Change Management WGU C721, Exam Questions and answers. VERIFIED. (LATEST UPDATE 2024/2025)

Change Management WGU C721, Exam Questions and answers. VERIFIED. Five elements that support management's effective attainment of organizational goals - -planning, organizing, directing, controlling resources, and staffing Define Management - -the process of working with and through people to achieve organizational goals 2 essential pieces in organizations that must be integrated effectively to lead to high performance. - - Management and Leadership What are the traits of an effective change leader? - -They define themselves as a change leader, embrace risk instead of being adverse to risk as part of the change process Organizational Development - -the practice of changing people and organizations for positive growth Change Management - -encompasses approaches used by business content and behavioral process specialists that assist leaders in moving organizations from a present to future state Systems Theory - -organizations are viewed as a total system of interdependent subsystems with individual components that include people, technology, work, and culture all of which work together to respond to external environmental changes such as competitors, customers, or government regulations Contingency theory - -viewing organizational dimensions (strategy, structure, people, work, rewards) as parts of a whole that fit together. When one of these dimensions is out of sync with the others, issues emerge Long-Term Approach - -focuses on lasting effects through changes in cultural norms including interventions and alter attitudes, behaviors, processes, knowledge, and structures Top-down approach - -seeks to gain top management commitment and involvement in order to significantly affect intended changes. Implemented throughout the organization. Collaborative approach (pg 12) - -involving professionals who are affected by changes and who support the changes to the organization Analytical Approach - -examines data, diagnoses present problems, and motivates change to resolve issues. Accurate diagnostic skills are a core competency of OD change agents Facilitation approach - -uses skilled dialogue and discussion, listening, feedback when assisting professionals to identify weaknesses and strengths of the organization: planning for change; managing the change process; and implementing, coaching, and problem solving during the change Design approach - -helps leaders and managers to develop meaningful work climates where organizational members can accomplish their goals in a healthy way What constitutes an internal change? - -Changes to an organizations operating system A formal subsystem consists of: (8 terms) - -leadership, strategy, management, goals, marketing, operations, technology, and structure Type 1 error - -happens when the environment is actually stable, but the leaders and mangers perceive it as turbulent and proceed to take unneeded actions to respond Type 2 error - -happens when leaders and managers perceive the environment as stable when in actuality it is turbulent and they fail to take the necessary actions thus threatening the survival of the organization Developmental change - -involves an improvement of what already exists Transitional change - -consists of an implementation to achieve a known desired state that is different from the existing one. Ex. Installing a new technology system