MQM 227 EXAM 3 Questions and Answers 100% Correct
1. Which of the following items is not a key consideration in making a process selection
decision?
a. Consider the availability and cost of labor
b. Consider market conditions.
c. Consider capital requirements.
d. Consider the state of technology for product not process
e. In a plant-within-a-plant configuration, the plant is divided into sub-plants specializing in
making certain types of products in order to increase throughput and customer responsiveness
—Answer: d. Consider the state of technology for product not process
=Consider the state of technology for both process and product
2. Which of the following statements is incorrect?
a. In Quality Function Deployment, the customer attributes are converted to Engineering
characteristics (ECs) that are measurable and specific.
b. DFM is also known as the "House of Quality."
c. Modular design makes it possible to have relatively high product variety and low component
variety.
d. In QFD, the relative performance of competitors is evaluated in order to determine how the
company's product performs as compared to its competitors.
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,e. Usefulness is described in terms such as product features, performance, and reliability. —
Answer: b. DFM is also known as the "House of Quality."
3. Which of the following statements is incorrect?
a. Attaining a competitive advantage via the operations side of the business often involves the
development of patented or proprietary technology or equipment.
b. An effective supply chain strategy should be aimed at achieving a sustainable competitive
advantage for only the final customer in the supply chain.
c. Sustainability refers to minimizing or eliminating the environmental impact of operations
d. Attaining a competitive advantage via the operations side of the business often involves
having the ability to serve a new market before competitors. —Answer: b. An effective supply
chain strategy should be aimed at achieving a sustainable competitive advantage for only the
final customer in the supply chain.
=An effective supply chain strategy should be aimed at achieving a sustainable competitive
advantage for the entire supply chain.
4. Which of the following statements is incorrect?
a. The process design phase should occur simultaneously with product design.
b. Simultaneous process and product design will help minimize product introduction lead
times.
c. In the pilot production and testing phase, prototypes need to be built in order to evaluate.
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, d. Simultaneous process and product design may be more problematic because the design may
be incompatible with the manufacturing equipment. —Answer: d. Simultaneous process and
product design may be more problematic because the design may be incompatible with the
manufacturing equipment.
5. Which of the following statements is incorrect?
a. Design greatly affects operations because existing processes and products can constrain the
technology available for new products.
b. Product design refers to either a physical, manufactured product or a service.
c. Streamlining the number of similar parts helps minimize the inadvertent use of the wrong
part, reduces inventory costs as less different storage locations are needed, and allows a firm to
potentially gain price concessions as larger order quantities can be placed.
d. In the market pull strategy for new product introduction, the market demands a product and
a company has to figure out how to make it (even if they do not currently have the technology
to do so OR the manufacturing processes must be invented).
e. The market push strategy is a push strategy because the market wants the product and is
therefore pushing the product to market as compared —Answer: e. The market push strategy
is a push strategy because the market wants the product and is therefore pushing the product to
market as compared to the supplier trying to force the market to want their product.
= The market pull strategy is a pull strategy because the market wants the product and is
therefore pulling the product to market as compared to the supplier trying to force the market
to want their product.
6. Which of the following statements is incorrect?
a. A firm's operations strategy is usually derived from its business strategy.
b. A firm's corporate strategy is usually derived from its business strategy.
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1. Which of the following items is not a key consideration in making a process selection
decision?
a. Consider the availability and cost of labor
b. Consider market conditions.
c. Consider capital requirements.
d. Consider the state of technology for product not process
e. In a plant-within-a-plant configuration, the plant is divided into sub-plants specializing in
making certain types of products in order to increase throughput and customer responsiveness
—Answer: d. Consider the state of technology for product not process
=Consider the state of technology for both process and product
2. Which of the following statements is incorrect?
a. In Quality Function Deployment, the customer attributes are converted to Engineering
characteristics (ECs) that are measurable and specific.
b. DFM is also known as the "House of Quality."
c. Modular design makes it possible to have relatively high product variety and low component
variety.
d. In QFD, the relative performance of competitors is evaluated in order to determine how the
company's product performs as compared to its competitors.
© 2025 All rights reserved
,e. Usefulness is described in terms such as product features, performance, and reliability. —
Answer: b. DFM is also known as the "House of Quality."
3. Which of the following statements is incorrect?
a. Attaining a competitive advantage via the operations side of the business often involves the
development of patented or proprietary technology or equipment.
b. An effective supply chain strategy should be aimed at achieving a sustainable competitive
advantage for only the final customer in the supply chain.
c. Sustainability refers to minimizing or eliminating the environmental impact of operations
d. Attaining a competitive advantage via the operations side of the business often involves
having the ability to serve a new market before competitors. —Answer: b. An effective supply
chain strategy should be aimed at achieving a sustainable competitive advantage for only the
final customer in the supply chain.
=An effective supply chain strategy should be aimed at achieving a sustainable competitive
advantage for the entire supply chain.
4. Which of the following statements is incorrect?
a. The process design phase should occur simultaneously with product design.
b. Simultaneous process and product design will help minimize product introduction lead
times.
c. In the pilot production and testing phase, prototypes need to be built in order to evaluate.
© 2025 All rights reserved
, d. Simultaneous process and product design may be more problematic because the design may
be incompatible with the manufacturing equipment. —Answer: d. Simultaneous process and
product design may be more problematic because the design may be incompatible with the
manufacturing equipment.
5. Which of the following statements is incorrect?
a. Design greatly affects operations because existing processes and products can constrain the
technology available for new products.
b. Product design refers to either a physical, manufactured product or a service.
c. Streamlining the number of similar parts helps minimize the inadvertent use of the wrong
part, reduces inventory costs as less different storage locations are needed, and allows a firm to
potentially gain price concessions as larger order quantities can be placed.
d. In the market pull strategy for new product introduction, the market demands a product and
a company has to figure out how to make it (even if they do not currently have the technology
to do so OR the manufacturing processes must be invented).
e. The market push strategy is a push strategy because the market wants the product and is
therefore pushing the product to market as compared —Answer: e. The market push strategy
is a push strategy because the market wants the product and is therefore pushing the product to
market as compared to the supplier trying to force the market to want their product.
= The market pull strategy is a pull strategy because the market wants the product and is
therefore pulling the product to market as compared to the supplier trying to force the market
to want their product.
6. Which of the following statements is incorrect?
a. A firm's operations strategy is usually derived from its business strategy.
b. A firm's corporate strategy is usually derived from its business strategy.
© 2025 All rights reserved
