WGU D072 Fundamentals for Success in
Business Exam Study Questions and
Answers 100% Correct 2025-2026
Ability - Correct Answers -Possession of the means to do something
Active Listening - Correct Answers -Giving the sender full, undisrupted attention
with the intention of fully receiving his or her message
Aggressive Communicator - Correct Answers -Forceful communication style often
carried out in a loud and hostile manner
Assertive communicator - Correct Answers -Productive communication style used
by those who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - Correct Answers -A theory holding that
(1) Individuals are attracted to organization whose members are similar to
themselves in terms of personality, values, interests and other attribute; (2)
organizations are more likely to select those who possess knowledge, skills, and
abilities similar to the ones their existing members possess; and (3) over time,
those who do not fit in well are more likely to leave
Attrition - Correct Answers -The unpredictable and uncontrollable but normal
reduction of work force due to resignations, retirement, sickness, or death
Autocratic Style - Correct Answers -Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - Correct Answers -Factor that prevents the
receiver from receiving and understanding the message accurately
WGU - D072
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Behavioral Event Interviews - Correct Answers -Guided interview questions where
individuals describe their thoughts and feelings during specific situations and a
coach helps establish a development plan
Channel - Correct Answers -Means of passing information from sender to
recipient, such as via face-to-face meeting or telephone calls
Code of Ethics - Correct Answers -Guide that publicly sets out an organization's
key values and ethical obligations
Coercive power - Correct Answers -Ability to take something away or punish
someone for noncompliance
Communication - Correct Answers -Sharing understanding and meanings via oral,
nonverbal, and written forms
Communication Style - Correct Answers -Dominant way in which an individual
interacts and exchanges information with others
Consideration - Correct Answers -The relationship oriented between behaviors of a
leader
Corporate Culture - Correct Answers -The attitudes, values, and standards of
behavior that distinguishes one organization form another
Corporate Social Responsibility (CSR) - Correct Answers -Philosophy in which a
company voluntarily engages in actions that benefit society, be it economically,
socially, politically, or environmentally
Cultutal Diversity - Correct Answers -The existence of a variety of cultural or
ethnic groups within a workplace
CVF Model - Correct Answers -Framework for assessing organizational culture
and organizational dynamics
WGU - D072