INFO 3130 UNCC EXAM 1 Questions AND Correct Answers
5 Basic Business Entities - ✔✔1. Suppliers
2. Customers
3. Employees
4. Invoices/payments
5. Products and services
Application Software - ✔✔____________ refers to programs
written for a specific application to perform functions
specified by end users.
Business Process - ✔✔Logically related tasks & behaviors for
accomplishing work
Capacity Planning - ✔✔From an IT perspective,
_____________ is the process of predicting when a computer
hardware system becomes saturated.
client/server computing - ✔✔A model for a computer that
splits the processing between clients and servers on a
network, assigning functions to the machine most able to
perform the task is called ____________?
, Computer Hardware - ✔✔physical equipment used for input,
processing and output
computer software - ✔✔detailed, preprogrammed
instructions that control and coordinate the computer
hardware components
Culture - ✔✔Fundamental set of assumptions, values and
ways of doing things, that have been accepted by most of its
members
Customer Intimacy - ✔✔to make sure it stocks clothes that its
costumers will order, a department store implements a new
application that analyzes spending measures spending levels
at its store, which business objectives is this information
intended to support?
Customer Relationship Management (CRM) - ✔✔managing
detailed information about individual customers and carefully
managing customer touch points to maximize customer
loyalty
5 Basic Business Entities - ✔✔1. Suppliers
2. Customers
3. Employees
4. Invoices/payments
5. Products and services
Application Software - ✔✔____________ refers to programs
written for a specific application to perform functions
specified by end users.
Business Process - ✔✔Logically related tasks & behaviors for
accomplishing work
Capacity Planning - ✔✔From an IT perspective,
_____________ is the process of predicting when a computer
hardware system becomes saturated.
client/server computing - ✔✔A model for a computer that
splits the processing between clients and servers on a
network, assigning functions to the machine most able to
perform the task is called ____________?
, Computer Hardware - ✔✔physical equipment used for input,
processing and output
computer software - ✔✔detailed, preprogrammed
instructions that control and coordinate the computer
hardware components
Culture - ✔✔Fundamental set of assumptions, values and
ways of doing things, that have been accepted by most of its
members
Customer Intimacy - ✔✔to make sure it stocks clothes that its
costumers will order, a department store implements a new
application that analyzes spending measures spending levels
at its store, which business objectives is this information
intended to support?
Customer Relationship Management (CRM) - ✔✔managing
detailed information about individual customers and carefully
managing customer touch points to maximize customer
loyalty
