MQM 227 Ch. 12 Questions and Answers 100% Correct
____ arise because people make errors. - ✔✔Defects
____ inspection is performed by the individual worker, except instead
of checking for defects, the worker checks for the errors that will
cause defects. - ✔✔Source
_____-check is done by the individual worker. - ✔✔Self
A poka-yoke is a simple practice that does which of the following?
Check all that apply.
A. Gives rapid feedback of abnormalities
B. Lets the customer know when there is a potential defect.
C. Prevents the worker from making an error
D. Prevents defective raw materials from being used. - ✔✔A. Gives
rapid feedback of abnormalities
C. Prevents the worker from making an error
A project champion is usually drawn from what levels of an
organization?
Select all that apply:
Executive
Management
, Line employee
Project manager - ✔✔Executive
Management
According to the Shingo System, the way to prevent defects from
coming out at the end of a process is to what? - ✔✔Introduce controls
within the process
aesthetics - ✔✔sensory characteristics (sound, feel, look, and so on)
appraisal costs - ✔✔costs of the inspection and testing to ensure that
the product or process is acceptable
Conformance Quality - ✔✔degree to which the product or service
design specifications are met
Cost of quality (COQ) - ✔✔Expenditures related to achieving product
or service quality, such as the costs of prevention, appraisal, internal
failure, and external failure.
Crosby - ✔✔-Cost of nonconformance; quality is free
-State requirements; supplier is extension of business; most faults due
to purchasers themselves.
____ arise because people make errors. - ✔✔Defects
____ inspection is performed by the individual worker, except instead
of checking for defects, the worker checks for the errors that will
cause defects. - ✔✔Source
_____-check is done by the individual worker. - ✔✔Self
A poka-yoke is a simple practice that does which of the following?
Check all that apply.
A. Gives rapid feedback of abnormalities
B. Lets the customer know when there is a potential defect.
C. Prevents the worker from making an error
D. Prevents defective raw materials from being used. - ✔✔A. Gives
rapid feedback of abnormalities
C. Prevents the worker from making an error
A project champion is usually drawn from what levels of an
organization?
Select all that apply:
Executive
Management
, Line employee
Project manager - ✔✔Executive
Management
According to the Shingo System, the way to prevent defects from
coming out at the end of a process is to what? - ✔✔Introduce controls
within the process
aesthetics - ✔✔sensory characteristics (sound, feel, look, and so on)
appraisal costs - ✔✔costs of the inspection and testing to ensure that
the product or process is acceptable
Conformance Quality - ✔✔degree to which the product or service
design specifications are met
Cost of quality (COQ) - ✔✔Expenditures related to achieving product
or service quality, such as the costs of prevention, appraisal, internal
failure, and external failure.
Crosby - ✔✔-Cost of nonconformance; quality is free
-State requirements; supplier is extension of business; most faults due
to purchasers themselves.
