COMPLETE TEST BANK FOR
Organizational Behavior: A Skill-Building Approach Third Edition by Christopher
P. Neck, Jeffery D. Houghton, Emma L. Murray (2023) ||CURRENT EDITION
3rd Edition
,Part 1: why do i need to study organizational behavior?
Chapter 1: intro to organizational behavior
What type of problems do managers describe most often?
Answer: people
What are the two factors that are strongly related to overall work satisfaction?
Answer: relationships among co-workers and supervisors
Create a flow chart describing how managers with good interpersonal skills lead to superior
financial performance.
Answer: managers with good interpersonal skills-->work place is more pleasant-->easier to
higher and keep quality people-->good reputation built at company-->generation of superior
financial performance
Define organizational behavior
Answer: organization behavior: field of study that investigates the impact individuals, groups,
and structure have on behavior within organizations, for the purpose of applying such
knowledge toward improving an organization's effectiveness.
What does ob study?
Answer: 3 determinants of behavior:
1. Individuals
2. Group
3. Structure
,How does ob link the 3 determinants of behavior together?
Answer: ob applies the knowledge gained about individuals, groups, and the effect of the
structure on behavior in order to make organizations work more effectively
What is a generalized definition of ob?
Answer: the study of what people do in an organization and how their behavior affects the
organizations performance, with an emphasis on behavior as related to concerns such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
How many core concepts does ob cover?
Answer: 8
Name the 8 core concepts ob covers
1. Motivation
2. Leader behavior and power
3. Interpersonal communication
4. Group structure and processes
5. Attitude development and perception
6. Change processes
7. Conflict and negotiation
8. Work design
Using the systematic approach, what is the underlying assumption?
Answer: behavior is not random
, Why are fundamental consistencies important?
Answer: fundamental consistencies allow predictability
Define: systematic study
Answer: looking at relationships, attempting to attribute causes and effects, and basing
conclusions on scientific evidence (data gathered under controlled conditions and measured
and interpreted in a reasonably rigorous manner).
Define: evidence based management
Answer: complements systematic study by basing managerial decisions on the best available
scientific evidence
Are most management decisions made "on the fly" or based on evidence based management?
Answer: "on the fly"
Define: intuition
Answer: "gut feelings" about what makes others (and ourselves) "tick"
T/f: if we make all decisions with intuition/gut instinct, we're likely working with incomplete
information
Answer: true
T/f: ob is an applied behavioral science built on contributions from a number of behavioral
disciplines, mainly psychology and social psychology, sociology, and anthropology.
Answer: true
Organizational Behavior: A Skill-Building Approach Third Edition by Christopher
P. Neck, Jeffery D. Houghton, Emma L. Murray (2023) ||CURRENT EDITION
3rd Edition
,Part 1: why do i need to study organizational behavior?
Chapter 1: intro to organizational behavior
What type of problems do managers describe most often?
Answer: people
What are the two factors that are strongly related to overall work satisfaction?
Answer: relationships among co-workers and supervisors
Create a flow chart describing how managers with good interpersonal skills lead to superior
financial performance.
Answer: managers with good interpersonal skills-->work place is more pleasant-->easier to
higher and keep quality people-->good reputation built at company-->generation of superior
financial performance
Define organizational behavior
Answer: organization behavior: field of study that investigates the impact individuals, groups,
and structure have on behavior within organizations, for the purpose of applying such
knowledge toward improving an organization's effectiveness.
What does ob study?
Answer: 3 determinants of behavior:
1. Individuals
2. Group
3. Structure
,How does ob link the 3 determinants of behavior together?
Answer: ob applies the knowledge gained about individuals, groups, and the effect of the
structure on behavior in order to make organizations work more effectively
What is a generalized definition of ob?
Answer: the study of what people do in an organization and how their behavior affects the
organizations performance, with an emphasis on behavior as related to concerns such as jobs,
work, absenteeism, employment turnover, productivity, human performance, and management.
How many core concepts does ob cover?
Answer: 8
Name the 8 core concepts ob covers
1. Motivation
2. Leader behavior and power
3. Interpersonal communication
4. Group structure and processes
5. Attitude development and perception
6. Change processes
7. Conflict and negotiation
8. Work design
Using the systematic approach, what is the underlying assumption?
Answer: behavior is not random
, Why are fundamental consistencies important?
Answer: fundamental consistencies allow predictability
Define: systematic study
Answer: looking at relationships, attempting to attribute causes and effects, and basing
conclusions on scientific evidence (data gathered under controlled conditions and measured
and interpreted in a reasonably rigorous manner).
Define: evidence based management
Answer: complements systematic study by basing managerial decisions on the best available
scientific evidence
Are most management decisions made "on the fly" or based on evidence based management?
Answer: "on the fly"
Define: intuition
Answer: "gut feelings" about what makes others (and ourselves) "tick"
T/f: if we make all decisions with intuition/gut instinct, we're likely working with incomplete
information
Answer: true
T/f: ob is an applied behavioral science built on contributions from a number of behavioral
disciplines, mainly psychology and social psychology, sociology, and anthropology.
Answer: true
