Salesforce.com Advanced
Administrator Question and answers
verified to pass 2025/2026
An administrator notices there are too many duplicate records, numerous sharing rules, and a large
number of manually shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. - correct answer ✔c
In Salesforce territory management, which statement describes how a territory hierarchy is different
from a role hierarchy?
A. A territory hierarchy grants login access to all users in a territory.
B. A territory hierarchy supports assigning users to multiple territories.
C. A territory hierarchy automatically assigns users to sales teams in the territory.
D. A territory hierarchy gives users in a territory full edit access to all accounts in that territory. - correct
answer ✔b
An administrator wrote a field update action for a workflow rule on a field that is hidden via field-level
security.
When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
,D. The field will only update if the user has "Modify All Data" enabled in the profile. - correct answer
✔b
Universal Containers would like to track bugs within Salesforce. They need to track the bug's severity
and type as well as its status and description. Bugs should be related to cases, but the bug's owner will
be different than the owner of the case. How can the Universal Containers administrator meet these
requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
D. Create a relationship between the standard bug object and the standard case object. - correct
answer ✔c
Universal Containers currently uses the standard Salesforce CRM product and pricebook objects.
Is it possible for Universal Containers to publish product and pricebook information to its corporate
website so customers in different regions see the correct product catalog with prices in the local
currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
D. No, it is not possible to present data stored in standard objects other than cases and solutions to a
website. - correct answer ✔c
What is the Force.com Web Services API? - correct answer ✔set of application functions that can be
programatically invoked over the internet
The Web Services API is designed around the latest standards, including which three ? . - correct answer
✔SOAP, WSDL and WS-I Basic Profile
, Name three platforms (technologies) to which the Force.com API is available. - correct answer
✔Java, .NET, Perl
The Web Services API allows the administrator to mass delete more than 250 records at a time. - correct
answer ✔True
The Web Services API allows the administrator to perform mass updates to records to clean up duplicate
data - correct answer ✔True
The Web Services API allows the administrator to perform incremental backups of the data with the APIs
data replication methods. - correct answer ✔True
Which Salesforce tools use the Force.com API? - correct answer ✔Apex Data Loader, Connect for
Microsoft Office, Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls? Hint: QURDUCU - correct answer ✔Query,
Update, Retrieve, Delete, Upsert, Create, Undelete
What does the Query API call do? - correct answer ✔Executes a query against the specified object
(SOQL).
What does the Retrieve API Call do? - correct answer ✔Retrieves one or more objects based on the
specified object IDs.
What does the Create API Call do? - correct answer ✔Adds one or more new individual records to your
organization's data.
What does the Update API Call do? - correct answer ✔Updates one or more existing records in your
organization's data.
Administrator Question and answers
verified to pass 2025/2026
An administrator notices there are too many duplicate records, numerous sharing rules, and a large
number of manually shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. - correct answer ✔c
In Salesforce territory management, which statement describes how a territory hierarchy is different
from a role hierarchy?
A. A territory hierarchy grants login access to all users in a territory.
B. A territory hierarchy supports assigning users to multiple territories.
C. A territory hierarchy automatically assigns users to sales teams in the territory.
D. A territory hierarchy gives users in a territory full edit access to all accounts in that territory. - correct
answer ✔b
An administrator wrote a field update action for a workflow rule on a field that is hidden via field-level
security.
When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
,D. The field will only update if the user has "Modify All Data" enabled in the profile. - correct answer
✔b
Universal Containers would like to track bugs within Salesforce. They need to track the bug's severity
and type as well as its status and description. Bugs should be related to cases, but the bug's owner will
be different than the owner of the case. How can the Universal Containers administrator meet these
requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
D. Create a relationship between the standard bug object and the standard case object. - correct
answer ✔c
Universal Containers currently uses the standard Salesforce CRM product and pricebook objects.
Is it possible for Universal Containers to publish product and pricebook information to its corporate
website so customers in different regions see the correct product catalog with prices in the local
currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
D. No, it is not possible to present data stored in standard objects other than cases and solutions to a
website. - correct answer ✔c
What is the Force.com Web Services API? - correct answer ✔set of application functions that can be
programatically invoked over the internet
The Web Services API is designed around the latest standards, including which three ? . - correct answer
✔SOAP, WSDL and WS-I Basic Profile
, Name three platforms (technologies) to which the Force.com API is available. - correct answer
✔Java, .NET, Perl
The Web Services API allows the administrator to mass delete more than 250 records at a time. - correct
answer ✔True
The Web Services API allows the administrator to perform mass updates to records to clean up duplicate
data - correct answer ✔True
The Web Services API allows the administrator to perform incremental backups of the data with the APIs
data replication methods. - correct answer ✔True
Which Salesforce tools use the Force.com API? - correct answer ✔Apex Data Loader, Connect for
Microsoft Office, Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls? Hint: QURDUCU - correct answer ✔Query,
Update, Retrieve, Delete, Upsert, Create, Undelete
What does the Query API call do? - correct answer ✔Executes a query against the specified object
(SOQL).
What does the Retrieve API Call do? - correct answer ✔Retrieves one or more objects based on the
specified object IDs.
What does the Create API Call do? - correct answer ✔Adds one or more new individual records to your
organization's data.
What does the Update API Call do? - correct answer ✔Updates one or more existing records in your
organization's data.
