MQM 227 Test #1 Questions and Answers 100% Correct
8. Quality Function Deployment:
A. Links customer requirements to technical specifications
B. Eliminates customer attributes
C. Depends only on engineering characteristics
D. Assumes that interactions between engineering characteristics are unimportant —Answer:
A. Links customer requirements to technical specifications
1. Why is operations management a more encompassing term than production management?
A. Operations management is concerned with multiple products and services
B. Operations management refers to service as well as manufacturing organizations
C. Operations management is broader including the financing and marketing functions
D. Operations management makes use of the tools of quantitative analysis and computer
systems —Answer: B. Operations management refers to service as well as manufacturing
organizations
2. Which of the following functions is responsible for the actual movement of goods and/or
services across organizations?
A. Logistics
B. Operations
C. Purchasing
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,D. None of these —Answer: A. Logistics
4. The four decision areas in operations management are:
A. Planning, technology, inventory, and control
B. Process, quality, capacity, and inventory
C. Process, quality, technology, and capacity
D. None of these —Answer: B. Process, quality, capacity, and inventory
5. A productive systems approach:
A. Views operations as a separate organizational function
B. Must provide feedback information for control of process inputs and technology
C. Is of limited use in service organizations
D. Disregards human and social concerns —Answer: B. Must provide feedback information for
control of process inputs and technology
6. Capacity decisions:
A. Include staffing and scheduling
B. Include inventory control
C. Include defining product specifications
D. None of these —Answer: A. Include staffing and scheduling
7. Inventory decisions involve:
A. Determining what to order, how much to order, and when to order
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, B. Tracking the flow of materials
C. Managing the finished goods inventories
D. All of these —Answer: D. All of these
8. The contemporary operations themes signify that:
A. More emphasis should be placed on manufacturing than on service industries
B. Every operation should be externally directed to meet the customers' requirements
C. Operations decisions should precede decisions in other functions in an organization
D. To be competitive, strategies for operations should exclude broader supply chain issues —
Answer: B. Every operation should be externally directed to meet the customers' requirements
9. The essence of operations management can be described by:
A. Process, capacity, and people
B. Decisions, function, and process
C. Planning, control, and organization
D. Integrated planning and control —Answer: B. Decisions, function, and process
10. Which of the following is not a contemporary theme in operations?
A. Globalization of Operations
B. Lean Operations
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8. Quality Function Deployment:
A. Links customer requirements to technical specifications
B. Eliminates customer attributes
C. Depends only on engineering characteristics
D. Assumes that interactions between engineering characteristics are unimportant —Answer:
A. Links customer requirements to technical specifications
1. Why is operations management a more encompassing term than production management?
A. Operations management is concerned with multiple products and services
B. Operations management refers to service as well as manufacturing organizations
C. Operations management is broader including the financing and marketing functions
D. Operations management makes use of the tools of quantitative analysis and computer
systems —Answer: B. Operations management refers to service as well as manufacturing
organizations
2. Which of the following functions is responsible for the actual movement of goods and/or
services across organizations?
A. Logistics
B. Operations
C. Purchasing
© 2025 All rights reserved
,D. None of these —Answer: A. Logistics
4. The four decision areas in operations management are:
A. Planning, technology, inventory, and control
B. Process, quality, capacity, and inventory
C. Process, quality, technology, and capacity
D. None of these —Answer: B. Process, quality, capacity, and inventory
5. A productive systems approach:
A. Views operations as a separate organizational function
B. Must provide feedback information for control of process inputs and technology
C. Is of limited use in service organizations
D. Disregards human and social concerns —Answer: B. Must provide feedback information for
control of process inputs and technology
6. Capacity decisions:
A. Include staffing and scheduling
B. Include inventory control
C. Include defining product specifications
D. None of these —Answer: A. Include staffing and scheduling
7. Inventory decisions involve:
A. Determining what to order, how much to order, and when to order
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, B. Tracking the flow of materials
C. Managing the finished goods inventories
D. All of these —Answer: D. All of these
8. The contemporary operations themes signify that:
A. More emphasis should be placed on manufacturing than on service industries
B. Every operation should be externally directed to meet the customers' requirements
C. Operations decisions should precede decisions in other functions in an organization
D. To be competitive, strategies for operations should exclude broader supply chain issues —
Answer: B. Every operation should be externally directed to meet the customers' requirements
9. The essence of operations management can be described by:
A. Process, capacity, and people
B. Decisions, function, and process
C. Planning, control, and organization
D. Integrated planning and control —Answer: B. Decisions, function, and process
10. Which of the following is not a contemporary theme in operations?
A. Globalization of Operations
B. Lean Operations
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