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Globalisation and culture

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In the study of consumers and marketing, it’s essential to understand how consumer behavior drives marketing strategies. Consumers make purchasing decisions based on a complex mix of psychological, personal, social, and cultural factors. Marketers must analyze these influences to segment their audiences effectively, position their products, and create tailored marketing campaigns. By aligning product offerings with consumer needs and preferences, businesses can enhance customer satisfaction, build brand loyalty, and gain a competitive edge in the marketplace.

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Lecture 3

Globalisation and culture

What is culture?
“An integrated system of learned behaviour patterns of the members of any given
society. It includes everything that a group thinks, says, does and makes – its customs,
language, material artifacts and shared systems of attitudes and feelings”
– Czinkota & Ronhainen


Dimensions of cultural understanding:
- Communication and language
- Time consciousness
- Values
- Beliefs and attitudes
- Aesthetics
- Religion
- Business/work habit
- Food and eating habits

What is the difference between high context VS low context?

Low Context – western High context – Japan,
Europe, US china, Saudi Arabia
communication direct indirect

Sense of self and Informal handshakes Formal bows
space
Food and eating Eating is necessity Eating is social
habits
Family and Self-oriented and value Other oriented and
friends youth respect for the old age
Values and independence Group conformity
norms
Beliefs and Challenge authority Respect authority
attitudes
Mental process Lateral, holistic Linear, logical
and learning
Business/work Deal oriented Relationship oriented
habits

limitations
Only looks at two extremes

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