MQM 227 Exam Questions and Answers 100% Correct
-integration of elements of service delivery system to support service
strategy
-work force skills, organization and reward systems
-degree of customization and process flow - ✔✔considerations in the
design of service delivery system
amount of time customer is in service delivery system while the
service is being produced - ✔✔degree of customer contact measures:
an honest assurance that the customer will be satisfied - ✔✔a good
service guarantee does what?
assembly line - ✔✔higher volume, few major products
batch - ✔✔low volume, multiple products
batch - ✔✔type of processing high product variety and medium
capital
Concurrent engineering - ✔✔when marketing engineering and
operations simultaneously, develop a product
, continuous - ✔✔high volume, high standardization, commodity
continuous, assembly line, batch, job shop, project - ✔✔order from
bottom to top from standardized to customized on the product
process matrix
Cost, quality, delivery, flexibility - ✔✔4 operations strategic objectives
courteous, clean cut appearance - ✔✔example of implicit services
delivery, price, and quality - ✔✔product innovator order qualifiers:
distinctive competence - ✔✔something an organization does better
than another
economies of scale - ✔✔efficiencies gained through high volume
standardized products with few options
economies of scope - ✔✔high variety of products from a single
process
economies of scope - ✔✔mass customization makes of the concept of
-integration of elements of service delivery system to support service
strategy
-work force skills, organization and reward systems
-degree of customization and process flow - ✔✔considerations in the
design of service delivery system
amount of time customer is in service delivery system while the
service is being produced - ✔✔degree of customer contact measures:
an honest assurance that the customer will be satisfied - ✔✔a good
service guarantee does what?
assembly line - ✔✔higher volume, few major products
batch - ✔✔low volume, multiple products
batch - ✔✔type of processing high product variety and medium
capital
Concurrent engineering - ✔✔when marketing engineering and
operations simultaneously, develop a product
, continuous - ✔✔high volume, high standardization, commodity
continuous, assembly line, batch, job shop, project - ✔✔order from
bottom to top from standardized to customized on the product
process matrix
Cost, quality, delivery, flexibility - ✔✔4 operations strategic objectives
courteous, clean cut appearance - ✔✔example of implicit services
delivery, price, and quality - ✔✔product innovator order qualifiers:
distinctive competence - ✔✔something an organization does better
than another
economies of scale - ✔✔efficiencies gained through high volume
standardized products with few options
economies of scope - ✔✔high variety of products from a single
process
economies of scope - ✔✔mass customization makes of the concept of
