HFT 2220 - Chapter 1 Questions And Answers

Economy Hotels - ANS Lodging facilities that provide rooms with few additional facilities Full Service Hotels - ANS Lodging facilities with food and beverage outlets, room service, and bell staff in addition to upgraded rooms Full Service Restaurant - ANS Food and beverage operations that have servers who take care of customers from seating through check settlement. Hospitality Industry - ANS According to the U.S. government, businesses that serve the needs of individuals outside the home by providing lodging, foodservice, and recreation Human Capital - ANS the collective knowledge, skills, and abilities of an organization's employees. Limited Service Hotels - ANS Lodging facilities with quality rooms and few additional facilities (typically catering to business travelers). Limited Service Restaurants - ANS Foodservice operations that involve the customer in some part of service, such as cafeterias. Lodging Industry - ANS Businesses that provide a place to sleep and access to bath facilities Luxury Hotels - ANS Lodging facilities with upscale rooms, food and beverage outlets, room service, concessions, concierge services, bell staff, and valet Outsourcing - ANS Contracting with another company to provide staff or services. Quick service restaurants - ANS Foodservice operations where the customer is responsible for placing an order, paying at a cash register, and taking the meal to a table or to eat out. Service Profit Relationship - ANS The positive effect of organizational effectiveness on employee satisfaction that leads to improved service and customer satisfaction, which increase profit and loyalty. Strategic Human Resource Management - ANS the process of taking a long term approach to human resource management by identifying the requirements for and contributions of human resources in achieving major long-term business objectives