WGU C208 OA LATEST 2023-2024 EXAM 250 QUESTIONS AND CORRECT DETAILED ANSWERS
Which three individuals within an organization could play the role of change agent - (answer) ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implementing a
change - (answer) Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5
(latest stage) - (answer) knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - (answer) Descriptive
Which two statements characterize low end disruption - (answer) it is an innovation that is good
enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - (answer) Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change? - (answer) a
consistent vision of the end result of the change
, WGU C208 OA LATEST 2023-2024 EXAM 250 QUESTIONS AND CORRECT DETAILED ANSWERS
how should training be viewed during organizational change - (answer) as a worthwhile investment in
a successful transition
How can a leader connect with employees to help sustain organizational change? - (answer) offering
positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - (answer)
Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - (answer) unclear goals
Which role does creative tension play in organizational change according to Peter Senge? - (answer) It
drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational change? -
(answer) anger
which practice can lead to unconscious resistance to attempts at organizational change? - (answer)
tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - (answer) by being
consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black and
Gregersen? - (answer) Mental models can become barriers that prevent stakeholders' from perceiving
the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers to
change - (answer) A CEO champions a change process by both accepting responsibility and providing
clear metrics for the change initiatives
Which three individuals within an organization could play the role of change agent - (answer) ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implementing a
change - (answer) Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5
(latest stage) - (answer) knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the employee benefits
program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - (answer) Descriptive
Which two statements characterize low end disruption - (answer) it is an innovation that is good
enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - (answer) Communicating change initiatives through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational change? - (answer) a
consistent vision of the end result of the change
, WGU C208 OA LATEST 2023-2024 EXAM 250 QUESTIONS AND CORRECT DETAILED ANSWERS
how should training be viewed during organizational change - (answer) as a worthwhile investment in
a successful transition
How can a leader connect with employees to help sustain organizational change? - (answer) offering
positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - (answer)
Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - (answer) unclear goals
Which role does creative tension play in organizational change according to Peter Senge? - (answer) It
drives people to bring reality in line with their vision
which emotion is prevalent among almost all employees during the process of organizational change? -
(answer) anger
which practice can lead to unconscious resistance to attempts at organizational change? - (answer)
tiring staff with unrelated demands
how can leaders effectively address resistance to change through communications - (answer) by being
consistent, open, and empathetic
How do mental model impact individuals' responses to organizational change according to Black and
Gregersen? - (answer) Mental models can become barriers that prevent stakeholders' from perceiving
the need for change
Which scenario is an example of on e of Black and Gregersen's strategies for overcoming barriers to
change - (answer) A CEO champions a change process by both accepting responsibility and providing
clear metrics for the change initiatives
