THE BMZ ACADEMY
THE BMZ ACADEMY
053 8213
BMZ ACADEMY 061 262 1185/068 053 8213Page 1 of 17
, THE BMZ ACADEMY
Table of Contents
SECTION A (COMPULSORY) 25 MARKS ................................................................................................... 3
1.1 Efficient Supply Chain Operations: Argue whether Nandos has implemented efficient SCM
operations in their organisation and support your answer with evidence from the case study and
prescribed book. 8] ................................................................................................................................. 3
1.2 Practical SCM Strategies to improve performance: The case study mentioned challenges that
Nandos experienced. As a supply chain specialist, suggest a practical SCM strategies that Nandos
should implement to remain competitive and improve its performance, with relevant examples from
the case study. [8] ................................................................................................................................... 4
1.3 Technology and innovation The case study reveals that Nandos have implemented some
technological innovations. Evaluate the extent to which Nandos uses technology and innovation to
give it a competitive edge. [4] ................................................................................................................ 5
SECTION B (Elective) QUESTION 2 (25 MARKS) ...................................................................................... 6
2.1 Managing demand planning during the COVID-19 pandemic and beyond In the case study, it is
stated that in 2021, the UK experienced a significant shortage of Nando’s Peri Peri chicken due to
supplier staff shortages, COVID and logistics; hence, some restaurants were temporarily closed.
Discuss how Nandos should have managed demand planning during the COVID-19 pandemic and
beyond, and provide examples from the case [10] ................................................................................ 7
2.2 Nando’s Supply Chain: Illustrate using a diagram a Nandos supply chain and discuss all the flows,
parties and linkages involved. Ensure that you provide one example for all the elements presented in
the diagram. Note that no marks are awarded for a generic supply chain; the supply chains should be
related to Nandos. No marks will be allocated to Google images and the handwritten drawing of
Nando's supply chain. [15] ...................................................................................................................... 8
SECTION C (Elective) QUESTION 3 ........................................................................................................ 10
3.1 25 MARKS Write an essay discussing how Nandos has improved its supply chain performance
using the balanced scorecard by providing relevant examples from the case study. [25] .................. 10
Reference List........................................................................................................................................ 15
2|Page BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
SECTION A (COMPULSORY) 25 MARKS
Report on Nando’s Supply Chain Efficiency and Innovation
Nando’s, a renowned South African restaurant chain, has established itself as a global
brand recognised for its distinctive flame-grilled peri-peri chicken. Its success is deeply
rooted in its efficient supply chain management (SCM) practices, which have enabled the
company to maintain consistent quality and operational excellence across multiple
countries. Effective SCM requires the seamless integration of purchasing, operations,
logistics, and supplier collaboration to deliver products efficiently and sustainably (Wisner,
Tan & Leong, 2022). The Nando’s case study demonstrates how the company applies
these principles to overcome challenges associated with perishable goods and complex
international supply networks. This report critically analyses Nando’s supply chain
efficiency, practical SCM strategies to enhance performance, and the company’s use of
technology and innovation to gain a competitive advantage.
1.1 Efficient Supply Chain Operations: Argue whether Nandos has implemented
efficient SCM operations in their organisation and support your answer with
evidence from the case study and prescribed book. 8]
Nando’s has effectively implemented efficient SCM operations that align with the
principles of integration, collaboration, and quality control. The company manages its
supply chain as a “business within a business,” ensuring that procurement, logistics, and
quality control departments work cohesively to optimise processes and share critical
information. This level of functional integration exemplifies the process integration
principle of SCM, where collaboration among internal and external stakeholders
enhances performance (Hugo & Badenhorst-Weiss, 2019). Through partnerships with
chilli farmers in Mozambique, Nando’s promotes supplier development, improving both
quality and sustainability in its sourcing practices.
