Salesforce.com Advanced
Administrator Exam Questions &
Answers29
Universal Containers would like to track bugs within Salesforce. They need to track the bug's
severity and type as well as its status and description. Bugs should be related to cases, but the
bug's owner will be different than the owner of the case. How can the Universal Containers
administrator meet these requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
D. Create a relationship between the standard bug object and the standard case object. -
ANSWERS -c
Universal Containers currently uses the standard Salesforce CRM product and pricebook
objects.
Is it possible for Universal Containers to publish product and pricebook information to its
corporate website so customers in different regions see the correct product catalog with prices
in the local currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
D. No, it is not possible to present data stored in standard objects other than cases and
solutions to a
website. - ANSWERS -c
What is the Force.com Web Services API? - ANSWERS -set of application functions that can be
programatically invoked over the internet
,The Web Services API is designed around the latest standards, including which three ? . -
ANSWERS -SOAP, WSDL and WS-I Basic Profile
Name three platforms (technologies) to which the Force.com API is available. - ANSWERS -
Java, .NET, Perl
The Web Services API allows the administrator to mass delete more than 250 records at a time.
- ANSWERS -True
The Web Services API allows the administrator to perform mass updates to records to clean up
duplicate data - ANSWERS -True
The Web Services API allows the administrator to perform incremental backups of the data with
the APIs data replication methods. - ANSWERS -True
Which Salesforce tools use the Force.com API? - ANSWERS -Apex Data Loader, Connect for
Microsoft Office, Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls? Hint: QURDUCU - ANSWERS -Query,
Update, Retrieve, Delete, Upsert, Create, Undelete
What does the Query API call do? - ANSWERS -Executes a query against the specified object
(SOQL).
An administrator notices there are too many duplicate records, numerous sharing rules, and a
large number of manually shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
, B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. - ANSWERS -c
In Salesforce territory management, which statement describes how a territory hierarchy is
different from a role hierarchy?
A. A territory hierarchy grants login access to all users in a territory.
B. A territory hierarchy supports assigning users to multiple territories.
C. A territory hierarchy automatically assigns users to sales teams in the territory.
D. A territory hierarchy gives users in a territory full edit access to all accounts in that territory. -
ANSWERS -b
An administrator wrote a field update action for a workflow rule on a field that is hidden via
field-level security.
When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
D. The field will only update if the user has "Modify All Data" enabled in the profile. - ANSWERS
-b
What does the Retrieve API Call do? - ANSWERS -Retrieves one or more objects based on the
specified object IDs.
What does the Create API Call do? - ANSWERS -Adds one or more new individual records to
your organization's data.
Administrator Exam Questions &
Answers29
Universal Containers would like to track bugs within Salesforce. They need to track the bug's
severity and type as well as its status and description. Bugs should be related to cases, but the
bug's owner will be different than the owner of the case. How can the Universal Containers
administrator meet these requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
D. Create a relationship between the standard bug object and the standard case object. -
ANSWERS -c
Universal Containers currently uses the standard Salesforce CRM product and pricebook
objects.
Is it possible for Universal Containers to publish product and pricebook information to its
corporate website so customers in different regions see the correct product catalog with prices
in the local currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
D. No, it is not possible to present data stored in standard objects other than cases and
solutions to a
website. - ANSWERS -c
What is the Force.com Web Services API? - ANSWERS -set of application functions that can be
programatically invoked over the internet
,The Web Services API is designed around the latest standards, including which three ? . -
ANSWERS -SOAP, WSDL and WS-I Basic Profile
Name three platforms (technologies) to which the Force.com API is available. - ANSWERS -
Java, .NET, Perl
The Web Services API allows the administrator to mass delete more than 250 records at a time.
- ANSWERS -True
The Web Services API allows the administrator to perform mass updates to records to clean up
duplicate data - ANSWERS -True
The Web Services API allows the administrator to perform incremental backups of the data with
the APIs data replication methods. - ANSWERS -True
Which Salesforce tools use the Force.com API? - ANSWERS -Apex Data Loader, Connect for
Microsoft Office, Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls? Hint: QURDUCU - ANSWERS -Query,
Update, Retrieve, Delete, Upsert, Create, Undelete
What does the Query API call do? - ANSWERS -Executes a query against the specified object
(SOQL).
An administrator notices there are too many duplicate records, numerous sharing rules, and a
large number of manually shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
, B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. - ANSWERS -c
In Salesforce territory management, which statement describes how a territory hierarchy is
different from a role hierarchy?
A. A territory hierarchy grants login access to all users in a territory.
B. A territory hierarchy supports assigning users to multiple territories.
C. A territory hierarchy automatically assigns users to sales teams in the territory.
D. A territory hierarchy gives users in a territory full edit access to all accounts in that territory. -
ANSWERS -b
An administrator wrote a field update action for a workflow rule on a field that is hidden via
field-level security.
When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
D. The field will only update if the user has "Modify All Data" enabled in the profile. - ANSWERS
-b
What does the Retrieve API Call do? - ANSWERS -Retrieves one or more objects based on the
specified object IDs.
What does the Create API Call do? - ANSWERS -Adds one or more new individual records to
your organization's data.
