GMS 200 Final Exam Study Guide | Notes, Questions & Answers | Ryerson University (TMU)

GMS 200 Final Exam Study Guide: Notes, Questions & Answers - Ryerson
University

Intellectual Capital
- CORRECT ANSWER-the collective brain power or shared knowledge of a workforce




Knowledge Workers
- CORRECT ANSWER-Workers whose intelligence is a critical asset to employers




Glass Ceiling Effect
- CORRECT ANSWER-an invisible barrier limiting career advancement of minorities




Globalization
- CORRECT ANSWER-the world interdependence of resource flows, product markets, and
business conditions




Organization
- CORRECT ANSWER-a collection of people working together to achieve a common purpose




Productivity
- CORRECT ANSWER-the quantity and quality of work performance relative to the cost of
inputs




Performance Effectiveness
- CORRECT ANSWER-An output measure of task or goal accomplishment

,Performance Efficeincy
- CORRECT ANSWER-An input measure of resource cost associated with goal
accomplishment




General Environment
- CORRECT ANSWER-composed of economic, legal-political, technological, socio-cultural, and
natural environment conditions




Sustainable Business
- CORRECT ANSWER-A business that both meets customer needs and protects the well being
of the environment




Sustainable Innovation
- CORRECT ANSWER-New products and production methods that have reduced impact on the
environment




Specific Environment
- CORRECT ANSWER-people and groups with whom the organization interacts




Stakeholders
- CORRECT ANSWER-persons, groups, and institutions directly affected by an organization




Competitive Advantage
- CORRECT ANSWER-something an organization does extremely well, a core competency that
sets it apart from competitors

which can be achieved through costs, quality, delivery, and flexibility

,Environmental Uncertainty
- CORRECT ANSWER-the lack of complete information about the environment




Organizational Effectiveness
- CORRECT ANSWER-sustainable high performance in using resources to accomplish mission
and objectives




Manager
- CORRECT ANSWER-A person in an organization who directly supports,supervises, and helps
activate the work efforts and performance of others




Top Managers
- CORRECT ANSWER-Managers responsible for performance of an organization as a whole or
for one of its larger parts




Middle Managers
- CORRECT ANSWER-Managers in charge of relatively large departments or divisions




Supervisors
- CORRECT ANSWER-Managers in charge of a small work group of non-managerial workers




Line Managers
- CORRECT ANSWER-Managers responsible for work activities that directly affect
organization's outputs

, Staff Managers
- CORRECT ANSWER-Managers that use technical expertise to advise and support the efforts
of line workers




Functional Managers
- CORRECT ANSWER-Managers responsible for a single area of activity




General Managers
- CORRECT ANSWER-managers responsible for more complex units that include many
functional areas




Management
- CORRECT ANSWER-process of planning, organizing, leading, and controlling the use of
resources to accomplish goals




Leading
- CORRECT ANSWER-The process of arousing enthusiasm and inspiring efforts to achieve
goals




Useful Information
- CORRECT ANSWER-Information that is timely, high quality, complete, relevant, and
understandable