MQM 227 Exam Questions and Answers 100% Correct
- ✔✔
???Regarding Deming's Philosophy of Management, which of the
following statements is incorrect?
a. The job of a supervisor is to/not to tell people what to do or to
punish them but to lead. Leading consists of helping people do a
better job.
b. Institute training. Too often, workers have learned their job from
another worker who was/was never trained properly or are forced to
follow intellible/unintelligible instructions.
c. Drive out fear. People are/are not afraid to point out problems for
fear they will be blamed for the problem.
d. Create/Break down barriers between staff areas. Often different
departments are/are not competing with each other or have goals
that conflict.
e. Create/Eliminate slogans, exhortations, and targets for the
workforce. Slogans are based on the supposition that employees
could do better if they tried. - ✔✔...
???Which of the following statements is incorrect?
a. A push/pull system aims to produce goods or ensure delivery of
services well in advance of demand, often according to a schedule or
plan.
,b. 5 Whys technique is an ineffective/effective way to understand the
root cause of the problem or understand the underlying reasons for
something.
c. In a push/pull system, the goal is to run machines and processes at
their full capacity to eliminate downtime.
d. A push/pull system waits for the customer to signal a need for a
good or service before producing it to fulfill that need.
e. The signal from the "customer" is then sent visually up the various
stages of production to signal what and when production and delivery
are needed. - ✔✔...
???Which of the following statements is incorrect?
a. Prevention/Failure/Appraisal costs are an investment in the
discovery, incorporation, and maintenance of defect prevention
disciplines for all operations affecting the quality of product or
service.
b. Prevention/Failure/Appraisal costs include the costs of inspections,
audits, field failure reports, equipment calibration, and associated
supplies and materials.
c. Prevention/Failure/Appraisal costs are costs associated with
measuring, evaluating, or auditing products or services to assure
conformance to quality standards and performance requirements.
d. Prevention/Failure/Appraisal costs are the costs resulting from
products or services not conforming/conforming to customer needs.
e. A minimum quality measurement system should include appraisal
results from all/a few key areas. - ✔✔...
, 1. Regarding Deming's Deadly Diseases, which of the following
statements is incorrect?
a. An emphasis on short-term profits promotes quality and
productivity.
b. Job-hopping managers never understand the companies that they
work for and are never there long enough to effect long-term/
changes.
c. Evaluation of employee performance often destroyss teamwork,
nurtures rivalry, and builds fear.
d. Running a company on visible figures alone is problematic. - ✔✔An
emphasis on short-term profits promotes quality and productivity.
Deming believes that leading consists of helping people do a better
job. Which one of the following statements best describes this
sentiment?
a. Leading involves overseeing people's work to ensure that they do a
better job.
b. Leading involves helping others perform their job-related tasks.
c. Leading involves helping employees by eliminating obstacles that
hinder their work performance.
d. Leading involves identifying employees' strengths and weaknesses
so they can be assigned to jobs that match their abilities. - ✔✔Leading
involves helping employees by eliminating obstacles that hinder their
work performance.
- ✔✔
???Regarding Deming's Philosophy of Management, which of the
following statements is incorrect?
a. The job of a supervisor is to/not to tell people what to do or to
punish them but to lead. Leading consists of helping people do a
better job.
b. Institute training. Too often, workers have learned their job from
another worker who was/was never trained properly or are forced to
follow intellible/unintelligible instructions.
c. Drive out fear. People are/are not afraid to point out problems for
fear they will be blamed for the problem.
d. Create/Break down barriers between staff areas. Often different
departments are/are not competing with each other or have goals
that conflict.
e. Create/Eliminate slogans, exhortations, and targets for the
workforce. Slogans are based on the supposition that employees
could do better if they tried. - ✔✔...
???Which of the following statements is incorrect?
a. A push/pull system aims to produce goods or ensure delivery of
services well in advance of demand, often according to a schedule or
plan.
,b. 5 Whys technique is an ineffective/effective way to understand the
root cause of the problem or understand the underlying reasons for
something.
c. In a push/pull system, the goal is to run machines and processes at
their full capacity to eliminate downtime.
d. A push/pull system waits for the customer to signal a need for a
good or service before producing it to fulfill that need.
e. The signal from the "customer" is then sent visually up the various
stages of production to signal what and when production and delivery
are needed. - ✔✔...
???Which of the following statements is incorrect?
a. Prevention/Failure/Appraisal costs are an investment in the
discovery, incorporation, and maintenance of defect prevention
disciplines for all operations affecting the quality of product or
service.
b. Prevention/Failure/Appraisal costs include the costs of inspections,
audits, field failure reports, equipment calibration, and associated
supplies and materials.
c. Prevention/Failure/Appraisal costs are costs associated with
measuring, evaluating, or auditing products or services to assure
conformance to quality standards and performance requirements.
d. Prevention/Failure/Appraisal costs are the costs resulting from
products or services not conforming/conforming to customer needs.
e. A minimum quality measurement system should include appraisal
results from all/a few key areas. - ✔✔...
, 1. Regarding Deming's Deadly Diseases, which of the following
statements is incorrect?
a. An emphasis on short-term profits promotes quality and
productivity.
b. Job-hopping managers never understand the companies that they
work for and are never there long enough to effect long-term/
changes.
c. Evaluation of employee performance often destroyss teamwork,
nurtures rivalry, and builds fear.
d. Running a company on visible figures alone is problematic. - ✔✔An
emphasis on short-term profits promotes quality and productivity.
Deming believes that leading consists of helping people do a better
job. Which one of the following statements best describes this
sentiment?
a. Leading involves overseeing people's work to ensure that they do a
better job.
b. Leading involves helping others perform their job-related tasks.
c. Leading involves helping employees by eliminating obstacles that
hinder their work performance.
d. Leading involves identifying employees' strengths and weaknesses
so they can be assigned to jobs that match their abilities. - ✔✔Leading
involves helping employees by eliminating obstacles that hinder their
work performance.
