Business Management Exam
questions and answers graded 100%
work specialization - ANS✅✅dividing work activities into separate job tasks
departmentalization - ANS✅✅how jobs are grouped together
functional departmentalization - ANS✅✅groups employees based on work performed
(engineering, accounting, human resources)
product departmentalization - ANS✅✅groups employees based on major product areas in the
corporation (men or women's footwear, apparel)
customer departmentalization - ANS✅✅groups employees based on customers' problems and
needs (wholesale, retail, government)
geographic departmentalization - ANS✅✅groups employees based on location served
process departmentalization - ANS✅✅groups employees based on the basis of work or customer
flow (testing, payment)
authority - ANS✅✅the rights inherent in a managerial position to give orders and expect the
orders to be obeyed
chain of command - ANS✅✅the line of authority extending from upper organizational levels to
lower levels, which clarifies who reports to whom
cross-functional teams - ANS✅✅teams made up of individuals from various departments and that
cross traditional departmental lines
line authority - ANS✅✅authority that entitles a manager to direct the work of an employee
, staff authority - ANS✅✅positions with some authority that have been created to support, assist,
and advice those holding line authority
unity of command - ANS✅✅structure in which each employee reports to only one manager
power - ANS✅✅an individual's capacity to influence decisions
span of control - ANS✅✅number of employees a manager
Coercive power - ANS✅✅power based on fear
reward power - ANS✅✅power based on the ability to distribute something that others value
legitimate power - ANS✅✅power based on one's position in the formal hierarchy
expert power - ANS✅✅power based on one's expertise, special skill, or knowledge
referent power - ANS✅✅power based on identification with a person who has desirable resources
or personal traits
centralization - ANS✅✅the degree to which decision making takes place at upper levels of the
organization
decentralization - ANS✅✅the degree to which lower-level managers provide input or actually
make decisions
organizational change - ANS✅✅any alteration or an organization's people, structure, or
technology
the three types of organizational change - ANS✅✅people, structure, technology
structure change - ANS✅✅any change in authority relationships, coordination mechanisms,
degree of centralization, job design, or similar organization structure variables
questions and answers graded 100%
work specialization - ANS✅✅dividing work activities into separate job tasks
departmentalization - ANS✅✅how jobs are grouped together
functional departmentalization - ANS✅✅groups employees based on work performed
(engineering, accounting, human resources)
product departmentalization - ANS✅✅groups employees based on major product areas in the
corporation (men or women's footwear, apparel)
customer departmentalization - ANS✅✅groups employees based on customers' problems and
needs (wholesale, retail, government)
geographic departmentalization - ANS✅✅groups employees based on location served
process departmentalization - ANS✅✅groups employees based on the basis of work or customer
flow (testing, payment)
authority - ANS✅✅the rights inherent in a managerial position to give orders and expect the
orders to be obeyed
chain of command - ANS✅✅the line of authority extending from upper organizational levels to
lower levels, which clarifies who reports to whom
cross-functional teams - ANS✅✅teams made up of individuals from various departments and that
cross traditional departmental lines
line authority - ANS✅✅authority that entitles a manager to direct the work of an employee
, staff authority - ANS✅✅positions with some authority that have been created to support, assist,
and advice those holding line authority
unity of command - ANS✅✅structure in which each employee reports to only one manager
power - ANS✅✅an individual's capacity to influence decisions
span of control - ANS✅✅number of employees a manager
Coercive power - ANS✅✅power based on fear
reward power - ANS✅✅power based on the ability to distribute something that others value
legitimate power - ANS✅✅power based on one's position in the formal hierarchy
expert power - ANS✅✅power based on one's expertise, special skill, or knowledge
referent power - ANS✅✅power based on identification with a person who has desirable resources
or personal traits
centralization - ANS✅✅the degree to which decision making takes place at upper levels of the
organization
decentralization - ANS✅✅the degree to which lower-level managers provide input or actually
make decisions
organizational change - ANS✅✅any alteration or an organization's people, structure, or
technology
the three types of organizational change - ANS✅✅people, structure, technology
structure change - ANS✅✅any change in authority relationships, coordination mechanisms,
degree of centralization, job design, or similar organization structure variables
