WGU C215 OPERATIONS MANAGEMENT
EXAM SCRIPT 2026 COMPLETE QUESTIONS
AND ACCURATE SOLUTIONS GRADED A+
⩥ Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement. Answer: 14 points for quality
improvement
⩥ Which total quality management (TQM) process consists of 13
published standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400. Answer: ISO 9000
⩥ A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
,The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist. Answer: checklist
⩥ Which quality control tool should be used to monitor the current
status or end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist. Answer: Flowchart
⩥ Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process?
, -Baseline for managing quality process; investment in preventative
costs, budgeting
-Enhance competition, understand consumer preferences, maintain
communication with operations
-Reward employees; motivate staff performance; manage operations
planned changes
-Review and recommend product changes, satisfy customer needs; open
communication. Answer: Review and recommend product changes,
satisfy customers needs, open communication
⩥ What is the common theme in total quality management (TQM)
across all functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams. Answer: To satisfy customer needs
⩥ Which concept of variation measures the central tendency of a set of
data?
-Range
-Variable
-Mean
EXAM SCRIPT 2026 COMPLETE QUESTIONS
AND ACCURATE SOLUTIONS GRADED A+
⩥ Which total quality management (TQM) process was developed to
stress management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement. Answer: 14 points for quality
improvement
⩥ Which total quality management (TQM) process consists of 13
published standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400. Answer: ISO 9000
⩥ A company manufactures shoes using a quality management system.
The company needs to put a process in place to measure any defects.
,The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist. Answer: checklist
⩥ Which quality control tool should be used to monitor the current
status or end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist. Answer: Flowchart
⩥ Which group of keywords or phrases describes the crucial role that
marketing plays in the total quality management (TQM) process?
, -Baseline for managing quality process; investment in preventative
costs, budgeting
-Enhance competition, understand consumer preferences, maintain
communication with operations
-Reward employees; motivate staff performance; manage operations
planned changes
-Review and recommend product changes, satisfy customer needs; open
communication. Answer: Review and recommend product changes,
satisfy customers needs, open communication
⩥ What is the common theme in total quality management (TQM)
across all functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams. Answer: To satisfy customer needs
⩥ Which concept of variation measures the central tendency of a set of
data?
-Range
-Variable
-Mean
