HFT2220 Exam 1 Questions And Answers

Ch.4 Job analysis and design - ANS f.Career ladders vs. career lattices? - ANS Career ladders are movement from one position in the organization to another, such as a career path. You move up in the organizational chart through promotions due to management expertise. Career lattice is moving across the organization to different areas. g.How to determine staffing patterns? - ANS d.Heisenberg effect and Hawthorne effect - ANS Heisenberg effect: The tendency of people to subconsciously give answers they think the interviewer wants to hear. A way around this effect is to interview multiple employees. Hawthorne effect: The name came from a study conducted at the Western Electric Company's Hawthorne Works in the Chicago area. The effect is that if employees knew that they were being observed, then they would perform at higher levels. e.Demonstrate differentparts ofa job description (e.g. identification, general summary, functions and duties, specification, etc). - ANS c. Describe the various job analysis techniquesand their characteristics(e.g. interviews, observations, questionnaires, etc). - ANS Understand the various job design features (e.g. job enlargement, job enrichment, job rotation, taskidentity, task variety, autonomy, etc). - ANS Difference between jog analysis and job description. - ANS Chapter 2. Laws affecting selection - ANS p.Disparate treatment vs. disparate impact theories - ANS o.Explain the Polygraph Protection Act - ANS n.Analyze mini-cases and state whether they would be legal or illegal (note when analyzing mini cases use your knowledge of labor law and not necessarily a particular's company's policy and / or your opinion on the issue -this is important too, but cases will only ask one thing: is it legal or not? ) - ANS l.What is preponderance of evidence? - ANS m.When can an employer refuse to hire a disabled individual? - ANS j.What is retaliation? - ANS k.What protections are afforded under the Equal Pay Act? What qualifications/factors can justify a legal pay difference? - ANS h.What is considered a disability under the ADA? - ANS i.What protections are given to disabled individuals under ADA? What should employers do according to ADA? - ANS f.What is business necessity and when can it be used? List some examples. - ANS g.What protections are given to women under the PDA? - ANS d.Who enforces the EEO? - ANS e.What is a BFOQ and when can it be used? List some examples. - ANS c.Understand the concept of preemption of federal law - ANS b.Who is protected under the EEO(differentiatebetween federal law and state law)? - ANS a.What/who is a protected class? - ANS Chapter 5. Selecting employees - ANS g.Devil's horn effectand halo effect - ANS f.Among the various tests, what is the most accurate predictor for work performance? - ANS d.Understand what questions are legal and illegal during an interview process - ANS e. When can an employer perform different types of tests andcheck(e.g., background check, credit card history check)? - ANS c.How to measure recruitment efforts? - ANS b.Understand the various interview styles and techniques (i.e. structured, panel, behavioral,situational, etc.) - ANS a.Identify the various biases interviewscan be exposed to - ANS You did well. However, your response to case 2 and 5 is just ok but not good enough because you could have analyzed the situation better based on the information provided to you (the questions). Also, your response to case 1 and 4 is not correct. Please see below: Case 1: The tasks are essential functions of the job. Please also note: the ADA does not require you to hire a "shadow employee" to help employees perform essential functions of their job. Case 2: The possibility of future injury is not enough to prevent hiring applicants unless the applicants represent a threat to the safety of others, and Mary does not. In addition, this company cannot require applicants to list disabilities on applications. Case 4: Language in advertising should avoid such terms as "able-bodied." Instead, specific responsibilities could be included; for example, "working long periods of time." This language could represent a bona fide - ANS One difference between the Hawthorne Effect and the Heisenberg Effect is that the Heisenberg Effect occurs during data collection during face-to-face interviews. - ANS True