The brand’s dedication to quality assurance reinforces its operational efficiency. Nando’s
conducts regular inspections of suppliers’ farms and facilities to ensure food safety and
adherence to animal welfare standards. This reflects the operations management
3|Page BMZ ACADEMY 061 262 1185/068 053 8213
THE BMZ ACADEMY
053 8213
BMZ ACADEMY 061 262 1185/068 053 8213Page 1 of 17
, THE BMZ ACADEMY
Table of Contents
SECTION A (COMPULSORY) 25 MARKS ................................................................................................... 3
1.1 Efficient Supply Chain Operations: Argue whether Nandos has implemented efficient SCM
operations in their organisation and support your answer with evidence from the case study and
prescribed book. 8] ................................................................................................................................. 3
1.2 Practical SCM Strategies to improve performance: The case study mentioned challenges that
Nandos experienced. As a supply chain specialist, suggest a practical SCM strategies that Nandos
should implement to remain competitive and improve its performance, with relevant examples from
the case study. [8] ................................................................................................................................... 4
1.3 Technology and innovation The case study reveals that Nandos have implemented some
technological innovations. Evaluate the extent to which Nandos uses technology and innovation to
give it a competitive edge. [4] ................................................................................................................ 5
SECTION B (Elective) QUESTION 2 (25 MARKS) ...................................................................................... 6
2.1 Managing demand planning during the COVID-19 pandemic and beyond In the case study, it is
stated that in 2021, the UK experienced a significant shortage of Nando’s Peri Peri chicken due to
supplier staff shortages, COVID and logistics; hence, some restaurants were temporarily closed.
Discuss how Nandos should have managed demand planning during the COVID-19 pandemic and
beyond, and provide examples from the case [10] ................................................................................ 7
2.2 Nando’s Supply Chain: Illustrate using a diagram a Nandos supply chain and discuss all the flows,
parties and linkages involved. Ensure that you provide one example for all the elements presented in
the diagram. Note that no marks are awarded for a generic supply chain; the supply chains should be
related to Nandos. No marks will be allocated to Google images and the handwritten drawing of
Nando's supply chain. [15] ...................................................................................................................... 8
SECTION C (Elective) QUESTION 3 ........................................................................................................ 10
3.1 25 MARKS Write an essay discussing how Nandos has improved its supply chain performance
using the balanced scorecard by providing relevant examples from the case study. [25] .................. 10
Reference List........................................................................................................................................ 15
2|Page BMZ ACADEMY 061 262 1185/068 053 8213
, THE BMZ ACADEMY
SECTION A (COMPULSORY) 25 MARKS
Report on Nando’s Supply Chain Efficiency and Innovation
Nando’s, a renowned South African restaurant chain, has established itself as a global
brand recognised for its distinctive flame-grilled peri-peri chicken. Its success is deeply
rooted in its efficient supply chain management (SCM) practices, which have enabled the
company to maintain consistent quality and operational excellence across multiple
countries. Effective SCM requires the seamless integration of purchasing, operations,
logistics, and supplier collaboration to deliver products efficiently and sustainably (Wisner,
Tan & Leong, 2022). The Nando’s case study demonstrates how the company applies
these principles to overcome challenges associated with perishable goods and complex
international supply networks. This report critically analyses Nando’s supply chain
efficiency, practical SCM strategies to enhance performance, and the company’s use of
technology and innovation to gain a competitive advantage.
1.1 Efficient Supply Chain Operations: Argue whether Nandos has implemented
efficient SCM operations in their organisation and support your answer with
evidence from the case study and prescribed book. 8]
Nando’s has effectively implemented efficient SCM operations that align with the
principles of integration, collaboration, and quality control. The company manages its
supply chain as a “business within a business,” ensuring that procurement, logistics, and
quality control departments work cohesively to optimise processes and share critical
information. This level of functional integration exemplifies the process integration
principle of SCM, where collaboration among internal and external stakeholders
enhances performance (Hugo & Badenhorst-Weiss, 2019). Through partnerships with
chilli farmers in Mozambique, Nando’s promotes supplier development, improving both
quality and sustainability in its sourcing practices.
The brand’s dedication to quality assurance reinforces its operational efficiency. Nando’s
conducts regular inspections of suppliers’ farms and facilities to ensure food safety and
adherence to animal welfare standards. This reflects the operations management
3|Page BMZ ACADEMY 061 262 1185/068 053 8213
