. When should you perform a service consultation?
A) Only for new clients
B) Only for color services
C) For every service, every time
D) Only if the client requests it
24. What document should a client sign before a chemical service to confirm they understand
the risks and expected results?
A) Employment contract
B) Release statement
C) Service voucher
D) Health insurance form
25. The amount of money an employee takes home after all deductions is called:
A) Gross pay
B) Net pay
C) Commission
D) Revenue
AND ANSWERS WITH COMPLETE SOLUTIONS
VERIFIED LATEST UPDATE F
1. What is the primary purpose of a resume?
A) To guarantee a job
B) To get an interview
C) To list all your hobbies
D) To replace the application
2. Which of these should NOT be included on a resume?
A) Your professional skills
B) Your work history
C) Your salary requirements
D) Your education
3. A portfolio is a collection of photographs and documents that showcase your skills and...
A) Financial history
B) Creative style
C) Personal relationships
D) Favorite products
4. What is the most important factor in preparing for a successful job interview?
A) Wearing the latest fashion
B) Researching the potential employer
C) Bringing a friend for support
D) Knowing the owner's name
5. During an interview, your nonverbal communication should include:
A) Slouching in the chair
B) Avoiding eye contact
C) A firm handshake and good posture
D) Folding your arms
6. A legal document that outlines the services an employee will perform and the terms of
employment is called a/an:
A) Resume
B) W-4 form
,C) Employment contract
D) Portfolio
7. What is the term for money received from clients for services rendered?
A) Salary
B) Commission
C) Revenue
D) Gratuity
8. An employee who is paid a percentage of the money they generate from their services is
paid on:
A) Salary
B) Hourly wage
C) Commission
D) Salary plus gratuity
9. A common industry practice where an employee's weekly salary is guaranteed, regardless
of how much commission is earned, is called:
A) Salary plus commission
B) Commission only
C) Draw against commission
D) Hourly wage plus tips
10. Which of these is a common employee benefit?
A) Service revenue
B) Paid vacation
C) Client tips
D) Product sales
11. The act of recommending and selling additional services to clients is known as:
A) Retailing
B) Suggestive selling
C) Service upgrading
D) Client counseling
12. The key to effective suggestive selling is to:
A) Be pushy and persistent
B) Recommend services that truly benefit the client
C) Only sell the most expensive services
D) Wait for the client to ask
,13. What should you do if a client is unhappy with a service?
A) Argue with them
B) Blame the products used
C) Listen and offer a sincere apology and solution
D) Ignore the complaint
14. Building a loyal clientele is primarily dependent on:
A) Low prices
B) A convenient location
C) Excellent customer service and relationships
D) Extensive advertising
15. What is the most effective form of advertising for a salon?
A) Newspaper ads
B) Satisfied clients
C) Billboards
D) Radio commercials
16. When dealing with a difficult client, the professional should always:
A) Remain calm and professional
B) Tell the client they are wrong
C) Refuse service immediately
D) Raise their voice to be heard
17. A client's record of services, products used, and preferences is often kept in a:
A) Resume
B) Client intake form
C) Employment contract
D) Retail log
18. The best way to handle a scheduling conflict is to:
A) Hope the client doesn't show up
B) Call the client as soon as possible to reschedule
C) Tell the client you are too busy when they arrive
D) Have another stylist do the service without consulting the client
19. Effective time management in the salon involves:
A) Booking as many clients as possible
B) Scheduling adequate time for each service
, C) Always running 15 minutes behind
D) Taking long, unscheduled breaks
20. Continuing education is important for a cosmetologist to:
A) Get more vacation days
B) Stay current with trends and techniques
C) Avoid paying license renewal fees
D) Meet new friends
21. What is the primary goal of the "10-Step Consultation Method"?
A) To sell the most expensive service
B) To build rapport and ensure client satisfaction
C) To speed up the service time
D) To criticize the client's current style
22. Which of these is a crucial step in the consultation process?
A) Talking about your personal life
B) Active listening
C) Making assumptions
D) Rushing the client
23. When should you perform a service consultation?
A) Only for new clients
B) Only for color services
C) For every service, every time
D) Only if the client requests it
24. What document should a client sign before a chemical service to confirm they understand
the risks and expected results?
A) Employment contract
B) Release statement
C) Service voucher
D) Health insurance form
25. The amount of money an employee takes home after all deductions is called:
A) Gross pay
B) Net pay
C) Commission
D) Revenue
