MQM 227 Exam Questions and Answers 100% Correct
________ is a combination of reliability and maintainability.
A. Field service
B. Availability
C. Quality of conformance
D. Mean time to repair - ✔✔B. Availability
"Slack" refers to the difference between:
A. Late and early times
B. Finish and start times
C. Observed and predicted times
D. Optimistic and pessimistic times - ✔✔A. Late and early times
A bottleneck is:
A. A resource that has the maximum capacity in the facility
B. A resource whose capacity is less than the capacity of all other
resources and whose capacity is less than the demand placed on it
C. A resource that blocks labor productivity
,D. A resource that has the fastest processing time - ✔✔B. A resource
whose capacity is less than the capacity of all other resources and
whose capacity is less than the demand placed on it
A cause-and-effect diagram:
A. Identifies common causes of quality defects
B. Is often used in conjunction with a Pareto chart
C. Is also called a fishbone diagram
D. All of the above are true - ✔✔D. All of the above are true
A complete system of quality control:
A. Is defined by critical control points, inspectors, measurements,
costs, and other considerations
B. Involves a zero defects philosophy
C. Requires a continuous scale for measurement of defects
D. Must include both variable and attribute measurements - ✔✔A. Is
defined by critical control points, inspectors, measurements, costs,
and other considerations
A computerized inventory system checks inventory levels at the end
of the week and produces suggested orders for the coming week.
What kind of system is this?
,A. A periodic review system
B. A continuous review system
C. A service level system
D. An ABC inventory system - ✔✔A. A periodic review system
A decision is made that suppliers will be chosen based on quality
rather than cost. This is an example of which of the following?
A. Objective
B. Mission
C. Distinctive Competence
D. Strategic decision - ✔✔D. Strategic decision
A make-to-order operation would be primarily concerned with:
A. Forecasting demand
B. Production planning
C. Balancing inventory and service
D. Lead-time - ✔✔D. Lead-time
A process control chart:
, A. Assumes that 99.74% of special cause variation will fall between
upper and lower limits
B. Has upper and lower control limits set at 2 standard deviations
from the center line
C. Separates the assignable cause of variation from the common cause
of variation - ✔✔C. Separates the assignable cause of variation from
the common cause of variation
A qualitative forecast would most likely be used for:
A. Aggregate planning
B. Scheduling
C. Process design
D. Inventory management - ✔✔C. Process design
A service recovery process:
A. Follows every service transaction
B. Is an implicit service
C. Is rapid compensation for a service failure
D. None of the above - ✔✔C. Is rapid compensation for a service
failure
________ is a combination of reliability and maintainability.
A. Field service
B. Availability
C. Quality of conformance
D. Mean time to repair - ✔✔B. Availability
"Slack" refers to the difference between:
A. Late and early times
B. Finish and start times
C. Observed and predicted times
D. Optimistic and pessimistic times - ✔✔A. Late and early times
A bottleneck is:
A. A resource that has the maximum capacity in the facility
B. A resource whose capacity is less than the capacity of all other
resources and whose capacity is less than the demand placed on it
C. A resource that blocks labor productivity
,D. A resource that has the fastest processing time - ✔✔B. A resource
whose capacity is less than the capacity of all other resources and
whose capacity is less than the demand placed on it
A cause-and-effect diagram:
A. Identifies common causes of quality defects
B. Is often used in conjunction with a Pareto chart
C. Is also called a fishbone diagram
D. All of the above are true - ✔✔D. All of the above are true
A complete system of quality control:
A. Is defined by critical control points, inspectors, measurements,
costs, and other considerations
B. Involves a zero defects philosophy
C. Requires a continuous scale for measurement of defects
D. Must include both variable and attribute measurements - ✔✔A. Is
defined by critical control points, inspectors, measurements, costs,
and other considerations
A computerized inventory system checks inventory levels at the end
of the week and produces suggested orders for the coming week.
What kind of system is this?
,A. A periodic review system
B. A continuous review system
C. A service level system
D. An ABC inventory system - ✔✔A. A periodic review system
A decision is made that suppliers will be chosen based on quality
rather than cost. This is an example of which of the following?
A. Objective
B. Mission
C. Distinctive Competence
D. Strategic decision - ✔✔D. Strategic decision
A make-to-order operation would be primarily concerned with:
A. Forecasting demand
B. Production planning
C. Balancing inventory and service
D. Lead-time - ✔✔D. Lead-time
A process control chart:
, A. Assumes that 99.74% of special cause variation will fall between
upper and lower limits
B. Has upper and lower control limits set at 2 standard deviations
from the center line
C. Separates the assignable cause of variation from the common cause
of variation - ✔✔C. Separates the assignable cause of variation from
the common cause of variation
A qualitative forecast would most likely be used for:
A. Aggregate planning
B. Scheduling
C. Process design
D. Inventory management - ✔✔C. Process design
A service recovery process:
A. Follows every service transaction
B. Is an implicit service
C. Is rapid compensation for a service failure
D. None of the above - ✔✔C. Is rapid compensation for a service
failure
