MPTC Lynnfield 2nd ROC Final Exam-
Communication skills set UPDATED
ACTUAL Questions and CORRECT
Answers
Officer Parker stopped Mrs. Franks for speeding. While explaining his reason for the stop, Mrs.
Franks stares directly at Officer Parker's face, does not blink, and does not look away. Eye
contact demonstrated by Mrs. Franks is consistent with which emotion? - CORRECT
ANSWER -Aggression
Body language can account for up to ____% of any spoken message during fact-to-face
communication? - CORRECT ANSWER -90%
To communicate effectively, officers should begin with, and respond to most citizen encounters
using the _________. - CORRECT ANSWER -Adult role
Officer Monroe is investigating a robbery and a conducting witness interview. The witness, Mr.
Jones is talkative and having a difficult time answering Officer Monroe's questions. To establish
needed control over the conversation and interview, what type of questions should Office
Monroe use? - CORRECT ANSWER -Close-ended
___________ is a conflict management technique designed to persuade potentially violent
people that a peaceful solution is their best option. - CORRECT ANSWER -De-escalation
You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When
communicating with Mr. Smith, which statement is the most effective for demonstrating
empathy and active listening? - CORRECT ANSWER -"I can see that you are upset"
When negotiating, officers must identify the problem and separate people from the problem.
Which answer below is NOT an effective negotiation strategy? - CORRECT ANSWER -
Interrupt parties if they talk for too long
, Officer Allen responded to investigate a domestic violence assault. While interviewing the
victim, Officer Allen used active listening strategies when making the following statements.
Which statement best represents summarizing? - CORRECT ANSWER -Officer should
not say any of the above statements next.
Officer Richards is investigating a possible identity theft crime. The victim speaks mostly
Spanish and very little English. An interpreter cannot come to the scene for another 2-3 hours.
To communicate effectively, Officer Rchardes should do all of the following, EXCEPT -
CORRECT ANSWER -Increase voice volume
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is visibly upset.
What should Officer Carter do or say to determine Mr. Boyd's potential for non-compliance? -
CORRECT ANSWER -Identify and share some commonalities with Joey.
Officer Allen is investigating a larceny. The victim, George is blind. What should Officer Allen
do to communicate effectively with George? - CORRECT ANSWER -Minimize noise
distractions
Why do police officers need to be careful about word choice? - CORRECT ANSWER -All
of the above are reasons why police officers need to be careful about word choice.
Which answer below is correct about proxemics? - CORRECT ANSWER -Personal and
social distances vary by culture
Which of the following are effective de-escalation techniques? - CORRECT ANSWER -
All of the above are effective de-escalation techniques
Officer Rice is trying to interview Frank, a home invasion victim. The offenders gained entry
because Frank forgot to lock his front door. Frank is angry and yelling "The Police are
incompetent!" What should Officer Rice do to facilitate effective communication with Frank? -
CORRECT ANSWER -Officer Rice should lower his voice volume when talking to Frank
Communication skills set UPDATED
ACTUAL Questions and CORRECT
Answers
Officer Parker stopped Mrs. Franks for speeding. While explaining his reason for the stop, Mrs.
Franks stares directly at Officer Parker's face, does not blink, and does not look away. Eye
contact demonstrated by Mrs. Franks is consistent with which emotion? - CORRECT
ANSWER -Aggression
Body language can account for up to ____% of any spoken message during fact-to-face
communication? - CORRECT ANSWER -90%
To communicate effectively, officers should begin with, and respond to most citizen encounters
using the _________. - CORRECT ANSWER -Adult role
Officer Monroe is investigating a robbery and a conducting witness interview. The witness, Mr.
Jones is talkative and having a difficult time answering Officer Monroe's questions. To establish
needed control over the conversation and interview, what type of questions should Office
Monroe use? - CORRECT ANSWER -Close-ended
___________ is a conflict management technique designed to persuade potentially violent
people that a peaceful solution is their best option. - CORRECT ANSWER -De-escalation
You respond to a crisis event involving Mr. Smith, who is crying uncontrollably. When
communicating with Mr. Smith, which statement is the most effective for demonstrating
empathy and active listening? - CORRECT ANSWER -"I can see that you are upset"
When negotiating, officers must identify the problem and separate people from the problem.
Which answer below is NOT an effective negotiation strategy? - CORRECT ANSWER -
Interrupt parties if they talk for too long
, Officer Allen responded to investigate a domestic violence assault. While interviewing the
victim, Officer Allen used active listening strategies when making the following statements.
Which statement best represents summarizing? - CORRECT ANSWER -Officer should
not say any of the above statements next.
Officer Richards is investigating a possible identity theft crime. The victim speaks mostly
Spanish and very little English. An interpreter cannot come to the scene for another 2-3 hours.
To communicate effectively, Officer Rchardes should do all of the following, EXCEPT -
CORRECT ANSWER -Increase voice volume
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant. Mr. Boyd is visibly upset.
What should Officer Carter do or say to determine Mr. Boyd's potential for non-compliance? -
CORRECT ANSWER -Identify and share some commonalities with Joey.
Officer Allen is investigating a larceny. The victim, George is blind. What should Officer Allen
do to communicate effectively with George? - CORRECT ANSWER -Minimize noise
distractions
Why do police officers need to be careful about word choice? - CORRECT ANSWER -All
of the above are reasons why police officers need to be careful about word choice.
Which answer below is correct about proxemics? - CORRECT ANSWER -Personal and
social distances vary by culture
Which of the following are effective de-escalation techniques? - CORRECT ANSWER -
All of the above are effective de-escalation techniques
Officer Rice is trying to interview Frank, a home invasion victim. The offenders gained entry
because Frank forgot to lock his front door. Frank is angry and yelling "The Police are
incompetent!" What should Officer Rice do to facilitate effective communication with Frank? -
CORRECT ANSWER -Officer Rice should lower his voice volume when talking to Frank
