BA 342 Final Exam Verified Questions And Answers |
Guaranteed Success
2 Categories Stakeholders Focus on - ✔✔Product Information
Product Itself
3 Views of the Firm - ✔✔Production View of the Firm
- stakeholders are just individuals that supplied
resources or bought products/services
Managerial View of the Firm
- Suppliers of goods, users of goods, owners and
employees are all acknowledged as
stakeholders
Stakeholder View of the Firm
- Encompasses numerous different individuals
and groups that are embedded in the firm's
internal and external environments
4 Part Pyramid of CSR - ✔✔Philanthropic - take a citizenship
approach, be a good citizen, give back (expected/desired)
,Ethical - do right, just, fair and avoid harm
(expected)
Legal - obey societies laws (required)
Economic - foundation: make a profit (required)
These should all be done simultaneously
Economic + Legal + Ethical + Philanthropic = Total CSR
5 Categories of Stakeholders - ✔✔Shareholders - good return
on investment
Employees - fair pay and good working conditions
Customers - fair prices and safe products
Local Community - jobs and minimal disruption
Supplier - regular business and prompt payment
,6 Things that the Consumer Product Safety Commission (CPSC)
does - ✔✔1) Developing voluntary standards with standards
organizations, manufacturers and businesses
2) Issuing and enforcing mandatory standards or banning
consumer products if no feasible standard would adequately
protect the public
3) Obtaining the recall of products and arranging for a repair,
replacement or refund for recalled products
4) Researching potential product hazards
5) Informing and educating consumers directly and through
traditional, online, and social media and by working with
foreign, state and local governments and private
organizations
6) Educating manufacturers worldwide about our regulations,
supply chain integrity and development of safe products
, About Consumers International - ✔✔- Consumer rights
membership organization for consumer groups around the
world
- Everyone should have access to safe and sustainable goods
and services
- Voice of consumers in international policy-making forums
and marketplace, independent of businesses and political
parties
ADR Types - ✔✔Alternative Dispute Resolution - way of
resolving a dispute that avoids litigation
Common Approaches
- Open door policy - talk directly to CEO
- Hearing procedure - employee is represented
by attorney, another person, neutral company
exec, etc
Ombudsman
- Person who investigates reported complaints
and helps to achieve equitable settlements
- Doesn't hire, fire, or set policy, is formally and
Guaranteed Success
2 Categories Stakeholders Focus on - ✔✔Product Information
Product Itself
3 Views of the Firm - ✔✔Production View of the Firm
- stakeholders are just individuals that supplied
resources or bought products/services
Managerial View of the Firm
- Suppliers of goods, users of goods, owners and
employees are all acknowledged as
stakeholders
Stakeholder View of the Firm
- Encompasses numerous different individuals
and groups that are embedded in the firm's
internal and external environments
4 Part Pyramid of CSR - ✔✔Philanthropic - take a citizenship
approach, be a good citizen, give back (expected/desired)
,Ethical - do right, just, fair and avoid harm
(expected)
Legal - obey societies laws (required)
Economic - foundation: make a profit (required)
These should all be done simultaneously
Economic + Legal + Ethical + Philanthropic = Total CSR
5 Categories of Stakeholders - ✔✔Shareholders - good return
on investment
Employees - fair pay and good working conditions
Customers - fair prices and safe products
Local Community - jobs and minimal disruption
Supplier - regular business and prompt payment
,6 Things that the Consumer Product Safety Commission (CPSC)
does - ✔✔1) Developing voluntary standards with standards
organizations, manufacturers and businesses
2) Issuing and enforcing mandatory standards or banning
consumer products if no feasible standard would adequately
protect the public
3) Obtaining the recall of products and arranging for a repair,
replacement or refund for recalled products
4) Researching potential product hazards
5) Informing and educating consumers directly and through
traditional, online, and social media and by working with
foreign, state and local governments and private
organizations
6) Educating manufacturers worldwide about our regulations,
supply chain integrity and development of safe products
, About Consumers International - ✔✔- Consumer rights
membership organization for consumer groups around the
world
- Everyone should have access to safe and sustainable goods
and services
- Voice of consumers in international policy-making forums
and marketplace, independent of businesses and political
parties
ADR Types - ✔✔Alternative Dispute Resolution - way of
resolving a dispute that avoids litigation
Common Approaches
- Open door policy - talk directly to CEO
- Hearing procedure - employee is represented
by attorney, another person, neutral company
exec, etc
Ombudsman
- Person who investigates reported complaints
and helps to achieve equitable settlements
- Doesn't hire, fire, or set policy, is formally and
