MQM 227 Test 1 Questions and Answers 100% Correct
Regarding the steps involved in the implementation of a quality cost program, which statement
is incorrect?
A. A pilot program is recommended because it will prove the ability of the system to produce
cost-saving results.
B. It is common to find initial quality cost estimates of more than 20% of sales (can be reduced
to as little as 2-4% of sales)
C. To assure a high probability of success, the unit selected for the pilot program should be as
atypical of the company's operation as possible.
D. A specific operational area must be exposed in sufficient detail to show how actual quality
costs can be eliminated through analysis and corrective action. —Answer: c
Regarding Deming, which of the following statements is incorrect?
A. In the early 1900s, his father moved his family from Sioux Falls, Iowa to Cody, Wyoming.
B. In 1924, he received a Ph.D. in physics at Yale (not statistics).
C. In 1947, he was asked to help with the Japanese census during U.S. occupation.
D. In 1917, Deming began his education at the University of Wyoming (graduated in 1921).
E. Because of his tremendous help, the Japanese established the Deming Prize in 1951. —
Answer: A
Regarding Deming's Deadly Diseases, which of the following statements is incorrect?
A. Evaluation of employee performance often destroys teamwork, nurtures rivalry, and builds
fear.
B. Running a company on visible figures alone is problematic.
C. Job-hopping managers never understand the companies that they work for and are never
there long enough to effect long-term changes.
D. An emphasis on short-term profits promotes substantial changes in production and quality
—Answer: d
Regarding Deming's Philosophy of Management, which of the following statements is
incorrect?
A. Create consistency of purpose for improvement of product and service.
B. Cease dependence on mass inspection.
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, C. Remove barriers to pride of workmanship. People are eager to do a good job and distressed
when they can't. Too often, misguided supervisors, faulty equipment, and defective materials
stand in the way.
D. Improve constantly and forever the system of production and service.
E. End the practice of awarding business to the supplier with the lowest price regardless of
quality. —Answer: A
Regarding Deming's Philosophy of Management, which of the following statements is
incorrect?
A. The job of a supervisor is not to tell people what to do or to punish them but to lead. Leading
consists of helping people do a better job.
B. Institute training. Too often, workers have learned their job from another worker who was
never trained properly or are forced to follow intelligible instructions.
C. Drive out fear. People are afraid to point out problems for fear they will be blamed for the
problem.
D. Break down barriers between staff areas. Often different departments are competing with
each other or have goals that conflict.
E. Eliminate slogans, exhortations, and targets for the workforce. Slogans are based on the
supposition that employees could do better if they tried. —Answer: B
Regarding Feigenbaum's Benchmarks of Total Quality, which of the following statements is
incorrect?
A. Quality is implemented with a total system connected with customers and suppliers.
B. Quality is a company-wide process.
C. Quality and cost are a difference, not a sum.
D. Quality is what the customer says it is.
E. Quality is the most cost-effective, least capital-intensive route to productivity —Answer: C
Regarding the strategy for using quality costs to facilitate improvement, which of the following
statements is incorrect?
A. Reduce prevention costs according to results achieved
B. Take direct attack on failure costs in an attempt to drive them to zero.
C. Invest in the "right" prevention activities to bring about improvement.
D. Continuously evaluate and redirect prevention efforts to gain further improvement —
Answer: A
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Regarding the steps involved in the implementation of a quality cost program, which statement
is incorrect?
A. A pilot program is recommended because it will prove the ability of the system to produce
cost-saving results.
B. It is common to find initial quality cost estimates of more than 20% of sales (can be reduced
to as little as 2-4% of sales)
C. To assure a high probability of success, the unit selected for the pilot program should be as
atypical of the company's operation as possible.
D. A specific operational area must be exposed in sufficient detail to show how actual quality
costs can be eliminated through analysis and corrective action. —Answer: c
Regarding Deming, which of the following statements is incorrect?
A. In the early 1900s, his father moved his family from Sioux Falls, Iowa to Cody, Wyoming.
B. In 1924, he received a Ph.D. in physics at Yale (not statistics).
C. In 1947, he was asked to help with the Japanese census during U.S. occupation.
D. In 1917, Deming began his education at the University of Wyoming (graduated in 1921).
E. Because of his tremendous help, the Japanese established the Deming Prize in 1951. —
Answer: A
Regarding Deming's Deadly Diseases, which of the following statements is incorrect?
A. Evaluation of employee performance often destroys teamwork, nurtures rivalry, and builds
fear.
B. Running a company on visible figures alone is problematic.
C. Job-hopping managers never understand the companies that they work for and are never
there long enough to effect long-term changes.
D. An emphasis on short-term profits promotes substantial changes in production and quality
—Answer: d
Regarding Deming's Philosophy of Management, which of the following statements is
incorrect?
A. Create consistency of purpose for improvement of product and service.
B. Cease dependence on mass inspection.
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, C. Remove barriers to pride of workmanship. People are eager to do a good job and distressed
when they can't. Too often, misguided supervisors, faulty equipment, and defective materials
stand in the way.
D. Improve constantly and forever the system of production and service.
E. End the practice of awarding business to the supplier with the lowest price regardless of
quality. —Answer: A
Regarding Deming's Philosophy of Management, which of the following statements is
incorrect?
A. The job of a supervisor is not to tell people what to do or to punish them but to lead. Leading
consists of helping people do a better job.
B. Institute training. Too often, workers have learned their job from another worker who was
never trained properly or are forced to follow intelligible instructions.
C. Drive out fear. People are afraid to point out problems for fear they will be blamed for the
problem.
D. Break down barriers between staff areas. Often different departments are competing with
each other or have goals that conflict.
E. Eliminate slogans, exhortations, and targets for the workforce. Slogans are based on the
supposition that employees could do better if they tried. —Answer: B
Regarding Feigenbaum's Benchmarks of Total Quality, which of the following statements is
incorrect?
A. Quality is implemented with a total system connected with customers and suppliers.
B. Quality is a company-wide process.
C. Quality and cost are a difference, not a sum.
D. Quality is what the customer says it is.
E. Quality is the most cost-effective, least capital-intensive route to productivity —Answer: C
Regarding the strategy for using quality costs to facilitate improvement, which of the following
statements is incorrect?
A. Reduce prevention costs according to results achieved
B. Take direct attack on failure costs in an attempt to drive them to zero.
C. Invest in the "right" prevention activities to bring about improvement.
D. Continuously evaluate and redirect prevention efforts to gain further improvement —
Answer: A
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