MQM 227 - Chapter 8Exam Questions and Answers 100% Correct
1. Mean time between failure:
A. Is used to measure a product's reliability
B. Is used to measure a product's maintainability
C. Is used to measure a product's maintainability and availability
D. Is a measure of up time/(up time + down time) - ✔✔A. Is used to
measure a product's reliability
11. Which of the following is NOT true about the cost of quality?
A. Cost of quality is actually the cost of poor quality
B. Increasing prevention cost increases appraisal, internal and
external failure costs
C. Training cost is an example of prevention cost
D. Warranty is an example of external failure cost - ✔✔B. Increasing
prevention cost increases appraisal, internal and external failure costs
12. ________ is a combination of reliability and maintainability.
A. Field service
B. Availability
C. Quality of conformance
D. Mean time to repair - ✔✔B. Availability
, 13. The six-step quality cycle approach includes all of the following
EXCEPT:
A. Set quality standards
B. Define quality attributes on the basis of customer needs
C. Find and correct causes of poor quality
D. Reward employees for quality improvement - ✔✔D. Reward
employees for quality improvement
18. Costs of inspectors, testing, testing equipment, and labs are
examples of:
A. Prevention costs
B. Appraisal costs
C. Internal failure costs
D. External failure costs - ✔✔B. Appraisal costs
19. The reasons for failure of quality improvement efforts include:
A. Managers continue to focus on short-term financial results
B. Managers instinctively blame employees when there is a quality
failure
C. Managers interfere with true teamwork
D. a and b
E. a, b, and c - ✔✔E. a, b, and c
1. Mean time between failure:
A. Is used to measure a product's reliability
B. Is used to measure a product's maintainability
C. Is used to measure a product's maintainability and availability
D. Is a measure of up time/(up time + down time) - ✔✔A. Is used to
measure a product's reliability
11. Which of the following is NOT true about the cost of quality?
A. Cost of quality is actually the cost of poor quality
B. Increasing prevention cost increases appraisal, internal and
external failure costs
C. Training cost is an example of prevention cost
D. Warranty is an example of external failure cost - ✔✔B. Increasing
prevention cost increases appraisal, internal and external failure costs
12. ________ is a combination of reliability and maintainability.
A. Field service
B. Availability
C. Quality of conformance
D. Mean time to repair - ✔✔B. Availability
, 13. The six-step quality cycle approach includes all of the following
EXCEPT:
A. Set quality standards
B. Define quality attributes on the basis of customer needs
C. Find and correct causes of poor quality
D. Reward employees for quality improvement - ✔✔D. Reward
employees for quality improvement
18. Costs of inspectors, testing, testing equipment, and labs are
examples of:
A. Prevention costs
B. Appraisal costs
C. Internal failure costs
D. External failure costs - ✔✔B. Appraisal costs
19. The reasons for failure of quality improvement efforts include:
A. Managers continue to focus on short-term financial results
B. Managers instinctively blame employees when there is a quality
failure
C. Managers interfere with true teamwork
D. a and b
E. a, b, and c - ✔✔E. a, b, and c
