IAHSS( full study guide) questions with complete solutions

IAHSS full study guide questions with
complete solutions

Which of the following is NOT one of the classifications of healthcare organizations in
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Chapter one?
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A. Propriety or for-profit.
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B. Not-for-profit.
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C. Government-supported.
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D. Individual healthcare. - answer-D. Individual healthcare.
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Which of Which of the following is NOT one of the classifications of healthcare
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organizations in Chapter one?
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A. Propriety or for-profit.
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B. Not-for-profit.
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C. Government-supported.
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D. Individual healthcare. - answer-D. Individual healthcare.
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Which of the following is NOT a risk issue for healthcare?
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A. Drugs are used and stored in the facility.
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B. Mostly female staff.
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C. High percentage of technical and professional staff.
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D. Publicly accessible and many doors must remain open. - answer-C. High percentage
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of technical and professional staff.
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Which of the following is usually at the top of the organizational chart?
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A. Board of Directors.
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B. Department leaders.
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C. Assistant administrators.
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D. Vice presidents. - answer-A. Board of Directors
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Which of the following statements best describes employees?
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A. Medical staff contracted by the facility.
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B. All staff directly employed by the facility.
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C. Volunteers who donate their time.
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D. Contracted persons. - answer-B. All staff directly employed by the facility.
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Security uses senior management's endorsement to build what kind of program?
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A. Strong and effective.
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B. A program that works in a small part of the facility.
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C. Generally effective.
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D. Strong and simple. - answer-A. Strong and effective.
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,How should friendships and inter-personal relationships between security officers and
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staff members from other departments be treated?
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A. Discouraged.
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B. Encouraged.
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C. Encouraged but monitored.
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D. Encouraged, but security staff educated about ethics and avoiding favoritism. -
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answer-D. Encouraged, but security staff educated about ethics and avoiding favoritism.
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Which of the following allows a department to assess its cost-effectiveness within an
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organization?
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A. Crime analysis.
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B. Risk assessments.
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C. Bench-marking.
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D. Evaluation surveys. - answer-C. Bench-marking.
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What should the most primary overriding concern of any security department be?
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A. Its image.
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B. The safety and well-being of anyone in the facility.
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C. The goals and mission of the entity employing the security services.
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D. Cost-effectiveness. - answer-B. The safety and well-being of anyone in the facility.
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Which of the following are skills a security professional should have and use at all times?
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A. Good observation skills.
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B. good communication skills.
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C. Tolerance.
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D. All of the above. - answer-D. All of the above.
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Why are vendors potentially a high security risk to a healthcare facility?
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A. Vendors often have access to sensitive areas yet staff of the healthcare organization
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may know very little about vendor's background.
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B. Vendors typically drive large vehicles that can conceal large amounts of stolen
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property or contraband.
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C. Competing vendors may clash at a facility.
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D. Vendors may be bringing in high-demand products that could be targeted for theft. -
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answer-A. Vendors often have access to sensitive areas yet staff of the healthcare
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organization may know very little about vendor's background.
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In the patient- and family-centered care philosophy, who determines which individuals
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vare part of the patient's family?
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A. Patient's parents or legal guardians.
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B. Nursing staff.
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C. Attending physician.
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D. The patient, provided he or she is developmentally mature and competent to do so. -
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vanswer-D. The patient, provided he or she is developmentally mature and competent to
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vdo so. v

,Which of the following is not an example of an external costumer?
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A. Patients.
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B. Vendors.
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C. Employees.
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D. Regulatory agencies. - answer-C. Employees.
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Which of the following does NOT help the security uniform communicate an appropriate
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message to the public?
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A. Clean uniform.
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B. Wearing the uniform shirt outside of the trousers.
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C. Well cared for uniform.
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D. Shined footwear. - answer-B. Wearing the uniform shirt outside of the trousers.
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Which of the following is NOT an example of undesirable behavior and demeanor in a
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security officer?
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A. Bad attitude.
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B. Dishonesty.
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C. Impoliteness.
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D. Confidence. - answer-D. Confidence.
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What is the relationship between employees and management sometimes called?
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A. Employee relations.
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B. Confidentiality.
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C. Family interaction.
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D. Tense conversation. - answer-A. Employee relations.
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Which of the following may union members NOT do during picketing?
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A. Carry signs.
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B. Protest management decisions.
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C. Block entrances to the building.
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D. Congregate outside the facility. - answer-C. Block entrances to the building.
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Which of the following is NOT a true statement about customers' perceptions of their
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experience?
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A. Interaction is subject to personal interpretation.
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B. Interaction can only be perceived by words stated.
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C. Interaction is affected by body language.
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D. Interaction is affected by all of your actions. - answer-B. Interaction can only be
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perceived by words stated.
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Which of the following is NOT one of the three powerful, personal reasons to provide
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great customer service?
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A. More job satisfaction.
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B. Less stress and hassle.
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C. Trying to impress your supervisor.
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, D. More job success. - answer-C. Trying to impress your supervisor.
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Which of the following describes the main objective of good customer service?
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A. To make the customer walk away with a positive feeling.
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B. To help the customer see that someone tried, even though though the customer,s
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wants were not met.
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C. To make the customer think no one cares about the concern raised by the customer.
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D. To help the customer walk away with a neutral feeling. - answer-A. To make the
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customer walk away with a positive feeling.
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Which of the following is the definition of a customer?
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A. External paying customer.
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B. Internal customer.
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C. Non-paying external customer.
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D. Anyone with whom you interact. - answer-D. Anyone with whom you interact.
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Which of the following is NOT a common technique to use while providing good
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customer service.
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A. Acknowledge the customer's needs.
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B. Use inappropriate body language.
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C. Provide alternatives.
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D. Say thank you. - answer-B. Use inappropriate body language.
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The Joint Commission requires that risk assessments be conducted how often?
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A. Every two years.
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B. Every six months.
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C. Every year.
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D. Monthly. - answer-C. Every year.
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Which of the following is NOT a true statement?
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A. Team building encourages employee involvement in planning, problem solving, and
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decision making within the organization.
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B. Team building promotes a better understanding of decisions.
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C. Team building rarely contributes to support for ownership of decisions, processes,
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and changes.
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D. Active participation on teams can engage employees. - answer-C. Team building
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rarely contributes to support for ownership of decisions, processes, and changes.
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Which of the following is NOT an ongoing or functional work team?
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A. A project team.
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B. A natural work team.
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C. A management team.
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D. A process improvement team. - answer-A. A project team.
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What is a misdemeanor?
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A. A crime punishable by imprisonment for more than a year.
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