ST
Edition
UV
TEST BANK
IA
_A
Angelo Kinicki
PP
Brian K. Williams
RO
Comprehensive Test Bank for Instructors and
VE
Students
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© Angelo Kinicki & Brian K. Williams
All rights reserved. Reproduction or distribution without permission is prohibited
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©STUDYSTREAM
, Chapter 1. The Exceptional Manager: What You Do,
How You Do It
ST
SUT
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) At times, to be efficient in management means NOT using resources in the most cost-
effective way.
UV
⊚ true
⊚ false
VIAI
A__A
2) Organizations can gain a competitive advantage simply by matching their competition in
APP
terms of cutting costs and responsiveness to employees.
⊚ true
⊚ false
PPR
RO
3) Innovation in business is defined as seeking ways to deliver less costly goods but in
similar ways, maintaining employee morale.
VEE
⊚ true
⊚ false
DD?
???
4) Telecommuting has been found to enhance employee satisfaction and performance.
⊚ true
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⊚ false
,ST
5) Jorge is developing a new employee schedule for his landscaping business due to the
increase in customer calls during the summer. While doing this, Jorge is involved in organizing.
SUT
⊚ true
⊚ false
UV VIAI
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her
A__A
restaurants with recent sales. She knows that two restaurants are underperforming, so she plans
on meeting with those managers to discuss corrective action; this process is the controlling
managerial function.
APP
⊚ true
⊚ false
PPR
RO
7) Tia works for a line of high-end fashion clothing stores. In her role, she makes strategic
long-term decisions about her company’s overall direction, and she creates the overall corporate
goals, policies, and strategies. In light of these tasks, Tia must be a middle manager.
VEE
⊚ true
⊚ false
DD?
???
8) Leonardo is a district manager who oversees several store managers in a national chain of
retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top
management. Leonardo is a middle manager.
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, ⊚ true
⊚ false
ST
SUT
9) Mintzberg concluded that managers play three broad types of roles: interpersonal,
analytical, and critical.
UV
⊚ true
VIAI
⊚ false
A__A
10) It’s your responsibility to manage your career, but others can also make it happen.
APP
⊚ true
⊚ false
PPR
RO
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
VEE
11) Which one of the following is one way to think about management?
A) efficiency in motion
B) the science of helping people
DD?
C) the science of accomplishing things
D) the art of getting things done through people
E) the science of synergy
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