MQM 227 Exam Questions with Answers (100% Correct
Answers)
What is a business metric?
a. A business metric is the purposeful conversion of conventional English units of measurement
to the metric system.
b. A business metric is an output device used to monitor worker performance to a set of work
standards.
c. A business metric is an important measurement used by a firm to monitor their success.
Different firms within the same industry will use the same business metrics.
d. A business metric is an important measurement used by a firm to monitor their success.
Different firms within the same industry may not necessarily use the same business metrics. —
Answer: A business metric is an important measurement used by a firm to monitor their
success. Different firms within the same industry may not necessarily use the same business
metrics.
Which of the following statements is incorrect?
a. A process can be "out of control" if its variability with respect to the specification limits allows
it to move sporadically within the specification limits.
b. Process capability refers to the ability to consistently produce parts that meet specification
requirements (even though variability exists between parts).
c. Being "in control" simply means that you are making parts in a consistent manner.
d. A process can be "in control"/and still making defective products if the machine is
consistently producing parts but is unable to produce these parts to specification limits. —
Answer: Process capability refers to the ability to consistently produce parts that meet
specification requirements (even though variability exists between parts).
Which of the following statements is incorrect?
a. Value stream mapping is essentially a process flowchart of the value stream.
b. The value stream identifies all the processing steps and tasks undertaken to complete a
product or deliver a service from beginning to end.
c. A typical value stream can include both value-added and non-value-added processing steps
and tasks.
d. The goal in studying the value stream is to eliminate the non-value-adding processing steps.
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, e. Value is not what the customer says but what the company says. —Answer: Value is not
what the customer says but what the company says.
Which of the following statements is incorrect?
a. When a sample falls outside the control limits, we have an indication that some assignable
cause is present.
b. Control limits specify extreme permissible part variations and should be determined by part
application.
c. In nearly all cases, the specification limits should not be on a control chart.
d. Control limits may be considered warning or action limits and serve to enable us to detect a
shift in process so that corrective action may be taken before the process starts making products
that exceed maximum specification limits. —Answer: Control limits specify extreme
permissible part variations and should be determined by part application
???Which of the following statements is incorrect?
a. Prevention/Failure/Appraisal costs are an investment in the discovery, incorporation, and
maintenance of defect prevention disciplines for all operations affecting the quality of product
or service.
b. Prevention/Failure/Appraisal costs include the costs of inspections, audits, field failure
reports, equipment calibration, and associated supplies and materials.
c. Prevention/Failure/Appraisal costs are costs associated with measuring, evaluating, or
auditing products or services to assure conformance to quality standards and performance
requirements.
d. Prevention/Failure/Appraisal costs are the costs resulting from products or services not
conforming/conforming to customer needs.
e. A minimum quality measurement system should include appraisal results from all/a few key
areas. —Answer: ...
One of Deming's Deadly Diseases, some companies look to increase quarterly dividends. How
does this practice tend to undermine quality and productivity?
a. This practice tends to undermine quality while enhancing long-term productivity by
emphasizing cautious spending on all production items.
b. This practice tends to undermine both quality and productivity by emphasizing short-term
savings instead of focusing on longer-term investments that will ultimately benefit quality and
productivity.
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Answers)
What is a business metric?
a. A business metric is the purposeful conversion of conventional English units of measurement
to the metric system.
b. A business metric is an output device used to monitor worker performance to a set of work
standards.
c. A business metric is an important measurement used by a firm to monitor their success.
Different firms within the same industry will use the same business metrics.
d. A business metric is an important measurement used by a firm to monitor their success.
Different firms within the same industry may not necessarily use the same business metrics. —
Answer: A business metric is an important measurement used by a firm to monitor their
success. Different firms within the same industry may not necessarily use the same business
metrics.
Which of the following statements is incorrect?
a. A process can be "out of control" if its variability with respect to the specification limits allows
it to move sporadically within the specification limits.
b. Process capability refers to the ability to consistently produce parts that meet specification
requirements (even though variability exists between parts).
c. Being "in control" simply means that you are making parts in a consistent manner.
d. A process can be "in control"/and still making defective products if the machine is
consistently producing parts but is unable to produce these parts to specification limits. —
Answer: Process capability refers to the ability to consistently produce parts that meet
specification requirements (even though variability exists between parts).
Which of the following statements is incorrect?
a. Value stream mapping is essentially a process flowchart of the value stream.
b. The value stream identifies all the processing steps and tasks undertaken to complete a
product or deliver a service from beginning to end.
c. A typical value stream can include both value-added and non-value-added processing steps
and tasks.
d. The goal in studying the value stream is to eliminate the non-value-adding processing steps.
© 2025 All rights reserved
, e. Value is not what the customer says but what the company says. —Answer: Value is not
what the customer says but what the company says.
Which of the following statements is incorrect?
a. When a sample falls outside the control limits, we have an indication that some assignable
cause is present.
b. Control limits specify extreme permissible part variations and should be determined by part
application.
c. In nearly all cases, the specification limits should not be on a control chart.
d. Control limits may be considered warning or action limits and serve to enable us to detect a
shift in process so that corrective action may be taken before the process starts making products
that exceed maximum specification limits. —Answer: Control limits specify extreme
permissible part variations and should be determined by part application
???Which of the following statements is incorrect?
a. Prevention/Failure/Appraisal costs are an investment in the discovery, incorporation, and
maintenance of defect prevention disciplines for all operations affecting the quality of product
or service.
b. Prevention/Failure/Appraisal costs include the costs of inspections, audits, field failure
reports, equipment calibration, and associated supplies and materials.
c. Prevention/Failure/Appraisal costs are costs associated with measuring, evaluating, or
auditing products or services to assure conformance to quality standards and performance
requirements.
d. Prevention/Failure/Appraisal costs are the costs resulting from products or services not
conforming/conforming to customer needs.
e. A minimum quality measurement system should include appraisal results from all/a few key
areas. —Answer: ...
One of Deming's Deadly Diseases, some companies look to increase quarterly dividends. How
does this practice tend to undermine quality and productivity?
a. This practice tends to undermine quality while enhancing long-term productivity by
emphasizing cautious spending on all production items.
b. This practice tends to undermine both quality and productivity by emphasizing short-term
savings instead of focusing on longer-term investments that will ultimately benefit quality and
productivity.
© 2025 All rights reserved
