Exam with Questions & Verified Answers,
Quiz_________________?
$100 insurance is included for all products except: -
Answer☑️
First Class Mail
Quiz_________________?
A ____ must be available on all mail for the address, postage (permit imprint, postage
stamp, or meter stamp), postmarks, and postal endorsements. -
Answer☑️
Clear space
Quiz_________________?
A bi-weekly publication designed to streamline communications between HQ and the retail
unit is the: -
Answer☑️
Retail Digest
Quiz_________________?
A change of address is valid for: -
Answer☑️
18 months
1
, Quiz_________________?
A customer needs an item to arrive "as soon as possible," what is the best service for them?
-
Answer☑️
Priority Mail Express (PME)
Quiz_________________?
A customer states: "Delivery in the next few days would be fine." What is the best service
for them? -
Answer☑️
Priority Mail Express (PME) or Priority Mail (PM)
Quiz_________________?
A customer states: "I am not in a hurry, just give me the cheapest rate." What is the best
service for them? -
Answer☑️
Ground Advantage (GA)
Quiz_________________?
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific
area. The SSA may offer the service: -
Answer☑️
Every Door Direct Mail (EDDM)
Quiz_________________?
A letter that is square instead of rectangular is considered: -
Answer☑️
Non-machinable
2
, Quiz_________________?
A machinable parcel cannot weigh more than: -
Answer☑️
25 pounds
Quiz_________________?
A parcel that weighs more than 70lbs is: -
Answer☑️
Non-mailable
Quiz_________________?
A priority Mail Express (PME) customer is entitled to a refund if the item was: -
Answer☑️
Delivered to the recipient late
Quiz_________________?
A single Postal Service international money order can never exceed: -
Answer☑️
$700
Quiz_________________?
A unit where each SSA is assigned stamp stock and is accountable for any losses is called: -
Answer☑️
Individual accountability
Quiz_________________?
A violation of the security and sanctity of the mail is: -
Answer☑️
3
, Failing to deliver the mail
Quiz_________________?
According to Publication 28: Postal Addressing Standards - In Puerto Rico, URB is used for
what purpose? -
Answer☑️
Urban area to locate street
Quiz_________________?
Advance deposits must be remitted before: -
Answer☑️
Excessive cash builds up in the SSA's till
Quiz_________________?
All postal products and services can be purchased by credit card except: -
Answer☑️
Money orders
Quiz_________________?
An active listening technique used to create a successful transaction is called: -
Answer☑️
Clarifying
Quiz_________________?
An optional, free daily preview of mail pieces to be delivered is called: -
Answer☑️
Informed Delivery
Quiz_________________?
4
Quiz_________________?
$100 insurance is included for all products except: -
Answer☑️
First Class Mail
Quiz_________________?
A ____ must be available on all mail for the address, postage (permit imprint, postage
stamp, or meter stamp), postmarks, and postal endorsements. -
Answer☑️
Clear space
Quiz_________________?
A bi-weekly publication designed to streamline communications between HQ and the retail
unit is the: -
Answer☑️
Retail Digest
Quiz_________________?
A change of address is valid for: -
Answer☑️
18 months
1
, Quiz_________________?
A customer needs an item to arrive "as soon as possible," what is the best service for them?
-
Answer☑️
Priority Mail Express (PME)
Quiz_________________?
A customer states: "Delivery in the next few days would be fine." What is the best service
for them? -
Answer☑️
Priority Mail Express (PME) or Priority Mail (PM)
Quiz_________________?
A customer states: "I am not in a hurry, just give me the cheapest rate." What is the best
service for them? -
Answer☑️
Ground Advantage (GA)
Quiz_________________?
A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific
area. The SSA may offer the service: -
Answer☑️
Every Door Direct Mail (EDDM)
Quiz_________________?
A letter that is square instead of rectangular is considered: -
Answer☑️
Non-machinable
2
, Quiz_________________?
A machinable parcel cannot weigh more than: -
Answer☑️
25 pounds
Quiz_________________?
A parcel that weighs more than 70lbs is: -
Answer☑️
Non-mailable
Quiz_________________?
A priority Mail Express (PME) customer is entitled to a refund if the item was: -
Answer☑️
Delivered to the recipient late
Quiz_________________?
A single Postal Service international money order can never exceed: -
Answer☑️
$700
Quiz_________________?
A unit where each SSA is assigned stamp stock and is accountable for any losses is called: -
Answer☑️
Individual accountability
Quiz_________________?
A violation of the security and sanctity of the mail is: -
Answer☑️
3
, Failing to deliver the mail
Quiz_________________?
According to Publication 28: Postal Addressing Standards - In Puerto Rico, URB is used for
what purpose? -
Answer☑️
Urban area to locate street
Quiz_________________?
Advance deposits must be remitted before: -
Answer☑️
Excessive cash builds up in the SSA's till
Quiz_________________?
All postal products and services can be purchased by credit card except: -
Answer☑️
Money orders
Quiz_________________?
An active listening technique used to create a successful transaction is called: -
Answer☑️
Clarifying
Quiz_________________?
An optional, free daily preview of mail pieces to be delivered is called: -
Answer☑️
Informed Delivery
Quiz_________________?
4
