PGA PGM Level 3 3.0 Newest Version Full
Study Guide Questions with Answers
1. Recommended guideline a manager should use if an employee's performance
differs from the expected? - Answer>>-Address and find mutual agreement
2. How should resources be allocated to avoid overwhelming a performer? -
Answer>>-Make them aware of what is available
3. What should a manager do when a performer has difficulty recognizing when to
act on a specific task? - Answer>>-Take a specific direction
4. A team member sets the holes correctly and is assigned this task routinely. What
is the result of this? - Answer>>-Reinforced the desired outcome
5. How should the GM use significant work when telling the merchandiser to spot
audit due to shrinkage? - Answer>>-Explain feedback and consequences
6. How can managers communicate that they want to work with the performer to
ensure success? - Answer>>-Feedback is clear
7. What guidelines apply when a manager uses the supporting strategy? -
Answer>>-Capable and motivated
8. What guideline is used with the convincing strategy because the employee is
resistant? - Answer>>-Help overcome resistance and give resources to do the
job
9. What strategy is used by the head pro when requested solutions by his
assistant? - Answer>>-Supporting
10. What strategy is used with employees who are experienced but unwilling? -
Answer>>-Involving
11. What action increases the chances of finding a solution that satisfies all parties? -
Answer>>-Address the problem early
12. During joint problem solving, why is it important to state the problem in relation to
the expectations? - Answer>>-To avoid blame
13. What manager behavior is appropriate during termination? - Answer>>-
Considerate, clear, decisive
1
, 14. F&B uses internal control to keep the operation functioning smoothly; what are
the characteristics? - Answer>>-Measure, evaluate, act
15. What is food cost control? - Answer>>-Management and procedures to regulate
costs
16. What is the most important consideration when forecasting number of staff and
scheduling? - Answer>>-Provide the service, minimal payroll
17. Which condition enhances the benefits of mental practice? - Answer>>-Cognitive
hypothesis
18. What is an effective means to help a beginner use motor imagery to improve? -
Answer>>-Combine with physical performance
19. What optimizes performance when combining mental and physical practice? -
Answer>>-Recall past shots, execute prior memory
20. What conditions lead to greater learning transfer? - Answer>>-Same/similar
conditions
21. What approach is recommended to optimize learning transfer of a golf skill? -
Answer>>-Transfer skill at similar level in transfer learning
22. What are two major ways to structure swing change movements through
rehearsal? - Answer>>-Skills practice and transfer practice
23. What should a coach do when a student gets mad a swing change does not
work? - Answer>>-Accept blame, remind them they agreed to it
24. What step in pre shot routine is helpful to a player who wants to trust their swing?
- Answer>>-Positive self-talk
25. What are the benefits of an effective pre shot routine? - Answer>>-Stay in the
present, prepare, manage emotions
26. What is recommended immediately after a poor shot is hit? - Answer>>-Identify
the flaw
27. What pre shot routine problem could cause a poor shot outcome? - Answer>>-
Lie, distance, club
28. How should players use the post shot routine to achieve focus on playing the
game? - Answer>>-Accept it, ask why
2
Study Guide Questions with Answers
1. Recommended guideline a manager should use if an employee's performance
differs from the expected? - Answer>>-Address and find mutual agreement
2. How should resources be allocated to avoid overwhelming a performer? -
Answer>>-Make them aware of what is available
3. What should a manager do when a performer has difficulty recognizing when to
act on a specific task? - Answer>>-Take a specific direction
4. A team member sets the holes correctly and is assigned this task routinely. What
is the result of this? - Answer>>-Reinforced the desired outcome
5. How should the GM use significant work when telling the merchandiser to spot
audit due to shrinkage? - Answer>>-Explain feedback and consequences
6. How can managers communicate that they want to work with the performer to
ensure success? - Answer>>-Feedback is clear
7. What guidelines apply when a manager uses the supporting strategy? -
Answer>>-Capable and motivated
8. What guideline is used with the convincing strategy because the employee is
resistant? - Answer>>-Help overcome resistance and give resources to do the
job
9. What strategy is used by the head pro when requested solutions by his
assistant? - Answer>>-Supporting
10. What strategy is used with employees who are experienced but unwilling? -
Answer>>-Involving
11. What action increases the chances of finding a solution that satisfies all parties? -
Answer>>-Address the problem early
12. During joint problem solving, why is it important to state the problem in relation to
the expectations? - Answer>>-To avoid blame
13. What manager behavior is appropriate during termination? - Answer>>-
Considerate, clear, decisive
1
, 14. F&B uses internal control to keep the operation functioning smoothly; what are
the characteristics? - Answer>>-Measure, evaluate, act
15. What is food cost control? - Answer>>-Management and procedures to regulate
costs
16. What is the most important consideration when forecasting number of staff and
scheduling? - Answer>>-Provide the service, minimal payroll
17. Which condition enhances the benefits of mental practice? - Answer>>-Cognitive
hypothesis
18. What is an effective means to help a beginner use motor imagery to improve? -
Answer>>-Combine with physical performance
19. What optimizes performance when combining mental and physical practice? -
Answer>>-Recall past shots, execute prior memory
20. What conditions lead to greater learning transfer? - Answer>>-Same/similar
conditions
21. What approach is recommended to optimize learning transfer of a golf skill? -
Answer>>-Transfer skill at similar level in transfer learning
22. What are two major ways to structure swing change movements through
rehearsal? - Answer>>-Skills practice and transfer practice
23. What should a coach do when a student gets mad a swing change does not
work? - Answer>>-Accept blame, remind them they agreed to it
24. What step in pre shot routine is helpful to a player who wants to trust their swing?
- Answer>>-Positive self-talk
25. What are the benefits of an effective pre shot routine? - Answer>>-Stay in the
present, prepare, manage emotions
26. What is recommended immediately after a poor shot is hit? - Answer>>-Identify
the flaw
27. What pre shot routine problem could cause a poor shot outcome? - Answer>>-
Lie, distance, club
28. How should players use the post shot routine to achieve focus on playing the
game? - Answer>>-Accept it, ask why
2
