,Chapter 01 - Information Systems: People, Technology, Processes, and
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Structure
True / False
y7y7 y7y7
1. A set of random or unrelated tasks performed to achieve a definite outcome is called a process.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
a. True
b. False
ANSWER: False
RATIONALE: A process is a structured set of related activities that takes input, adds
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
value, and creates an output for the customer of that process.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
FEEDBACK: Correct A process is a structured set of related activities that takes input, adds y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
y7y7 value, and y7y7
creates an output for the customer of that process.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Incorrect y 7 y 7A process is a structured set of related activities that takes input,
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
adds value, and creates an output for the customer of that process.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information Systems—A Means to Achieve Competitive Advantage y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
QUESTION TYPE: True / Falsey7y7 y7y7 y7y7
HAS VARIABLES:
y7y7 False
LEARNING OBJECTIVES: POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Diamond model to introduce new systems into the workplace.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
NATIONAL STANDARDS: United States - BUSPROG: Technology
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7
KEYWORDS: Bloom's: Remember y7y7
DATE CREATED: y7y7 11/19/2019 5:59 PM y7y7 y7y7
DATE MODIFIED: y7y7 11/27/2019 5:05 PM y7y7 y7y7
2. An information system is a set of interrelated components that work together to collect, process,
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
store, and disseminate information that lacks a feedback mechanism to monitor and control its
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
operation.
y7y7
a. True
b. False
ANSWER: False
RATIONALE: An information system is a set of interrelated components that work
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
together to collect, process, store, and disseminate information. A well-
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
designed information system includes some form of feedback mechanism to y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
monitor and control its operation. y7y7 y7y7 y7y7 y7y7 y7y7
FEEDBACK: Correct An information system is a set of interrelated components that work y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
together to
y7y7 y7y7
collect, process, store, and disseminate information. A well-designed
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
information system includes some form of feedback mechanism to
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
monitor and control its operation.
y7y7 y7y7 y7y7 y7y7 y7y7
Incorrect An information system is a set of interrelated components that
y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
work together to collect, process, store, and disseminate
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
information. A well-designed information system includes some form
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
of feedback mechanism to monitor and control its operation.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
POINTS: 1
DIFFICULTY: Easy
REFERENCES: What is an Information System
y7y7 y7y7 y7y7 y7y7
QUESTION TYPE: y7y7 True / False y7y7 y7y7
Copyright y7y7Cengage y7y7Learning. y7y7Powered y7y7by Page
Cognero. 1
,Chapter 01 - Information Systems: People, Technology, Processes, and
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
HAS VARIABLES:
Structure
y7y7 False
LEARNING OBJECTIVES:
y7y7 POIS.14e.1.1 - Identify two key management responsibilities in implementing
y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
successful information systems.
y7y7 y7y7 y7y7
Copyright y7y7Cengage y7y7Learning. y7y7Powered y7y7by Page
Cognero. 2
, Chapter 01 - Information Systems: People, Technology, Processes, and
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Structure
NATIONAL STANDARDS: United States - BUSPROG: Technology
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7
KEYWORDS: Blooms: Remember y7y7
DATE CREATED: y7y711/19/2019 5:59 PM y7y7 y7y7
DATE MODIFIED: y7y711/28/2019 7:32 AM y7y7 y7y7
3. Organizations cannot have many value chains.
y7y7 y7y7 y7y7 y7y7 y7y7
a. True
b. False
ANSWER: False
RATIONALE: The value chain is a series (or chain) of activities that an organization
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
performs to transform inputs into outputs in such a way that the value of
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
the input is increased. An organization may have many value chains, and
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
different organizations in different industries will have different value chains.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
FEEDBACK: Correct The value chain is a series (or chain) of activities that an organization y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
performs to
y7y7 y7y7
transform inputs into outputs in such a way that the value of the
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
input is increased. An organization may have many value chains,
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
and different organizations in different industries will have different
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
value chains. y7y7 y7y7
Incorrect The value chain is a series (or chain) of activities that an
y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
organization performs to transform inputs into outputs in such a
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
way that the value of the input is increased. An organization may
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
have many value chains, and different organizations in different
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
industries will have different value chains.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value Chain y7y7
QUESTION TYPE: True / False
y7y7 y7y7 y7y7
HAS VARIABLES:
y7y7 False
LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
that information systems play in an organization’s value chains.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
NATIONAL STANDARDS: United States - BUSPROG: Communication - Communication
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
KEYWORDS: Bloom's: Remember y7y7
DATE CREATED: y7y7 11/19/2019 5:59 PM y7y7 y7y7
DATE MODIFIED: y7y7 11/27/2019 5:23 PM y7y7 y7y7
4. The concept of a value chain is not significant to organizations unless they manufacture products.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
a. True
b. False
ANSWER: False
RATIONALE: In a manufacturing organization, the supply chain is a key value chain
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
whose primary processes include inbound logistics, operations, outbound
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
logistics, marketing and sales, and service. The concept of value chain is
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
also meaningful to companies that don’t manufacture products.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
FEEDBACK: Correct In a manufacturing organization, the supply chain is a key value chain y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
y7y7 whose
primary processes include inbound logistics, operations, outbound
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
logistics, marketing and sales, and service. The concept of value
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Copyright y7y7Cengage y7y7Learning. y7y7Powered y7y7by Page
Cognero. 3
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Structure
True / False
y7y7 y7y7
1. A set of random or unrelated tasks performed to achieve a definite outcome is called a process.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
a. True
b. False
ANSWER: False
RATIONALE: A process is a structured set of related activities that takes input, adds
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
value, and creates an output for the customer of that process.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
FEEDBACK: Correct A process is a structured set of related activities that takes input, adds y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
y7y7 value, and y7y7
creates an output for the customer of that process.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Incorrect y 7 y 7A process is a structured set of related activities that takes input,
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
adds value, and creates an output for the customer of that process.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Information Systems—A Means to Achieve Competitive Advantage y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
QUESTION TYPE: True / Falsey7y7 y7y7 y7y7
HAS VARIABLES:
y7y7 False
LEARNING OBJECTIVES: POIS.14e.1.2 - State three reasons why organizations employ the Leavitt’s
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Diamond model to introduce new systems into the workplace.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
NATIONAL STANDARDS: United States - BUSPROG: Technology
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7
KEYWORDS: Bloom's: Remember y7y7
DATE CREATED: y7y7 11/19/2019 5:59 PM y7y7 y7y7
DATE MODIFIED: y7y7 11/27/2019 5:05 PM y7y7 y7y7
2. An information system is a set of interrelated components that work together to collect, process,
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
store, and disseminate information that lacks a feedback mechanism to monitor and control its
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
operation.
