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Telefoon algemene informatie Samenvatting

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09-01-2018

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2017/2018

In deze samenvatting: - Taken van DA achter de telefoon - Waar moet je op letten bij het uitvragen van klachten - Open en gesloten vragen - Do’s en Don’ts aan de telefoon - Stappenplan van het opnemen van de telefoon tot de afsluiting

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Institution: ROC van Twente
Study: Doktersassistente
Course: Beroepsspecifiek

All documents for this subject (17)

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Uploaded on: January 9, 2018
Number of pages: 3
Written in: 2017/2018
Type: Summary

Subjects

telefoon
open
gesloten
vragen
uitvragen
tct
open vragen
gesloten vragen
soorten vragen
inleven

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Telefoon algemeen Samenvatting
In deze samenvatting:
- Taken van DA achter de telefoon
- Waar moet je op letten bij het uitvragen van klachten
- Open en gesloten vragen
- Do’s en Don’ts aan de telefoon
- Stappenplan van het opnemen van de telefoon tot de afsluiting

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Samenvattingen voor onderwijsassistenten en doktersassistenten

Hoi! ik ben een tweedejaars onderwijsassistente en hiervoor heb ik de opleiding doktersassistente gedaan. Ik maak altijd samenvattingen voor mijzelf en deel ze sinds kort ook op Stuvia om anderen te helpen.

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Telefoon algemene informatie Samenvatting

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Why students choose Stuvia

Created by fellow students, verified by reviews

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Frequently asked questions

What do I get when I buy this document?

Satisfaction guarantee: how does it work?

Who am I buying these notes from?

Will I be stuck with a subscription?

Can Stuvia be trusted?