Airline Interview Prep - HR
Questions (Endeavor) Questions
with Accurate Answers
*If they want a story outside the cockpit*
Tell me about a time you had a disagreement with a co-worker? correct answer
*Sheltair Unsatisfied Customer on prices, Reduce fuel / reduce fees*
At Sheltair, a co-worker and I disagreed on how an unsatisfied customer was dealt
with. I decided to talk to my co-worker one on one to talk and resolve our dispute
in a peaceful manner. We both agreed that our goal was to keep the customer
happy and came to a compromise that consisted of both ideas.
Customer was: unhappy with fees at FBO
I wanted: to reduce fuel price only
They wanted: to reduce fees only
Result = the combination of both increased profit margins for the company and
made the customer feel like he was receiving a good discount.
Can you tell me about yourself? correct answer *Not a personal question*
- First of all, my name is Chris, I'm from Long Island, NY.
- My passion for Aviation started in 6th grade (helicopter ride to Niagara)
- I'm a enthusiastic people-person. My strong desire to serve others started
because of my father (FDNY)
,- Tried feeding this need by working in retail customer service jobs but this did not
feed my passion for flying, a piece was missing
- Never had a lot of money, didn't think I would ever get to fly. 9/11 scholarship, I
thought I was going to become a mechanic, and would be turning wrenches for
the rest of my life
- Started flight training with Dowling College to work on ratings and During
college, I Pursued a career in aviation and customer service by starting at an FBO
- This is when I was introduced to the military flying from a Police Helicopter pilot
(SCPD - Keany - invited to tour base)
- My full-time training requirement is complete with the military
- Which has led me to today and this interview, my desire to serve others and my
passion to fly is hopefully finally going to be met by flying with your team.
- "I am not here to be a pilot, I am here to serve your customers, with the ability
to fly an aircraft"
Do you have any questions for us? correct answer 1) What is the day to day life
like of being an airline pilot?
2) If I were hired for this job, how can I succeed with your company and what are
your expectations of me as a brand new first officer?
Have you ever missed work when you were scheduled or you were tardy? What
did you do about it? correct answer Yes, I called in sick 2 times in 10 years
I always notified my employer the night before so they had ample time to find
coverage
, How can you improve as a pilot? correct answer My attitude with flying and
improving as a pilot is to *"Never stop learning"*. There is a saying that the day
you stop learning should be the day that you retire.
How did you learn about Endeavor? correct answer From multiple current
employees
How do you react when you make a mistake? correct answer Admit it, correct it,
and then learn how not to repeat it
How will you handle transitioning to a glass cockpit? correct answer The last
aircraft I flew had a Glass Cockpit. I will purchase the CRJ computer simulator and
use it at home if I find I am having trouble learning your aircraft.
How would you address the captain when he is doing something wrong? correct
answer *Ask for clarification*
First ask for clarification in his/her actions, and then express you are
uncomfortable with the situation and we should consider choosing an alternative
solution
How would you describe yourself in one word? correct answer Dedicated
How would you rate your attendance? Would your supervisor agree? correct
answer I have never exceeded the allotted sick or personal days, and if I ever were
to have any health issues come up, I am really flexible to make up the time by
working early or late other times during the week.
Questions (Endeavor) Questions
with Accurate Answers
*If they want a story outside the cockpit*
Tell me about a time you had a disagreement with a co-worker? correct answer
*Sheltair Unsatisfied Customer on prices, Reduce fuel / reduce fees*
At Sheltair, a co-worker and I disagreed on how an unsatisfied customer was dealt
with. I decided to talk to my co-worker one on one to talk and resolve our dispute
in a peaceful manner. We both agreed that our goal was to keep the customer
happy and came to a compromise that consisted of both ideas.
Customer was: unhappy with fees at FBO
I wanted: to reduce fuel price only
They wanted: to reduce fees only
Result = the combination of both increased profit margins for the company and
made the customer feel like he was receiving a good discount.
Can you tell me about yourself? correct answer *Not a personal question*
- First of all, my name is Chris, I'm from Long Island, NY.
- My passion for Aviation started in 6th grade (helicopter ride to Niagara)
- I'm a enthusiastic people-person. My strong desire to serve others started
because of my father (FDNY)
,- Tried feeding this need by working in retail customer service jobs but this did not
feed my passion for flying, a piece was missing
- Never had a lot of money, didn't think I would ever get to fly. 9/11 scholarship, I
thought I was going to become a mechanic, and would be turning wrenches for
the rest of my life
- Started flight training with Dowling College to work on ratings and During
college, I Pursued a career in aviation and customer service by starting at an FBO
- This is when I was introduced to the military flying from a Police Helicopter pilot
(SCPD - Keany - invited to tour base)
- My full-time training requirement is complete with the military
- Which has led me to today and this interview, my desire to serve others and my
passion to fly is hopefully finally going to be met by flying with your team.
- "I am not here to be a pilot, I am here to serve your customers, with the ability
to fly an aircraft"
Do you have any questions for us? correct answer 1) What is the day to day life
like of being an airline pilot?
2) If I were hired for this job, how can I succeed with your company and what are
your expectations of me as a brand new first officer?
Have you ever missed work when you were scheduled or you were tardy? What
did you do about it? correct answer Yes, I called in sick 2 times in 10 years
I always notified my employer the night before so they had ample time to find
coverage
, How can you improve as a pilot? correct answer My attitude with flying and
improving as a pilot is to *"Never stop learning"*. There is a saying that the day
you stop learning should be the day that you retire.
How did you learn about Endeavor? correct answer From multiple current
employees
How do you react when you make a mistake? correct answer Admit it, correct it,
and then learn how not to repeat it
How will you handle transitioning to a glass cockpit? correct answer The last
aircraft I flew had a Glass Cockpit. I will purchase the CRJ computer simulator and
use it at home if I find I am having trouble learning your aircraft.
How would you address the captain when he is doing something wrong? correct
answer *Ask for clarification*
First ask for clarification in his/her actions, and then express you are
uncomfortable with the situation and we should consider choosing an alternative
solution
How would you describe yourself in one word? correct answer Dedicated
How would you rate your attendance? Would your supervisor agree? correct
answer I have never exceeded the allotted sick or personal days, and if I ever were
to have any health issues come up, I am really flexible to make up the time by
working early or late other times during the week.
