WGU C215 Operations Management Test Questions and
Answers Graded A
Advertising revenue model - -Provides identifies potential causes of particular quality
users with information on services and products problems.
and provides an opportunity for suppliers to
advertise
Checklist - -A list of common defects and
the number of observed occurrences of each.
Affiliate revenue model - -Companies
receive a referral fee for directing business to an
affiliate Conformance to specifications - -how well
a product or service meets the targets and
tolerances set by designers.
Appraisal cost - -The cost associated with
uncovering defects
Continuous improvement - -A philosophy of
never ending improvement.
Automated order entry systems - -A
method using telephone models to send digital
orders to suppliers. Control charts - -Charts used to evaluate
whether a process is operating within
expectations.
Backwards integration - -Owning or
controlling sources of raw materials and
components. Crossdocking - -Eliminates storage and
order picking functions of a distribution
warehouse.
Benchmarking - -Studying other
companies business practices for comparison.
Customer defined quality - -an integrated
effort designed to improve quality performance at
Bullwhip effect - -Inaccurate or distorted every level of the organization.
demand information created in the supply chain.
Deming Prize - -Japanese award for
Business to Business commerce - - companies to recognize efforts in quality
Businesses buying and selling to other improvement.
businesses.
Distribution management - -Responsible
Business to consumer commerce - - for the movement of material from the
Businesses selling to individual consumers. manufacturer to the customer.
Cause and effect diagrams - -A chart that Distribution warehouse - -Used for short
term storage, consolidation, and product mixing.
1/7
, WGU C215 Operations Management Test Questions and
Answers Graded A
spot requirements of larger firms in a single
industry
Distributor crossdocking - -the receiving
and consolidating of inbound products from
different vendors into a multi-SKU pallet. External Failure costs - -Costs associated
with failures that occur at the customer site.
E-commerce - -Using the internet and web
to do business. Extranets - -intranets that are linked to the
internet so that suppliers and customers can be
included in the system.
E-distributors - -Independently owned net
marketplaces having catalogs representing
thousands of suppliers and designed for spot Fitness for use - -How well the product
purchases. performs its intended purpose.
E-purchasing - -Companies that connect Flowchart - -A schematic of the sequence
onlone MRO suppliers to businesses that pay of steps involved in a process.
fees to join the market, usually for long term
contractual purchasing.
Forward integration - -Owning or controlling
the channels of distributions
Early supplier involment (ESI) - -
Involvement of critical suppliers in new product
design. General warehouse - -used for long term
storage
Electronic data interchange (EDI) - -A form
of computer to computer communications that Green supply chain management - -
enables sharing business documents. Focucses on the role of the supply chain with
regard to its impact on the environment.
Electronic requests for quotes (eRFQs) - -
An electronic request for a quote on goods and Histogram - -A chart that shows frequency
services. distribution of observed values of a variable.
Electronic storefront - -online catalogs of Incoming inspection - -verifies the quality of
products made available to the general public by incoming goods
a single supplier
Industry consortia - -Industry owned
Exchanges - -Marketplaces that focus on
2/7
Answers Graded A
Advertising revenue model - -Provides identifies potential causes of particular quality
users with information on services and products problems.
and provides an opportunity for suppliers to
advertise
Checklist - -A list of common defects and
the number of observed occurrences of each.
Affiliate revenue model - -Companies
receive a referral fee for directing business to an
affiliate Conformance to specifications - -how well
a product or service meets the targets and
tolerances set by designers.
Appraisal cost - -The cost associated with
uncovering defects
Continuous improvement - -A philosophy of
never ending improvement.
Automated order entry systems - -A
method using telephone models to send digital
orders to suppliers. Control charts - -Charts used to evaluate
whether a process is operating within
expectations.
Backwards integration - -Owning or
controlling sources of raw materials and
components. Crossdocking - -Eliminates storage and
order picking functions of a distribution
warehouse.
Benchmarking - -Studying other
companies business practices for comparison.
Customer defined quality - -an integrated
effort designed to improve quality performance at
Bullwhip effect - -Inaccurate or distorted every level of the organization.
demand information created in the supply chain.
Deming Prize - -Japanese award for
Business to Business commerce - - companies to recognize efforts in quality
Businesses buying and selling to other improvement.
businesses.
Distribution management - -Responsible
Business to consumer commerce - - for the movement of material from the
Businesses selling to individual consumers. manufacturer to the customer.
Cause and effect diagrams - -A chart that Distribution warehouse - -Used for short
term storage, consolidation, and product mixing.
1/7
, WGU C215 Operations Management Test Questions and
Answers Graded A
spot requirements of larger firms in a single
industry
Distributor crossdocking - -the receiving
and consolidating of inbound products from
different vendors into a multi-SKU pallet. External Failure costs - -Costs associated
with failures that occur at the customer site.
E-commerce - -Using the internet and web
to do business. Extranets - -intranets that are linked to the
internet so that suppliers and customers can be
included in the system.
E-distributors - -Independently owned net
marketplaces having catalogs representing
thousands of suppliers and designed for spot Fitness for use - -How well the product
purchases. performs its intended purpose.
E-purchasing - -Companies that connect Flowchart - -A schematic of the sequence
onlone MRO suppliers to businesses that pay of steps involved in a process.
fees to join the market, usually for long term
contractual purchasing.
Forward integration - -Owning or controlling
the channels of distributions
Early supplier involment (ESI) - -
Involvement of critical suppliers in new product
design. General warehouse - -used for long term
storage
Electronic data interchange (EDI) - -A form
of computer to computer communications that Green supply chain management - -
enables sharing business documents. Focucses on the role of the supply chain with
regard to its impact on the environment.
Electronic requests for quotes (eRFQs) - -
An electronic request for a quote on goods and Histogram - -A chart that shows frequency
services. distribution of observed values of a variable.
Electronic storefront - -online catalogs of Incoming inspection - -verifies the quality of
products made available to the general public by incoming goods
a single supplier
Industry consortia - -Industry owned
Exchanges - -Marketplaces that focus on
2/7
