SERVICENOW HRSD STUDY GUIDE ELITE
REVIEW EDITION WITH COMPREHENSIVE
SOLVED QUESTIONS AND DETAILED ANSWERS
◉The knowledge bases searches for the knowledge results section on an
hr case are determined by what . Answer: Contextual search
configuration
◉In guided setup when a task is marked as complete how can it be
reverted to incomplete . Answer: click the mark as incomplete button
◉How is the system using the document type on the hr document
template record . Answer: it filters a list of documents so that hr criteria
can be applied to the necessary document for the employee
◉If you have both admin and hr admin roles and wanted to configure an
access control for the employee relation case table what must first be
done . Answer: from the user dropdown in the banner, elevate your role
to security_admin
◉hr admin without the admin role cannot do what . Answer: 1. create a
new knowledge base
,2. access hr guided setup
3. configure scripts
◉what does servicenow now call the hr application . Answer: hrsd hr
service delivery
◉if the audience field has been configured on a lifecyle event activity
what will the system do if the subject person does not meet the criteria
for that activity . Answer: the activity will be skipped
◉an hr admin without they system admin role can do what . Answer: 1.
modify the hr administration > properties
2. create hr criteria
3. add users to groups
◉what are the key differences between an hr profile record and a user
record . Answer: 1. the hr profile includes employee organizational
information like colleagues
2. the hr profile is intended to store confidential employee data that is
pertinent for HR
3. the HR profile may include employee martial status
◉how does servicenow know which hr template to use on an hr case .
Answer: the hr template is referenced on the hr service record
, ◉what are the activity types of a lifecyle events activity . Answer: 1.
notification
2. approval
◉when does the hr template propulate information on the hr case form .
Answer: when the hr service is selected on the hr case creation form
◉how many client roles are available . Answer: 10
◉what role is required at a minimum to view confidential hr profile data
. Answer: hr basic(sn_hr_core.basic
◉what type of hr document templates may be created in servicenow .
Answer: 1. pdf document templates
2. document templates
◉in they base instance what determines the conditions a case must meet
before it can be assigned to an agent . Answer: matching rule
◉if the hr service does not have any case option specified hr documents
must be manually generated for the hr case. in this situation who is able
to generate an hr document for the case . Answer: only the assigned to
person
REVIEW EDITION WITH COMPREHENSIVE
SOLVED QUESTIONS AND DETAILED ANSWERS
◉The knowledge bases searches for the knowledge results section on an
hr case are determined by what . Answer: Contextual search
configuration
◉In guided setup when a task is marked as complete how can it be
reverted to incomplete . Answer: click the mark as incomplete button
◉How is the system using the document type on the hr document
template record . Answer: it filters a list of documents so that hr criteria
can be applied to the necessary document for the employee
◉If you have both admin and hr admin roles and wanted to configure an
access control for the employee relation case table what must first be
done . Answer: from the user dropdown in the banner, elevate your role
to security_admin
◉hr admin without the admin role cannot do what . Answer: 1. create a
new knowledge base
,2. access hr guided setup
3. configure scripts
◉what does servicenow now call the hr application . Answer: hrsd hr
service delivery
◉if the audience field has been configured on a lifecyle event activity
what will the system do if the subject person does not meet the criteria
for that activity . Answer: the activity will be skipped
◉an hr admin without they system admin role can do what . Answer: 1.
modify the hr administration > properties
2. create hr criteria
3. add users to groups
◉what are the key differences between an hr profile record and a user
record . Answer: 1. the hr profile includes employee organizational
information like colleagues
2. the hr profile is intended to store confidential employee data that is
pertinent for HR
3. the HR profile may include employee martial status
◉how does servicenow know which hr template to use on an hr case .
Answer: the hr template is referenced on the hr service record
, ◉what are the activity types of a lifecyle events activity . Answer: 1.
notification
2. approval
◉when does the hr template propulate information on the hr case form .
Answer: when the hr service is selected on the hr case creation form
◉how many client roles are available . Answer: 10
◉what role is required at a minimum to view confidential hr profile data
. Answer: hr basic(sn_hr_core.basic
◉what type of hr document templates may be created in servicenow .
Answer: 1. pdf document templates
2. document templates
◉in they base instance what determines the conditions a case must meet
before it can be assigned to an agent . Answer: matching rule
◉if the hr service does not have any case option specified hr documents
must be manually generated for the hr case. in this situation who is able
to generate an hr document for the case . Answer: only the assigned to
person
