MQM 227 Exam 2 MCQ Questions and Answers 100%
Correct
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had the same general message about what it took to achieve outstanding
quality. Which of the following was not part of that message?
a. Quality is free
b. Leadership from senior management
c. Customer focus
d. Total involvement of the workforce
e. Continuous improvement —Answer: a. Quality is free
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had the same general message about what it took to achieve outstanding
quality. Which of the following was part of that message?
a. Fourteen steps for quality management
b. Quality is free
c. Customer focus
d. Zero defects
e. Six Sigma —Answer: c. Customer Focus
A flowchart as part of a Six-Sigma quality improvement process might be found in which
DMAIC category?
a. Define
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,b. Measure
c. Analyze
d. Improve
e. Control —Answer: a. Define
A fishbone diagram as part of a Six-Sigma quality improvement process might be found in
which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control —Answer: c. Analyze
An opportunity flow diagram as part of a Six-Sigma quality improvement process might be
found in which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control —Answer: d. Improve
Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
a. Leadership
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, b. Pareto charts
c. Management by fact
d. Continuous improvement
e. Kaizen —Answer: b. Pareto charts
The Malcolm Baldrige Award selection process helps improve quality and productivity by
which of the following means?
a. Stimulating foreign-based suppliers of American companies to improve quality
b. Reporting quality levels among American firms
c. Identifying American firms with the most difficult quality problems
d. Providing feedback to applicants by the examiners
e. Helping Baldrige award winners increase their sales —Answer: d. Providing feedback to
applicants by the examiners
The Malcolm Baldrige National Quality Award is given to organizations that have done which
of the following?
a. Instituted a Six-Sigma approach to total quality control.
b. Demonstrated a high level of product quality.
c. Demonstrated outstanding quality in their products and processes.
d. Have a world-class quality control function.
e. Most significantly improved their product quality levels. —Answer: c. Demonstrated
outstanding quality in their products and processes.
The dimension of design quality that concerns the sensory characteristics of the product is
which of the following?
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Correct
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had the same general message about what it took to achieve outstanding
quality. Which of the following was not part of that message?
a. Quality is free
b. Leadership from senior management
c. Customer focus
d. Total involvement of the workforce
e. Continuous improvement —Answer: a. Quality is free
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and
Joseph M. Juran, had the same general message about what it took to achieve outstanding
quality. Which of the following was part of that message?
a. Fourteen steps for quality management
b. Quality is free
c. Customer focus
d. Zero defects
e. Six Sigma —Answer: c. Customer Focus
A flowchart as part of a Six-Sigma quality improvement process might be found in which
DMAIC category?
a. Define
© 2025 All rights reserved
,b. Measure
c. Analyze
d. Improve
e. Control —Answer: a. Define
A fishbone diagram as part of a Six-Sigma quality improvement process might be found in
which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control —Answer: c. Analyze
An opportunity flow diagram as part of a Six-Sigma quality improvement process might be
found in which DMAIC category?
a. Define
b. Measure
c. Analyze
d. Improve
e. Control —Answer: d. Improve
Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
a. Leadership
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, b. Pareto charts
c. Management by fact
d. Continuous improvement
e. Kaizen —Answer: b. Pareto charts
The Malcolm Baldrige Award selection process helps improve quality and productivity by
which of the following means?
a. Stimulating foreign-based suppliers of American companies to improve quality
b. Reporting quality levels among American firms
c. Identifying American firms with the most difficult quality problems
d. Providing feedback to applicants by the examiners
e. Helping Baldrige award winners increase their sales —Answer: d. Providing feedback to
applicants by the examiners
The Malcolm Baldrige National Quality Award is given to organizations that have done which
of the following?
a. Instituted a Six-Sigma approach to total quality control.
b. Demonstrated a high level of product quality.
c. Demonstrated outstanding quality in their products and processes.
d. Have a world-class quality control function.
e. Most significantly improved their product quality levels. —Answer: c. Demonstrated
outstanding quality in their products and processes.
The dimension of design quality that concerns the sensory characteristics of the product is
which of the following?
© 2025 All rights reserved
