HFT 2220 Hosp HR Questions And Answers

A flex style of management means - ANS adjusting decisions and actions to the needs of the situation Human skills needed by a manager include - ANS sensitivity to workers' personal needs. An approach to management that blends standardization, concern with people, and participative techniques is called - ANS humanistic management A poor work climate can cause - ANS low productivity and fewer customers When an employee has much commitment but little competence to do a job, the best leadership style, according to situational leadership theories, is - ANS directing A fear-and-punishment leadership style - ANS works well with people who expect it, breeds resentment, low morale, and personnel problems & causes adversary relationships to develop Over ________% of the hospitality industry employees are women. - ANS 50 A transformational leader - ANS motivates through rewards A transactional leader - ANS motivates through appealing to the workers self- interest (rewards). According to the theory of Situational Leadership the types of behaviors are - ANS directed and supportive Long-range planning to set corporate goals and develop strategies for achieving them is called - ANS strategic planning If a situation occurs every day, and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is: - ANS management by exception Strategic planning: - ANS is long-range planning to set organizational goals, objectives, and policies to determine strategies, tactics, and programs for achieving them Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively before they are allowed to work on their own. While at work Mark only watches to be sure everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected event occurs, Mark takes action. Make is managing by: - ANS exception Which of the following is not one of the steps involved in making a good plan? - ANS Determine and evaluate any variables involved. An alternative plan for use in case the original plan does not work out is known as a(n): - ANS contingency plan Which of the following is true about planning and decision making?: - ANS Planning is a special form of decision making, Planning is making decisions about future courses of actions, The steps in making a good plan resemble those in making a good decision. Which is true about levels of planning? - ANS Top management planners in a large organization make long-range strategic plans. The first essential for dealing with resistance to change is a climate of and - ANS open communication/trust The planning process includes all for the following except: - ANS Collect future data relevant to forecasting the future Which of the following is the first step in creating a diversity and inclusion program? - ANS Develop a mission statement that includes diversity and inclusion Culture is defined as: - ANS our values & lifestyle The Pregnancy Discrimination Act of 1978 makes it unlawful to: - ANS discriminate against a woman on the basis of pregnancy, childbirth, or related medical conditions, to fire a woman for being temporarily unable to work on the basis of being pregnant or for childbirth or related medical conditions, & refuse to hire a woman because she is pregnant and already has a child. Pre-employment tests must be: - ANS Valid & given to all applicants (if given at all) and give consistent results. Almost one in four Americans has African, Asian, Hispanic, or Native American ancestry. It is estimated that by 2050, the number will be - ANS one in two According to the NRA, what fraction of supervisors in the foodservice industry are women? - ANS 2/3 When managing diversity issues positively, you should: - ANS treat all of your employees equitably but not uniformly, have consistency by applying the same set of goals and values to each situation, & foster a climate of mutual respect. Discrimination in the workplace can be thought of as: - ANS making employment decisions based on factors that have nothing to do with a person's ability to do the job. Inclusion in the workplace means: - ANS to include everyone, regardless of gender, marital status, race, national origin, religion, age, disability, sexual orientation, weight, or physical appearance. When facing charges of discrimination, ________ bear(s) the burden of proving that all questions on application forms or in oral interviews are not used in making hiring and placement decisions in a discriminatory manner prohibited by law. - ANS the employer The labor market refers to - ANS the jobs available and the people looking for work. One disadvantage of patterned interviews is that they: - ANS discourage customized discussion The top recruiting method is: - ANS in-house referral Direct recruiting refers to: - ANS going to where job seekers are. Which of the following measures intelligence? - ANS cognitive ability test The over-65 group is growing and will increase to ______ of the population in 2030. - ANS 20% Which of the following tests would be most likely used by a hospitality enterprise for a non-management job?: - ANS medical examinations and skills tests If the job you need to fill is anything above the lowest level in terms of pay, interesting work, and decent hours, where is the first place you should look? - ANS inside your own operation Demographics include all of the following except: - ANS educational institution All of the following are true regarding scheduling except: - ANS Employees should be allowed to decide which days they want to work. All but which of the following responses will probably cause an employee to stop talking to the boss? - ANS at the appropriate times, say "ok" and "yes" Most people can talk at the rate of ___ words a minute and think at the rate of ___ words a minute - ANS 100- 125, 500