MQM 227 Exam Questions and Answers 100% Correct
Process, quality, capacity, and iventory —Answer: 4 decision areas in operations management
Cost, quality, delivery, flexibility —Answer: 4 operations strategic objectives
lean —Answer: reducing waste
inputs into desired finished goods or services —Answer: Operations management focuses on
transformation process that converts ______ into ________
The supply chain —Answer: the network of manufacturing and service operations that supply
each other from raw materials through manufacturing to the ultimate customer
Marketing engineering operations follow each other —Answer: Sequential approach
Concurrent engineering —Answer: when marketing engineering and operations
simultaneously, develop a product
must provide feedback info for control of process inputs and technology —Answer: A
productive process approach:
include staffing and scheduling —Answer: capacity
distinctive competence —Answer: something an organization does better than another
market pull —Answer: the market is the primary basis for determining the products
technology push —Answer: make whatever product they can that technology will allow
interfunctional view —Answer: combination of technology push and market pull techniques
missions, objectives, distinctive competence, and strategic decisions —Answer: 4 elements that
form the heart of operations
price —Answer: product imitator order winner:
flexibility —Answer: product innovator order winner:
flexibility, delivery, quality —Answer: product imitator order qualifiers:
delivery, price, and quality —Answer: product innovator order qualifiers:
economies of scale —Answer: efficiencies gained through high volume standardized products
with few options
quality function deployment —Answer: linking customer wants to technical specifications
interfunctional —Answer: concept that a product should not only fit the market needs but have
a tech advantage
© 2025 All rights reserved
Process, quality, capacity, and iventory —Answer: 4 decision areas in operations management
Cost, quality, delivery, flexibility —Answer: 4 operations strategic objectives
lean —Answer: reducing waste
inputs into desired finished goods or services —Answer: Operations management focuses on
transformation process that converts ______ into ________
The supply chain —Answer: the network of manufacturing and service operations that supply
each other from raw materials through manufacturing to the ultimate customer
Marketing engineering operations follow each other —Answer: Sequential approach
Concurrent engineering —Answer: when marketing engineering and operations
simultaneously, develop a product
must provide feedback info for control of process inputs and technology —Answer: A
productive process approach:
include staffing and scheduling —Answer: capacity
distinctive competence —Answer: something an organization does better than another
market pull —Answer: the market is the primary basis for determining the products
technology push —Answer: make whatever product they can that technology will allow
interfunctional view —Answer: combination of technology push and market pull techniques
missions, objectives, distinctive competence, and strategic decisions —Answer: 4 elements that
form the heart of operations
price —Answer: product imitator order winner:
flexibility —Answer: product innovator order winner:
flexibility, delivery, quality —Answer: product imitator order qualifiers:
delivery, price, and quality —Answer: product innovator order qualifiers:
economies of scale —Answer: efficiencies gained through high volume standardized products
with few options
quality function deployment —Answer: linking customer wants to technical specifications
interfunctional —Answer: concept that a product should not only fit the market needs but have
a tech advantage
© 2025 All rights reserved