y7y7
a. True
b. False
ANSWER: False
RATIONALE: An information system is a set of interrelated components that work
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
together to collect, process, store, and disseminate information. A well-
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
designed information system includes some form of feedback mechanism to y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
monitor and control its operation. y7y7 y7y7 y7y7 y7y7 y7y7
FEEDBACK: Correct An information system is a set of interrelated components that work y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
together to
y7y7 y7y7
collect, process, store, and disseminate information. A well-designed
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
information system includes some form of feedback mechanism to
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
monitor and control its operation.
y7y7 y7y7 y7y7 y7y7 y7y7
Incorrect An information system is a set of interrelated components that
y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
work together to collect, process, store, and disseminate
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
information. A well-designed information system includes some form
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
of feedback mechanism to monitor and control its operation.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
POINTS: 1
DIFFICULTY: Easy
REFERENCES: What is an Information System
y7y7 y7y7 y7y7 y7y7
QUESTION TYPE: y7y7 True / False y7y7 y7y7
Copyright y7y7Cengage y7y7Learning. y7y7Powered y7y7by Page
Cognero. 1
,Chapter 01 - Information Systems: People, Technology, Processes, and
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
HAS VARIABLES:
Structure
y7y7 False
LEARNING OBJECTIVES:
y7y7 POIS.14e.1.1 - Identify two key management responsibilities in implementing
y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
successful information systems.
y7y7 y7y7 y7y7
Copyright y7y7Cengage y7y7Learning. y7y7Powered y7y7by Page
Cognero. 2
, Chapter 01 - Information Systems: People, Technology, Processes, and
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Structure
NATIONAL STANDARDS: United States - BUSPROG: Technology
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7
KEYWORDS: Blooms: Remember y7y7
DATE CREATED: y7y711/19/2019 5:59 PM y7y7 y7y7
DATE MODIFIED: y7y711/28/2019 7:32 AM y7y7 y7y7
3. Organizations cannot have many value chains.
y7y7 y7y7 y7y7 y7y7 y7y7
a. True
b. False
ANSWER: False
RATIONALE: The value chain is a series (or chain) of activities that an organization
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
performs to transform inputs into outputs in such a way that the value of
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
the input is increased. An organization may have many value chains, and
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
different organizations in different industries will have different value chains.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
FEEDBACK: Correct The value chain is a series (or chain) of activities that an organization y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
performs to
y7y7 y7y7
transform inputs into outputs in such a way that the value of the
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
input is increased. An organization may have many value chains,
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
and different organizations in different industries will have different
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
value chains. y7y7 y7y7
Incorrect The value chain is a series (or chain) of activities that an
y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
organization performs to transform inputs into outputs in such a
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
way that the value of the input is increased. An organization may
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
have many value chains, and different organizations in different
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
industries will have different value chains.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Value Chain y7y7
QUESTION TYPE: True / False
y7y7 y7y7 y7y7
HAS VARIABLES:
y7y7 False
LEARNING OBJECTIVES: POIS.14e.1.4 - Discuss the traditional and contemporary view of the role
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
that information systems play in an organization’s value chains.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
NATIONAL STANDARDS: United States - BUSPROG: Communication - Communication
y7y7 y 7 y 7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
KEYWORDS: Bloom's: Remember y7y7
DATE CREATED: y7y7 11/19/2019 5:59 PM y7y7 y7y7
DATE MODIFIED: y7y7 11/27/2019 5:23 PM y7y7 y7y7
4. The concept of a value chain is not significant to organizations unless they manufacture products.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
a. True
b. False
ANSWER: False
RATIONALE: In a manufacturing organization, the supply chain is a key value chain
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
whose primary processes include inbound logistics, operations, outbound
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
logistics, marketing and sales, and service. The concept of value chain is
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
also meaningful to companies that don’t manufacture products.
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
FEEDBACK: Correct In a manufacturing organization, the supply chain is a key value chain y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
y7y7 whose
primary processes include inbound logistics, operations, outbound
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
logistics, marketing and sales, and service. The concept of value
y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7 y7y7
Copyright y7y7Cengage y7y7Learning. y7y7Powered y7y7by Page
Cognero. 3
