WLEA POB Exam 2 UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
4 reasons for learning to communicate effectively with the public. - CORRECT
ANSWER -Decreases violence and resistance
-Increases survivability
-Enhances professionalism
-Increases community support
S.A.F.E.R acronym - CORRECT ANSWER Security
Attack
Flight
Excessive Repetition Revised Priorities
Three types of people - CORRECT ANSWER Nice, difficult, sneaky
Disinterested - CORRECT ANSWER Practice of being unbiased, open and flexible
Brain Damage - CORRECT ANSWER The biases a person carries that interfere with
their ability to be disinterested with the task at hand.
Empathize - CORRECT ANSWER Understanding other peoples perspective, even if
we don't agree with it.
What type of people are most dangerous to deal with? - CORRECT ANSWER Sneaky
What three things does the contact professional represent? - CORRECT ANSWER The
agency, the citizen and yourself
,What is the opposite of talking? - CORRECT ANSWER Waiting, not listening
(although it should be).
Paraphrasing - CORRECT ANSWER The act of putting the meaning of the other
person into your words.
What roles can communication barriers come from? - CORRECT ANSWER Sender or
receiver
What are the four parts of voice? - CORRECT ANSWER Tone
Pace
Pitch
Modulation
What percentage of the message is conveyed by the content? - CORRECT
ANSWER 7%-10%
What percent of the message is conveyed by the voice? - CORRECT ANSWER 33%-
40%
What percentage of the message is conveyed by non-verbal communication? - CORRECT
ANSWER 50%-60%
What is an important officer survival tool regarding your voice? - CORRECT
ANSWER The ability of control the tone, pace, pitch and modulation
Proxemics - CORRECT ANSWER Where we are in relation to the person we are in
contact with in terms of physical space
Personal Space - CORRECT ANSWER The invisible, flexible area surrounding a
person that acts as a buffer to the environment.
, Territorial Space - CORRECT ANSWER The physical are that a person lays claim to
and defends against the intrusion of others.
What are the four personal space ranges and their distances? - CORRECT
ANSWER Intimate- 6-12 inches
Personal - 12-24 inches
Social - 24-48 inches
Public - Exceeds 48 inches
What is the general rule regarding minimum distance that officer should maintain between
them and a subject? - CORRECT ANSWER 4 feet
What three factors can personal space vary? - CORRECT ANSWER Culture
Ethnicity
Geographical location where the person lives
Verbal Judo - CORRECT ANSWER The controlled use of force to redirect into
compliance
Verbal Karate - CORRECT ANSWER The snapping or lashing out at someone, giving
the user a false sense of power.
Art of Meditation - CORRECT ANSWER The ability to bring order to chaos with the
use of options.
What are the five steps of the appeal process when communicating with someone? -
CORRECT ANSWER -Ethical-Ask or command
-Reasonable-explain reason for request
-Personal-present options
-Practical-confirmation
QUESTIONS AND CORRECT ANSWERS
4 reasons for learning to communicate effectively with the public. - CORRECT
ANSWER -Decreases violence and resistance
-Increases survivability
-Enhances professionalism
-Increases community support
S.A.F.E.R acronym - CORRECT ANSWER Security
Attack
Flight
Excessive Repetition Revised Priorities
Three types of people - CORRECT ANSWER Nice, difficult, sneaky
Disinterested - CORRECT ANSWER Practice of being unbiased, open and flexible
Brain Damage - CORRECT ANSWER The biases a person carries that interfere with
their ability to be disinterested with the task at hand.
Empathize - CORRECT ANSWER Understanding other peoples perspective, even if
we don't agree with it.
What type of people are most dangerous to deal with? - CORRECT ANSWER Sneaky
What three things does the contact professional represent? - CORRECT ANSWER The
agency, the citizen and yourself
,What is the opposite of talking? - CORRECT ANSWER Waiting, not listening
(although it should be).
Paraphrasing - CORRECT ANSWER The act of putting the meaning of the other
person into your words.
What roles can communication barriers come from? - CORRECT ANSWER Sender or
receiver
What are the four parts of voice? - CORRECT ANSWER Tone
Pace
Pitch
Modulation
What percentage of the message is conveyed by the content? - CORRECT
ANSWER 7%-10%
What percent of the message is conveyed by the voice? - CORRECT ANSWER 33%-
40%
What percentage of the message is conveyed by non-verbal communication? - CORRECT
ANSWER 50%-60%
What is an important officer survival tool regarding your voice? - CORRECT
ANSWER The ability of control the tone, pace, pitch and modulation
Proxemics - CORRECT ANSWER Where we are in relation to the person we are in
contact with in terms of physical space
Personal Space - CORRECT ANSWER The invisible, flexible area surrounding a
person that acts as a buffer to the environment.
, Territorial Space - CORRECT ANSWER The physical are that a person lays claim to
and defends against the intrusion of others.
What are the four personal space ranges and their distances? - CORRECT
ANSWER Intimate- 6-12 inches
Personal - 12-24 inches
Social - 24-48 inches
Public - Exceeds 48 inches
What is the general rule regarding minimum distance that officer should maintain between
them and a subject? - CORRECT ANSWER 4 feet
What three factors can personal space vary? - CORRECT ANSWER Culture
Ethnicity
Geographical location where the person lives
Verbal Judo - CORRECT ANSWER The controlled use of force to redirect into
compliance
Verbal Karate - CORRECT ANSWER The snapping or lashing out at someone, giving
the user a false sense of power.
Art of Meditation - CORRECT ANSWER The ability to bring order to chaos with the
use of options.
What are the five steps of the appeal process when communicating with someone? -
CORRECT ANSWER -Ethical-Ask or command
-Reasonable-explain reason for request
-Personal-present options
-Practical-confirmation
