Answers
\.APU - Answer-✔Auxiliary Power Unit
\.GPU - Answer-✔Ground Power Unit
\.IATA - Answer-✔International Air Transport Association
\.CSA - Answer-✔Customer Service Agent
\.FFDO - Answer-✔Federal Flight Deck Officer
\.UM - Answer-✔Unaccompanied Minor
\.What are 4 elements of a smooth ramp operation? - Answer-✔Common Sense, Awareness,
Teamwork, Security
\.Are hazardous materials allowed to be shipped via Small Package Express? - Answer-✔No,
they can be shipped as Air Freight
\.Which two common hazardous materials can you accept at the ticket counter? - Answer-✔Dry-
ice, Wet-cell batteries
, \.Who is responsible for filling out the shipper's certificate? - Answer-✔Shipper
\.Name two containers which would be acceptable for 4lbs or less of dry ice - Answer-
✔Styrofoam, Cardboard
\.How much is the tax on an air freight shipment? - Answer-✔6.25%
\.Small Package shipments are guaranteed by the airline to be shipped on a specific flight. True
or False - Answer-✔True
\.What is the priority for delivering baggage unloaded from the aircraft? - Answer-✔Interline,
Online, Final Destination
\.What are the two factors that affect the handling and flight of an aircraft? - Answer-✔Air
Density, Weight and Balance
\.When determining weight and balance of an aircraft, which weight varies depending upon the
season? Adult or Children - Answer-✔Adult
\.What is the most important responsibility of the employee in handling hazardous materials? -
Answer-✔Safety of passengers and integrity of flight
\.What does FAR stand for? - Answer-✔Federal Aviation Regulations
\.What does Yield Management mean? - Answer-✔Control of the number of discounted FARES
offered on flight