COMPLETE QUESTIONS AND SOLUTIONS
100% CORRECT
● Organizational Change . Answer: The act of making an organization
something different from what it is or from what it would be if left alone
● Change Management . Answer: The process of managing change in an
organization
● Creativity . Answer: The generation of new ideas by individuals and
teams
● Innovation . Answer: The process by which an organization generates
new ideas and converts them into new products, business practices, and
strategies that create value
● Organizational Culture . Answer: The basic tacit assumptions about
how the world is and ought to be that a group of people share and that
determines their perceptions, thoughts, feelings, and their overt behavior
,● Organizational Culture Assessment Model . Answer: Four types of
cultures:
Clan, Adhocracy, Market, and Hierarchy
● Clan Culture . Answer: Focus: Internal
Preference: Flexibility
Leadership: Mentor, Team builder
● Adhocracy Culture . Answer: Focus: External
Preference: Flexibility
Leadership: Visionary, Entrepreneur
● Market Culture . Answer: Focus: External
Preference: Stability / Control
Leadership: Demanding, Market-driven
● Hierarchy Culture . Answer: Focus: Internal
Preference: Stability / Control
Leadership: Demanding, Market-driven
● Cultural Web . Answer: Used to understand and possibly change an
organization's Culture
, Six elements:
Stories
Rituals and Routines
Symbols
Organizational Structure
Control Systems
Power Structures
● Cultural Web - Stories . Answer: Past events and what people talk
about
● Cultural Web - Rituals and Routines . Answer: Daily behavior and
actions that are considered approved
● Cultural Web - Symbols . Answer: Logos, dress code, type of
neighborhood, furnishings
● Cultural Web - Organizational Structure . Answer: What is shown on
an organization chart
● Cultural Web - Control Systems . Answer: Things like finances,
quality control, and rewards