DHL JOB INTERVIEW EXAM STUDY GUIDE
2026 COMPLETE QUESTIONS WITH CORRECT
DETAILED ANSWERS || 100% GUARANTEED
PASS <RECENT VERSION>
Part 1: Situational Judgment & Behavioral Questions (30 Questions)
1. A customer is upset because their shipment, which was guaranteed for 10 AM, has not
arrived by 10:30 AM. They are demanding an immediate refund. What is your FIRST
course of action?
A) Process the refund immediately to satisfy the customer.
B) Explain the company policy on refunds is complex and will take time.
C) Apologize sincerely for the delay and proactively track the shipment to get a real-time
ETA for the customer.
D) Tell the customer that traffic is unpredictable and these things happen.
2. You notice a coworker consistently taking shortcuts that violate safety protocols to save
time. What do you do?
A) Ignore it; it's not your job to police your coworkers.
B) Make a joke about it in front of your supervisor to hint at the problem.
C) Privately speak to the coworker about the safety risks and, if it continues, report it to your
supervisor.
D) Start taking the same shortcuts to keep up with their pace.
3. You are loading a truck and discover a package with a leaking substance. What is the
immediate action you should take?
A) Quickly wipe it up and place the package in the truck to avoid delays.
B) Move it to a isolated area and immediately notify your supervisor or the safety officer.
C) Ignore it; it's probably just water.
D) Throw the leaking package in the trash to prevent a hazard.
4. A manager asks you to complete a task you have never done before and do not fully
understand. You should:
A) Nod and try to figure it out on your own to avoid looking incompetent.
B) Say you are too busy with other tasks.
C) Acknowledge the request and ask for clarification or a quick demonstration to ensure you
do it correctly.
D) Delegate the task to another coworker.
, 5. You have almost finished your route, but you have one more package that will make you
work 30 minutes past your shift end. What do you do?
A) Return to the depot with the package and say it was undeliverable.
B) Deliver the final package to ensure customer satisfaction, as per DHL's service
commitment.
C) Leave the package at the nearest public drop-off point.
D) Take the package home and deliver it the next morning.
6. The warehouse is extremely busy, and you are falling behind on sorting packages for
your route. The best approach is to:
A) Work faster and sacrifice accuracy for speed.
B) Communicate the issue to your team lead to see if someone can assist you.
C) Focus only on the large packages and leave the small ones.
D) Take an unauthorized break to avoid the stress.
7. "Tell me about a time you had to deal with a difficult customer." This question is best
answered by:
A) Complaining about how unreasonable some customers can be.
B) Describing a specific situation, the action you took to resolve it, and the positive outcome.
C) Stating that you have never had a difficult customer.
D) Blaming company policy for the difficulty.
8. You find a wallet with cash and credit cards in the break room. What do you do?
A) Leave it where it is; someone will come back for it.
B) Take it to the lost and found or turn it in to a supervisor.
C) Ask around to see who it belongs to and then give it directly to them.
D) It's not your responsibility, so you ignore it.
9. When working in a team, your primary goal should be to:
A) Finish your part first.
B) Ensure the team's overall objective is met efficiently and safely.
C) Avoid the hardest tasks.
D) Socialize as much as possible.
10. You witness a minor accident where a forklift nicks a wall. The driver asks you not to
say anything. You should:
A) Agree, as no one was hurt and the damage is minor.
B) Report the incident to your supervisor as per safety protocols.
C) Help the driver cover up the damage.
D) Tell other coworkers as gossip.
(...Questions 11-30 would continue in a similar situational/behavioral format...)
2026 COMPLETE QUESTIONS WITH CORRECT
DETAILED ANSWERS || 100% GUARANTEED
PASS <RECENT VERSION>
Part 1: Situational Judgment & Behavioral Questions (30 Questions)
1. A customer is upset because their shipment, which was guaranteed for 10 AM, has not
arrived by 10:30 AM. They are demanding an immediate refund. What is your FIRST
course of action?
A) Process the refund immediately to satisfy the customer.
B) Explain the company policy on refunds is complex and will take time.
C) Apologize sincerely for the delay and proactively track the shipment to get a real-time
ETA for the customer.
D) Tell the customer that traffic is unpredictable and these things happen.
2. You notice a coworker consistently taking shortcuts that violate safety protocols to save
time. What do you do?
A) Ignore it; it's not your job to police your coworkers.
B) Make a joke about it in front of your supervisor to hint at the problem.
C) Privately speak to the coworker about the safety risks and, if it continues, report it to your
supervisor.
D) Start taking the same shortcuts to keep up with their pace.
3. You are loading a truck and discover a package with a leaking substance. What is the
immediate action you should take?
A) Quickly wipe it up and place the package in the truck to avoid delays.
B) Move it to a isolated area and immediately notify your supervisor or the safety officer.
C) Ignore it; it's probably just water.
D) Throw the leaking package in the trash to prevent a hazard.
4. A manager asks you to complete a task you have never done before and do not fully
understand. You should:
A) Nod and try to figure it out on your own to avoid looking incompetent.
B) Say you are too busy with other tasks.
C) Acknowledge the request and ask for clarification or a quick demonstration to ensure you
do it correctly.
D) Delegate the task to another coworker.
, 5. You have almost finished your route, but you have one more package that will make you
work 30 minutes past your shift end. What do you do?
A) Return to the depot with the package and say it was undeliverable.
B) Deliver the final package to ensure customer satisfaction, as per DHL's service
commitment.
C) Leave the package at the nearest public drop-off point.
D) Take the package home and deliver it the next morning.
6. The warehouse is extremely busy, and you are falling behind on sorting packages for
your route. The best approach is to:
A) Work faster and sacrifice accuracy for speed.
B) Communicate the issue to your team lead to see if someone can assist you.
C) Focus only on the large packages and leave the small ones.
D) Take an unauthorized break to avoid the stress.
7. "Tell me about a time you had to deal with a difficult customer." This question is best
answered by:
A) Complaining about how unreasonable some customers can be.
B) Describing a specific situation, the action you took to resolve it, and the positive outcome.
C) Stating that you have never had a difficult customer.
D) Blaming company policy for the difficulty.
8. You find a wallet with cash and credit cards in the break room. What do you do?
A) Leave it where it is; someone will come back for it.
B) Take it to the lost and found or turn it in to a supervisor.
C) Ask around to see who it belongs to and then give it directly to them.
D) It's not your responsibility, so you ignore it.
9. When working in a team, your primary goal should be to:
A) Finish your part first.
B) Ensure the team's overall objective is met efficiently and safely.
C) Avoid the hardest tasks.
D) Socialize as much as possible.
10. You witness a minor accident where a forklift nicks a wall. The driver asks you not to
say anything. You should:
A) Agree, as no one was hurt and the damage is minor.
B) Report the incident to your supervisor as per safety protocols.
C) Help the driver cover up the damage.
D) Tell other coworkers as gossip.
(...Questions 11-30 would continue in a similar situational/behavioral format...)
