,Table of Contents 8% 8%
Chapter 01 Introduction to Operations Management Ch
8% 8% 8% 8% 8% 8%
apter 02 Competitiveness, Strategy, and ProductivityC
8% 8% 8% 8% 8% %
8
hapter 03 Forecasting 8% 8%
Chapter 04 Product and Service Desig
8% 8% 8% 8% 8%
nChapter 04S Reliability
%
8 8% 8%
Chapter 05 Strategic Capacity Planning for Products and Servic
8% 8% 8% 8% 8% 8% 8% 8%
esChapter 05S Decision Theory
%
8 8% 8% 8%
Chapter 06 Process Selection and Facility Layout
8% 8% 8% 8% 8% 8% %
8
Chapter 07 Work Design and Measurement Cha
8% 8% 8% 8% 8% 8%
pter 07S Learning Curves
8% 8% 8%
Chapter 08 Location Planning and Analysis
8% 8% 8% 8% 8% %
8
Chapter 08S The Transportation Model Ch
8% 8% 8% 8% 8%
apter 09 Management of Quality Chapte
8% 8% 8% 8% 8%
r 10 Quality Control
8% 8% 8%
Chapter 10S Acceptance Sampling 8% 8% 8%
Chapter 11 Aggregate Planning and Master Schedulin
8% 8% 8% 8% 8% 8%
gChapter 12 MRP and ERP
%
8 8% 8% 8% 8%
Chapter 13 Inventory Management 8% 8% 8% 8
% Chapter 14 JIT and Lean Operatio8% 8% 8% 8% 8%
nsChapter 14S Maintenance
%
8 8% 8%
Chapter 15 Supply Chain Managemen
8% 8% 8% 8%
tChapter 16 Scheduling
%
8 8% 8%
Chapter 17 Project Management 8% 8% 8%
,Chapter 18 Management of Waiting Line
8% 8% 8% 8% 8%
sChapter 19 Linear Programming
%
8 8% 8% 8%
Chapter 01 Introduction to Operations Management
8% 8% 8% 8% 8%
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling a
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
ndpromoting the organization's goods or services.
%
8 8% 8% 8% 8% 8%
True False
2. Often, the collective success or failure of companies' operations functions will impact the
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% %
8
ability of a nation to compete with other nations.
8% 8% 8% 8% 8% 8% 8% 8%
True False
3. Companies are either producing goods or delivering services. This means that only one of th
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
etwo types of operations management strategies are used.
%
8 8% 8% 8% 8% 8% 8% 8%
True False
4. Operations, marketing, and finance function independently of each other in mo
8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
storganizations.
%
8
True False
5. The greater the degree of customer involvement, the more challenging the design a
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
ndmanagement of operations.
%
8 8% 8%
True False
, 6. Goods producing organizations are not involved in service activities
8% 8% 8% 8% 8% 8% 8% 8%
.True False
%
8
7. Service operations require additional inventory because of the unpredictability of consum
8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
erdemand. %
8
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8
orservices.
% %
8
True False
9. The use of models will guarantee the best possible decisions
8% 8% 8% 8% 8% 8% 8% 8% 8%
.True False
%
8
10. People who work in the field of operations should have skills that include both knowledg
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
eand people skills.
%
8 8% 8%
True False
11. Assembly lines achieved productivity but at the expense of standard of livin
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
g.True False%
8
12. The operations manager has primary responsibility for making operations system desig
8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
ndecisions, such as system capacity and location of facilities.
%
8 8% 8% 8% 8% 8% 8% 8% 8%
True False
13. The word "technology" is used only to refer to "information technology".
8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
True False
Chapter 01 Introduction to Operations Management Ch
8% 8% 8% 8% 8% 8%
apter 02 Competitiveness, Strategy, and ProductivityC
8% 8% 8% 8% 8% %
8
hapter 03 Forecasting 8% 8%
Chapter 04 Product and Service Desig
8% 8% 8% 8% 8%
nChapter 04S Reliability
%
8 8% 8%
Chapter 05 Strategic Capacity Planning for Products and Servic
8% 8% 8% 8% 8% 8% 8% 8%
esChapter 05S Decision Theory
%
8 8% 8% 8%
Chapter 06 Process Selection and Facility Layout
8% 8% 8% 8% 8% 8% %
8
Chapter 07 Work Design and Measurement Cha
8% 8% 8% 8% 8% 8%
pter 07S Learning Curves
8% 8% 8%
Chapter 08 Location Planning and Analysis
8% 8% 8% 8% 8% %
8
Chapter 08S The Transportation Model Ch
8% 8% 8% 8% 8%
apter 09 Management of Quality Chapte
8% 8% 8% 8% 8%
r 10 Quality Control
8% 8% 8%
Chapter 10S Acceptance Sampling 8% 8% 8%
Chapter 11 Aggregate Planning and Master Schedulin
8% 8% 8% 8% 8% 8%
gChapter 12 MRP and ERP
%
8 8% 8% 8% 8%
Chapter 13 Inventory Management 8% 8% 8% 8
% Chapter 14 JIT and Lean Operatio8% 8% 8% 8% 8%
nsChapter 14S Maintenance
%
8 8% 8%
Chapter 15 Supply Chain Managemen
8% 8% 8% 8%
tChapter 16 Scheduling
%
8 8% 8%
Chapter 17 Project Management 8% 8% 8%
,Chapter 18 Management of Waiting Line
8% 8% 8% 8% 8%
sChapter 19 Linear Programming
%
8 8% 8% 8%
Chapter 01 Introduction to Operations Management
8% 8% 8% 8% 8%
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling a
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
ndpromoting the organization's goods or services.
%
8 8% 8% 8% 8% 8%
True False
2. Often, the collective success or failure of companies' operations functions will impact the
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% %
8
ability of a nation to compete with other nations.
8% 8% 8% 8% 8% 8% 8% 8%
True False
3. Companies are either producing goods or delivering services. This means that only one of th
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
etwo types of operations management strategies are used.
%
8 8% 8% 8% 8% 8% 8% 8%
True False
4. Operations, marketing, and finance function independently of each other in mo
8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
storganizations.
%
8
True False
5. The greater the degree of customer involvement, the more challenging the design a
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
ndmanagement of operations.
%
8 8% 8%
True False
, 6. Goods producing organizations are not involved in service activities
8% 8% 8% 8% 8% 8% 8% 8%
.True False
%
8
7. Service operations require additional inventory because of the unpredictability of consum
8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
erdemand. %
8
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8
orservices.
% %
8
True False
9. The use of models will guarantee the best possible decisions
8% 8% 8% 8% 8% 8% 8% 8% 8%
.True False
%
8
10. People who work in the field of operations should have skills that include both knowledg
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
eand people skills.
%
8 8% 8%
True False
11. Assembly lines achieved productivity but at the expense of standard of livin
8% 8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
g.True False%
8
12. The operations manager has primary responsibility for making operations system desig
8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
ndecisions, such as system capacity and location of facilities.
%
8 8% 8% 8% 8% 8% 8% 8% 8%
True False
13. The word "technology" is used only to refer to "information technology".
8% 8% 8% 8% 8% 8% 8% 8% 8% 8%
True False