GG MOA 110 CHAPTERS 1-5 EXAM QUESTIONS AND
ALL ANSWERS CORRECT
In a customer service-oriented practice, the elements of customer service are
demonstrated by the... - ANSWER Physician, management team, and all
employees
Each employee and patient has the same idea about what "good" service means.
t or f - ANSWER false
range of hours, split shift, working different hours, are all references for.. -
ANSWER flextime
A medical transcriptionist is also known as a... - ANSWER speech recognition
technician or medical language specialist
Of the duties an administrative medical assistant might perform, list 5 that
require keyboard input skills - ANSWER 1. order supplies
2. document prescriptions
3. transcribe patient chart notes
4. post transactions n computer
5. prepare charts
Of the duties an administrative medical assistant might perform, list 5 that
require basic math skills - ANSWER 1. bank deposit's
2. completing a day sheet
3. filling in a ledger
4. completing an inventory
5. balancing petty cash
Of the duties an administrative medical assistant might perform, list 5 that
require clerical skills - ANSWER 1. register new patients
2. sorting mail
3. file charts
4. email & fax
, 5. answering phone and taking messages
Name 5 interpersonal skills you would like to be known for as an administrative
medical assistant. - ANSWER 1. business etiquette
2. commitment
3. creativity
4. team spirit
5. positive attitude
During an emergency, what type of behavior should the medical assistant
exhibit to patients? - ANSWER 1. ability to follow instructions
2. use sound judgment
3. maintain a calm demeanor
4. display empathy
5. positive attitude
List some attributes an employee needs for good team interaction. - ANSWER
1. establish a good working relationship with coworkers and treat them with
respect and support
2. get along with supervisors
3. accept criticism
4. show regard for authority
5. reinforce effective behavior
What must a health care worker be aware of and understand in order to avoid
work related emotional and psychological problems? - ANSWER types of
behavior and conditions that may cause negative reactions, stress and burnout
When patients receive unfortunate news, how should medical assistants act
towards the patient? - ANSWER 1. offer support through words, actions and
resources
2. treat with concern
3. don't give false hope
4. be open and honest, answer any questions they may have about the situation
list the stages of dying - ANSWER 1. denial
2. anger
3. bargaining
4. depression
5. acceptance
ALL ANSWERS CORRECT
In a customer service-oriented practice, the elements of customer service are
demonstrated by the... - ANSWER Physician, management team, and all
employees
Each employee and patient has the same idea about what "good" service means.
t or f - ANSWER false
range of hours, split shift, working different hours, are all references for.. -
ANSWER flextime
A medical transcriptionist is also known as a... - ANSWER speech recognition
technician or medical language specialist
Of the duties an administrative medical assistant might perform, list 5 that
require keyboard input skills - ANSWER 1. order supplies
2. document prescriptions
3. transcribe patient chart notes
4. post transactions n computer
5. prepare charts
Of the duties an administrative medical assistant might perform, list 5 that
require basic math skills - ANSWER 1. bank deposit's
2. completing a day sheet
3. filling in a ledger
4. completing an inventory
5. balancing petty cash
Of the duties an administrative medical assistant might perform, list 5 that
require clerical skills - ANSWER 1. register new patients
2. sorting mail
3. file charts
4. email & fax
, 5. answering phone and taking messages
Name 5 interpersonal skills you would like to be known for as an administrative
medical assistant. - ANSWER 1. business etiquette
2. commitment
3. creativity
4. team spirit
5. positive attitude
During an emergency, what type of behavior should the medical assistant
exhibit to patients? - ANSWER 1. ability to follow instructions
2. use sound judgment
3. maintain a calm demeanor
4. display empathy
5. positive attitude
List some attributes an employee needs for good team interaction. - ANSWER
1. establish a good working relationship with coworkers and treat them with
respect and support
2. get along with supervisors
3. accept criticism
4. show regard for authority
5. reinforce effective behavior
What must a health care worker be aware of and understand in order to avoid
work related emotional and psychological problems? - ANSWER types of
behavior and conditions that may cause negative reactions, stress and burnout
When patients receive unfortunate news, how should medical assistants act
towards the patient? - ANSWER 1. offer support through words, actions and
resources
2. treat with concern
3. don't give false hope
4. be open and honest, answer any questions they may have about the situation
list the stages of dying - ANSWER 1. denial
2. anger
3. bargaining
4. depression
5. acceptance
